2 Replies Latest reply: Mar 24, 2012 2:26 PM by cfcpe2 RSS

    Scanner Connection Issue

    jfloyd66 Community Member

      I have a new issue that started aroundthe time of the 10.1.1 update.

       

      Config

      Windows 7 Ultimate 64-bit

      Kodak OfficeHero 6.1

       

      Acrobat X was working just fine at one time.

       

      About the time the 10.1.1 update was installed, I am no longer able to scan from the create -> from scanner menu. I get an error message that acrobat could not communicate with the scanner. The OfficeHero is connected over a network. All other programs can scan just fine including Paint, and the native Kodak home center software.

       

      I have done all the uninstall and re-install options.

       

      I even tried the config of a different computer that is working. Above 9.5 works on that comptuer just fine so I uninstalled x and installed 9.5 same error message. So there is something on this one computer that is a problem.

       

      Kodak tech support says that it looks like Acrobat cant access the twain drivers.

       

      Adobe support said it was a network permissions issue (even though other programs scan just fine.)

       

      Any other ideas out there?