15 Replies Latest reply on Apr 13, 2012 7:59 AM by Doigy

always asked to select country on startup

Doigy Mar 26, 2012 12:35 AM

When I start Photoshop Elements 10, it always asks me to select the country/region.

I select Australia, and it defaults to Afghanistan. I have to select Australia a second time, every time.

PC is running Windows XP SP3.

On some occasions I get a message that I have to reinstall Adobe Application manager, and I do so, but the symptom of having to select the country on startup is not resolved.

1. Re: always asked to select country on startup

Preran Mar 26, 2012 1:08 AM (in response to Doigy)

Hi Doigy,

Can you try the solutions mentioned on this forum thread and let us know if it helped you?

http://feedback.photoshop.com/photoshop_family/topics/country_selection_screen_showing_up_ on_every_startup

Thanks,
Preran
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2. Re: always asked to select country on startup

Doigy Mar 26, 2012 1:51 AM (in response to Preran)

Hi Preran

The user account I run the computer as is already an administrator account, but if I run photoshopelementseditor.exe as the default administrator account, select the country, Photoshop Elements will open. If I close it and restart it I have to select the country again.

So the registry value is not being written.

This is the only application on my computer where a setting does not save.

I have Zone Alarm only running on my PC.
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3. Re: always asked to select country on startup

Preran Mar 26, 2012 2:42 AM (in response to Doigy)

Hi Doigy,

I am sorry to hear that the solutions did not help you. I will check with customer support to see if they can answer your query.

Thanks,
Preran
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4. Re: always asked to select country on startup

Doigy Mar 26, 2012 3:32 AM (in response to Preran)

Thank you Preran
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5. Re: always asked to select country on startup

Brett N Mar 26, 2012 8:59 AM (in response to Doigy)

The country should be saved in the Registry here:

HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Photoshop Elements\10.0

The KEY will be a String called "Country" and have a number value, each number standing for a different country.

Do you have this key? If so, what number does it have? If not, what happens if you create it?
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6. Re: always asked to select country on startup

Doigy Mar 26, 2012 10:31 PM (in response to Brett N)

I don't have this key. If I create the string with value 1 I am not prompted to select the country on startup.

What number is Australia? I chose number 1.

Thanks Brett.
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7. Re: always asked to select country on startup

Brett N Apr 5, 2012 4:16 PM (in response to Doigy)

I'm not sure what 1 would be, perhaps it's just the first country on the list. All I can say for sure is that US is 244. For most functions, PSE is just looking for whether you are outside the US. If you are, there are different services available, but most of the rest of the world outside the US uses the same stuff. So having 1 probably isn't going to have any effect on your ability to use the application.
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8. Re: always asked to select country on startup

Doigy Apr 11, 2012 1:18 PM (in response to Brett N)

The registry entry looks to have disappeared as I have since been prompted to choose a country again after about a week of okay-ness.
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9. Re: always asked to select country on startup

Jeff A Wright Apr 11, 2012 1:23 PM (in response to Doigy)

Doigy are you regularly using some type of registry cleaner or any other system maintenance utilities?
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10. Re: always asked to select country on startup

Doigy Apr 11, 2012 1:36 PM (in response to Jeff A Wright)

I don't use any system maintenance utilities at all, except CCleaner. I can test to see if this is the culprit.
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11. Re: always asked to select country on startup

Jeff A Wright Apr 11, 2012 1:49 PM (in response to Doigy)

Ok I would be curious to see if it is the root cause of your difficulties. Looking at their product page http://www.piriform.com/ccleaner it looks as if does have a registery cleaning function. Perhaps it is identifying this entry incorrectly as not being used.
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12. Re: always asked to select country on startup

Brett N Apr 12, 2012 3:49 PM (in response to Jeff A Wright)

CCleaner is a Registry cleaner, I can almost guarantee this is the source of the issue.
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13. Re: always asked to select country on startup

Doigy Apr 12, 2012 7:01 PM (in response to Brett N)

I have run CCleaner with more cleanup options than I usually do and PSE has not asked for the country on the next startup. I don't regularly run CCleaner, only rarely, so it is not the cause of this problem, which occurs far more frequently than me using CCleaner.
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14. Re: always asked to select country on startup

Jeff A Wright Apr 13, 2012 7:57 AM (in response to Doigy)

Yea it is difficult to say if it is the cause or not. From the product description it does appear it decides on what should be in the registry and what shouldn't. I would still advise using Regedit to do a backup of your registry before hand. Only takes a moment and can prevent many issues.

Beyond that perhaps just try to run Photoshop Elements regularly and keep an eye out for what was done previously on your system prior to the issue reoccuring. Btw you can also use Regedit to export the modified registry key to make it easier when you do have to put the registry setting back.
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15. Re: always asked to select country on startup

Doigy Apr 13, 2012 7:59 AM (in response to Jeff A Wright)

Yeah, thanks Jeff. I'll export the key and save it to desktop.
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