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1. Re: UNABLE TO DOWNLOAD FLASH PLAYER
Hi, Do you have a link to the website that you are using? Does the message say that the Installation will proceed, instead of the download?
I'm not clear what site you are on to be receiving this message.
Thanks,
eidnolb
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2. Re: UNABLE TO DOWNLOAD FLASH PLAYER
Download the executable installers from http://www.adobe.com/products/flashplayer/fp_distribution3.html and save them to disk, then close all browser windows and run the downloaded installers.http://www.adobe.com/products/flashplayer/fp_distribution3.html
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3. Re: UNABLE TO DOWNLOAD FLASH PLAYER
Hi, I would like to add to what Pat posted and that is to make sure you download and SAVE to your Desktop the Uninstaller first
from here:
http://kb2.adobe.com/cps/141/tn_14157.html
Then download and SAVE the Installer for IE and the Installer for FF(plug-in) to your Desktop.
Once you have those on your Desktop, then Close all browsers.
Be sure to use the Administrator Account for this.
Check the system tray(area near the clock) and disable any instant messengers, like yahoo, msn, aol, etc.
Also you may want to Disable any Anti-Virus that you use as some can block the Install. Re-enable when finished with this.
Run the Uninstaller and when finished, Reboot(restart) your computer.
Then Run the IE Installer and then the FF Installer, when finished, Reboot.
Test each browser here and you should be able to see the Flash logo animation and the vs of Flash Player will be displayed.
http://www.adobe.com/software/flash/about/
If you have any questions, let me know.
Also you may want to print this out to make it easier.
Thanks,
eidnolb
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4. Re: UNABLE TO DOWNLOAD FLASH PLAYER
I am having the same failure, fails to initialize. I will now follow your advice, saving uninstall and BOTH installs to desktop. Rebooting after each operation.
Wish me luck, am nearing throwing computer into firepit for warmth.
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5. Re: UNABLE TO DOWNLOAD FLASH PLAYER
You can also find the uninstallers and full installers at http://forums.adobe.com/thread/909550
Make sure you download the correct executables (32-bit or 64-bit) for your system.
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6. Re: UNABLE TO DOWNLOAD FLASH PLAYER
Hi Pat-
I have unistalled/re-installed with no result. I believe there is a compatibility issue between the latest (.63) Flash and Firefox 10. I’ve even updated to Firefox 11. Same warning….”update Flash NOW”…and when I try, “initialization failed”.
Hmmmmmph
Monty
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7. Re: UNABLE TO DOWNLOAD FLASH PLAYER
And you downloaded the uninstaller / installers from the link I posted earlier? I don't think so; that message only appears if you use the standard installer.
B.t.w. what is your Windows version & edition?
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8. Re: UNABLE TO DOWNLOAD FLASH PLAYER
Yes, I followed instructions to the letter. I'm getting pretty quick at it...I've used Reg cleaner/defrag/CleanUp/etc so my re-boot times are minimised.
And I always exit Malwarebytes, my virus software, before attempt.
Windows XP Home 2002 service pack 3. I've even established a clean restore point, since...after each failed attempt, I'm left with no flash player at all.
I'm downloading the 32 bit uninstaller from your link, a 229kb file. Saved in 'my downloads', or saved shortcut to desktop, browsers open, browsers closed, it's all the same.
"Failed to initialize"
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9. Re: UNABLE TO DOWNLOAD FLASH PLAYER
I found this little infonugget at MozillzZine.
The Flash uninstaller may not remove all Flash plugin files from all locations so you should search for and delete the following files, if found:
- NPSWF32.dll
- flashplayer.xpt
- GetFlash.exe
- GetFlash.exe.manifest
- NPSWF32_FlashUtil.exe
I'll try this next, if I can figger out how....
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10. Re: UNABLE TO DOWNLOAD FLASH PLAYER
No joy. I did find four NPSWF32.dll which I deleted. Had high hopes. Am reminded of the axiom that, if you keep doing the same damn thing expecting a different result...you may be a redneck. Or, was that a corrolary? Nevermind, I HATE FIREFOX now. Does this help?
C:\Windows\system32\Macromed\Flash\FlashInstall.log
=O====== M/10.1.53.64 2010-06-15+03-47-44.843 ========
0000 [I] 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\FlashPlayerUpdate.exe"
0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2
0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2
0003 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0004 [W] 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2
0005 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
0006 [W] 00001036 Software\Opera Software/Last CommandLine 2
0007 [W] 00001036 Software\Opera Software/Last CommandLine 2
0008 [W] 00001036 Software\Opera Software/Plugin Path 2
0009 [W] 00001036 Software\Opera Software/Plugin Path 2
0010 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll
0011 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10h_Plugin.exe
0012 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash
=X====== M/10.1.53.64 2010-06-15+03-47-59.125 ========
=O====== M/10.1.53.64 2010-08-18+05-49-18.281 ========
0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10h_Plugin.exe" -update plugin
0001 [I] 00000011 0
=X====== M/10.1.53.64 2010-08-18+05-50-34.859 ========
=O====== M/10.1.82.76 2010-08-18+05-50-35.015 ========
0000 [I] 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\4.dir\InstallFlashPlayer.exe" -iv 0
=X====== M/10.1.82.76 2010-08-18+05-50-48.734 ========
=O====== M/10.1.53.64 2010-08-25+13-19-24.937 ========
0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10h_Plugin.exe" -update plugin
0001 [I] 00000011 0
=X====== M/10.1.53.64 2010-08-25+13-19-46.171 ========
=O====== M/10.1.82.76 2010-08-25+13-19-46.218 ========
0000 [I] 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\5.dir\InstallFlashPlayer.exe" -iv 0
0001 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0002 [W] 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2
0003 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
0004 [W] 00001036 Software\Opera Software/Last CommandLine 2
0005 [W] 00001036 Software\Opera Software/Last CommandLine 2
0006 [W] 00001036 Software\Opera Software/Plugin Path 2
0007 [W] 00001036 Software\Opera Software/Plugin Path 2
0008 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll
0009 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10i_Plugin.exe
0010 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash
=X====== M/10.1.82.76 2010-08-25+13-19-55.937 ========
=O====== M/10.1.82.76 2010-09-22+13-13-47.765 ========
0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10i_Plugin.exe" -update plugin
0001 [I] 00000011 0
=X====== M/10.1.82.76 2010-09-22+13-14-22.875 ========
=O====== M/10.1.85.3 2010-09-22+13-14-22.937 ========
0000 [I] 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\6.dir\InstallFlashPlayer.exe" -iv 0
0001 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0002 [W] 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2
0003 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
0004 [W] 00001036 Software\Opera Software/Last CommandLine 2
0005 [W] 00001036 Software\Opera Software/Last CommandLine 2
0006 [W] 00001036 Software\Opera Software/Plugin Path 2
0007 [W] 00001036 Software\Opera Software/Plugin Path 2
0008 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll
0009 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_Plugin.exe
0010 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash
=X====== M/10.1.85.3 2010-09-22+13-15-54.437 ========
=O====== M/10.1.85.3 2010-11-11+05-04-38.156 ========
0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_Plugin.exe" -update plugin
0001 [I] 00000011 0
=X====== M/10.1.85.3 2010-11-11+05-05-37.000 ========
=O====== M/10.1.102.64 2010-11-11+05-05-37.125 ========
0000 [I] 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\4.dir\InstallFlashPlayer.exe" -iv 0
0001 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0002 [W] 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2
0003 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
0004 [W] 00001036 Software\Opera Software/Last CommandLine 2
0005 [W] 00001036 Software\Opera Software/Last CommandLine 2
0006 [W] 00001036 Software\Opera Software/Plugin Path 2
0007 [W] 00001036 Software\Opera Software/Plugin Path 2
0008 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll
0009 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10l_Plugin.exe
0010 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash
=X====== M/10.1.102.64 2010-11-11+05-05-54.359 ========
=O====== M/10.1.102.64 2011-02-12+06-09-54.218 ========
0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10l_Plugin.exe" -update plugin
0001 [I] 00000011 0
=X====== M/10.1.102.64 2011-02-12+06-10-49.250 ========
=O====== M/10.2.152.26 2011-02-12+06-10-49.437 ========
0000 [I] 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\5.dir\InstallFlashPlayer.exe" -iv 0
0001 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0002 [W] 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2
0003 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
0004 [W] 00001036 Software\Opera Software/Last CommandLine 2
0005 [W] 00001036 Software\Opera Software/Last CommandLine 2
0006 [W] 00001036 Software\Opera Software/Plugin Path 2
0007 [W] 00001036 Software\Opera Software/Plugin Path 2
0008 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll
0009 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10m_Plugin.exe
0010 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash
=X====== M/10.2.152.26 2011-02-12+06-11-18.859 ========
=O====== M/10.2.152.26 2011-03-05+23-15-12.656 ========
0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10m_Plugin.exe" -update plugin
0001 [I] 00000011 0
=X====== M/10.2.152.26 2011-03-05+23-16-16.843 ========
=O====== M/10.2.152.32 2011-03-05+23-16-16.875 ========
0000 [I] 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\4.dir\InstallFlashPlayer.exe" -iv 0
0001 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0002 [W] 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2
0003 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
0004 [W] 00001036 Software\Opera Software/Last CommandLine 2
0005 [W] 00001036 Software\Opera Software/Last CommandLine 2
0006 [W] 00001036 Software\Opera Software/Plugin Path 2
0007 [W] 00001036 Software\Opera Software/Plugin Path 2
0008 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll
0009 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10n_Plugin.exe
0010 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash
=X====== M/10.2.152.32 2011-03-05+23-16-32.406 ========
=O====== M/10.2.152.32 2011-03-27+05-20-46.218 ========
0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10n_Plugin.exe" -update plugin
=X====== M/10.2.152.32 2011-03-27+05-22-15.250 ========
=O====== M/10.2.152.32 2011-04-03+15-27-29.265 ========
0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10n_Plugin.exe" -update plugin
0001 [I] 00000011 0
=X====== M/10.2.152.32 2011-04-03+15-35-26.265 ========
=O====== M/10.2.153.1 2011-04-03+15-35-26.359 ========
0000 [I] 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\4.dir\InstallFlashPlayer.exe" -iv 0
0001 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0002 [W] 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2
0003 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
0004 [W] 00001036 Software\Opera Software/Last CommandLine 2
0005 [W] 00001036 Software\Opera Software/Last CommandLine 2
0006 [W] 00001036 Software\Opera Software/Plugin Path 2
0007 [W] 00001036 Software\Opera Software/Plugin Path 2
0008 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll
0009 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10o_Plugin.exe
0010 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash
0011 [E] 00001039
=X====== M/10.2.153.1 2011-04-03+15-35-36.218 ========
=O====== M/10.2.153.1 2011-04-17+15-30-45.500 ========
0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10o_Plugin.exe" -update plugin
0001 [I] 00000011 0
=X====== M/10.2.153.1 2011-04-17+15-37-34.109 ========
=O====== M/10.2.159.1 2011-04-17+15-37-34.171 ========
0000 [I] 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\4.dir\InstallFlashPlayer.exe" -iv 0
0001 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0002 [W] 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2
0003 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
0004 [W] 00001036 Software\Opera Software/Last CommandLine 2
0005 [W] 00001036 Software\Opera Software/Last CommandLine 2
0006 [W] 00001036 Software\Opera Software/Plugin Path 2
0007 [W] 00001036 Software\Opera Software/Plugin Path 2
0008 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll
0009 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10p_Plugin.exe
0010 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash
=X====== M/10.2.159.1 2011-04-17+15-37-49.203 ========
=O====== M/10.2.159.1 2011-05-16+23-07-34.171 ========
0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10p_Plugin.exe" -update plugin
0001 [I] 00000011 0
=X====== M/10.2.159.1 2011-05-16+23-17-43.046 ========
=O====== M/10.3.181.14 2011-05-16+23-17-43.093 ========
0000 [I] 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\5.dir\InstallFlashPlayer.exe" -iv 0
0001 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0002 [W] 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2
0003 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
0004 [W] 00001036 Software\Opera Software/Last CommandLine 2
0005 [W] 00001036 Software\Opera Software/Last CommandLine 2
0006 [W] 00001036 Software\Opera Software/Plugin Path 2
0007 [W] 00001036 Software\Opera Software/Plugin Path 2
0008 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll
0009 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10q_Plugin.exe
0010 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash
0011 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
=X====== M/10.3.181.14 2011-05-16+23-17-52.375 ========
=O====== M/10.3.181.14 2011-06-07+23-47-56.437 ========
0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10q_Plugin.exe" -update plugin
0001 [I] 00000011 0
=X====== M/10.3.181.14 2011-06-07+23-49-30.781 ========
=O====== M/10.3.181.22 2011-06-07+23-49-30.843 ========
0000 [I] 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\6.dir\InstallFlashPlayer.exe" -iv 0
0001 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0002 [W] 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2
0003 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
0004 [W] 00001036 Software\Opera Software/Last CommandLine 2
0005 [W] 00001036 Software\Opera Software/Last CommandLine 2
0006 [W] 00001036 Software\Opera Software/Plugin Path 2
0007 [W] 00001036 Software\Opera Software/Plugin Path 2
0008 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll
0009 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10s_Plugin.exe
0010 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash
0011 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
0012 [W] 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183
=X====== M/10.3.181.22 2011-06-07+23-49-41.515 ========
=O====== M/10.3.181.22 2011-06-21+23-10-47.593 ========
0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10s_Plugin.exe" -update plugin
0001 [I] 00000011 0
=X====== M/10.3.181.22 2011-06-21+23-11-52.937 ========
=O====== M/10.3.181.26 2011-06-21+23-11-53.093 ========
0000 [I] 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\7.dir\InstallFlashPlayer.exe" -iv 0
0001 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0002 [W] 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2
0003 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
0004 [W] 00001036 Software\Opera Software/Last CommandLine 2
0005 [W] 00001036 Software\Opera Software/Last CommandLine 2
0006 [W] 00001036 Software\Opera Software/Plugin Path 2
0007 [W] 00001036 Software\Opera Software/Plugin Path 2
0008 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll
0009 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10t_Plugin.exe
0010 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash
0011 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
0012 [W] 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183
=X====== M/10.3.181.26 2011-06-21+23-12-10.609 ========
=O====== M/10.3.181.26 2011-08-12+23-34-27.203 ========
0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10t_Plugin.exe" -update plugin
0001 [I] 00000011 0
=X====== M/10.3.181.26 2011-08-12+23-37-25.781 ========
=O====== M/10.3.183.5 2011-08-12+23-37-25.843 ========
0000 [I] 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\8.dir\InstallFlashPlayer.exe" -iv 0
0001 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0002 [W] 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2
0003 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
0004 [W] 00001036 Software\Opera Software/Last CommandLine 2
0005 [W] 00001036 Software\Opera Software/Last CommandLine 2
0006 [W] 00001036 Software\Opera Software/Plugin Path 2
0007 [W] 00001036 Software\Opera Software/Plugin Path 2
0008 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll
0009 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10v_Plugin.exe
0010 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash
0011 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
0012 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
0013 [W] 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183
=X====== M/10.3.183.5 2011-08-12+23-38-04.859 ========
=O====== M/10.3.183.5 2011-09-25+14-58-06.531 ========
0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10v_Plugin.exe" -update plugin
0001 [I] 00000011 0
=X====== M/10.3.183.5 2011-09-25+15-00-42.421 ========
=O====== M/10.3.183.10 2011-09-25+15-00-42.468 ========
0000 [I] 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\4.dir\InstallFlashPlayer.exe" -iv 0
0001 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0002 [W] 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2
0003 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
0004 [W] 00001036 Software\Opera Software/Last CommandLine 2
0005 [W] 00001036 Software\Opera Software/Last CommandLine 2
0006 [W] 00001036 Software\Opera Software/Plugin Path 2
0007 [W] 00001036 Software\Opera Software/Plugin Path 2
0008 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll
0009 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10x_Plugin.exe
0010 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash
0011 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
0012 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
0013 [W] 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183
=X====== M/10.3.183.10 2011-09-25+15-52-24.062 ========
=O====== M/10.3.183.10 2011-10-16+15-26-31.015 ========
0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10x_Plugin.exe" -update plugin
0001 [I] 00000011 0
=X====== M/10.3.183.10 2011-10-16+15-27-09.359 ========
=O====== M/11.0.1.152 2011-10-16+15-27-09.484 ========
0000 [I] 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\5.dir\InstallFlashPlayer.exe" -iv 0
0001 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
0002 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0003 [W] 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2
0004 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
0005 [W] 00001036 Software\Opera Software/Last CommandLine 2
0006 [W] 00001036 Software\Opera Software/Last CommandLine 2
0007 [W] 00001036 Software\Opera Software/Plugin Path 2
0008 [W] 00001036 Software\Opera Software/Plugin Path 2
0009 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll
0010 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_Plugin.exe
0011 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash
0012 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
0013 [W] 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183
=X====== M/11.0.1.152 2011-10-16+15-27-25.218 ========
=O====== M/11.1.102.55 2011-11-14+01-25-24.062 ========
0000 [I] 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\5.dir\InstallFlashPlayer.exe" -iv 4
0001 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
0002 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0003 [W] 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2
0004 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
0005 [W] 00001036 Software\Opera Software/Last CommandLine 2
0006 [W] 00001036 Software\Opera Software/Last CommandLine 2
0007 [W] 00001036 Software\Opera Software/Plugin Path 2
0008 [W] 00001036 Software\Opera Software/Plugin Path 2
0009 [W] 00001015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_Plugin.exe 5
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=X====== M/11.1.102.55 2011-11-14+01-25-34.109 ========
=O====== M/11.0.1.152 2011-11-14+01-19-29.296 ========
0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_Plugin.exe" -update plugin
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=X====== M/11.0.1.152 2011-11-14+01-25-34.140 ========
=O====== M/11.1.102.62 2012-02-22+17-10-21.468 ========
0000 [I] 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\6.dir\InstallFlashPlayer.exe" -iv 4
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0011 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11f_Plugin.exe
0012 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash
0013 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
0014 [W] 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183
=X====== M/11.1.102.62 2012-02-22+17-10-32.265 ========
=O====== M/11.1.102.55 2012-02-22+17-09-09.484 ========
0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil11e_Plugin.exe" -update plugin
0001 [I] 00000011 0
=X====== M/11.1.102.55 2012-02-22+17-10-32.296 ========
=O====== M/11.1.102.62 2012-03-18+00-12-06.820 ========
0000 [I] 00000010 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11f_Plugin.exe -maintain plugin
=X====== M/11.1.102.62 2012-03-18+00-12-20.429 ========
=O====== M/11.1.102.62 2012-03-18+00-12-23.179 ========
0000 [I] 00000010 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11f_Plugin.exe -maintain plugin
=X====== M/11.1.102.62 2012-03-18+00-12-31.289 ========
=O====== M/11.1.102.62 2012-03-18+00-12-50.007 ========
0000 [I] 00000010 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11f_Plugin.exe -maintain plugin
=X====== M/11.1.102.62 2012-03-18+00-12-57.226 ========
=O====== M/11.1.102.62 2012-03-18+02-43-26.000 ========
0000 [I] 00000010 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11f_Plugin.exe -maintain plugin
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=X====== M/11.1.102.62 2012-03-18+02-43-34.187 ========
=O====== M/11.1.102.63 2012-03-18+04-22-42.703 ========
0000 [I] 00000010 "C:\Documents and Settings\Monty Johnson\My Documents\Incoming Files\uninstall_flash_player_32bit.exe" -force
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=X====== M/11.1.102.63 2012-03-18+04-22-59.843 ========
=O====== M/11.1.102.63 2012-03-18+04-43-06.781 ========
0000 [I] 00000010 "C:\Documents and Settings\Monty Johnson\My Documents\Incoming Files\uninstall_flash_player_32bit.exe" -force
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=X====== M/11.1.102.63 2012-03-18+04-43-18.156 ========
=O====== M/11.1.102.63 2012-03-18+04-47-18.859 ========
0000 [I] 00000010 "C:\Documents and Settings\Monty Johnson\My Documents\Incoming Files\uninstall_flash_player_32bit.exe" -force
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=X====== M/11.1.102.63 2012-03-18+04-47-42.000 ========
=O====== M/11.1.102.63 2012-03-18+05-33-52.578 ========
0000 [I] 00000010 "C:\Documents and Settings\Monty Johnson\Desktop\uninstall_flash_player_32bit(1).exe" -force
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=X====== M/11.1.102.63 2012-03-18+05-34-06.484 ========
=O====== M/11.1.102.63 2012-03-18+05-39-13.796 ========
0000 [I] 00000010 "C:\Documents and Settings\Monty Johnson\Desktop\uninstall_flash_player_32bit(1).exe" -force
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0041 [W] 00001036 Software\Opera Software/Last CommandLine 2
0042 [W] 00001036 Software\Opera Software/Plugin Path 2
0043 [W] 00001036 Software\Opera Software/Plugin Path 2
=X====== M/11.1.102.63 2012-03-18+05-39-20.890 ========
=O====== M/11.1.102.63 2012-03-18+05-43-29.375 ========
0000 [I] 00000010 "C:\Documents and Settings\Monty Johnson\Desktop\uninstall_flash_player_32bit(1).exe" -force
=X====== M/11.1.102.63 2012-03-18+05-43-33.468 ========
=O====== M/11.1.102.63 2012-03-18+06-20-13.187 ========
0000 [I] 00000010 "C:\Documents and Settings\Monty Johnson\Desktop\uninstall_flash_player_32bit(1).exe" -force
0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0003 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0004 [W] 00001018
0005 [W] 00001037 Software\Macromedia\FlashPlayer\SafeVersions/ 2
0006 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0007 [W] 00001019
0008 [W] 00001020
0009 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
0010 [W] 00001037 Software\Macromedia\FlashPlayerActiveX/ 2
0011 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2
0012 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
0013 [W] 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2
0014 [W] 00001021
0015 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0016 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0017 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\{2CA4F306-B280-4ab2-B5E1-1DFA3583F046}/C:\WINDOWS\system32\FlashPlayerCPLApp.c pl 2
0018 [W] 00001048
0019 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
0020 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0021 [W] 00001018
0022 [W] 00001036 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
0023 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
0024 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
0025 [W] 00001019
0026 [W] 00001020
0027 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
0028 [W] 00001037 Software\Macromedia\FlashPlayerPlugin/ 2
0029 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2
0030 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
0031 [W] 00001021
0032 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0033 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0034 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\{2CA4F306-B280-4ab2-B5E1-1DFA3583F046}/C:\WINDOWS\system32\FlashPlayerCPLApp.c pl 2
0035 [W] 00001048
0036 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
0037 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0038 [W] 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2
0039 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
0040 [W] 00001036 Software\Opera Software/Last CommandLine 2
0041 [W] 00001036 Software\Opera Software/Last CommandLine 2
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0043 [W] 00001036 Software\Opera Software/Plugin Path 2
=X====== M/11.1.102.63 2012-03-18+06-20-19.796 ========
=O====== M/11.1.102.63 2012-03-18+23-34-13.234 ========
0000 [I] 00000010 "C:\Documents and Settings\Monty Johnson\My Documents\Incoming Files\uninstall_flash_player_32bit(1).exe" -force
0001 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0003 [W] 00001018
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0005 [W] 00001037 Software\Macromedia\FlashPlayerActiveX/ 2
0006 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2
0007 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
0008 [W] 00001021
0009 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0010 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
0011 [W] 00001037 Software\Macromedia\FlashPlayerPlugin/ 2
0012 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2
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0014 [W] 00001021
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0016 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0017 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0018 [W] 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2
0019 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
0020 [W] 00001036 Software\Opera Software/Last CommandLine 2
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0023 [W] 00001036 Software\Opera Software/Plugin Path 2
=X====== M/11.1.102.63 2012-03-18+23-34-22.078 ========
=O====== M/11.1.102.63 2012-03-19+07-26-14.140 ========
0000 [I] 00000010 "C:\Documents and Settings\Monty Johnson\My Documents\Incoming Files\uninstall_flash_player_32bit(2).exe" -force
0001 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
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0005 [W] 00001037 Software\Macromedia\FlashPlayerActiveX/ 2
0006 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2
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0008 [W] 00001021
0009 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0010 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
0011 [W] 00001037 Software\Macromedia\FlashPlayerPlugin/ 2
0012 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2
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0014 [W] 00001021
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0016 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0017 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0018 [W] 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2
0019 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
0020 [W] 00001036 Software\Opera Software/Last CommandLine 2
0021 [W] 00001036 Software\Opera Software/Last CommandLine 2
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0023 [W] 00001036 Software\Opera Software/Plugin Path 2
=X====== M/11.1.102.63 2012-03-19+07-26-22.187 ========
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11. Re: UNABLE TO DOWNLOAD FLASH PLAYER
Thank you for the FlashInstall.log file; I can see that there are many errors or warnings during the uninstall process. However, I cannot see any attempts to run the installers - could it be that the error occurs before it starts logging?
Two things to try:
- a clean install; it's almost the same as you have already done, but a bit more thorough: http://http://forums.adobe.com/thread/928315
- if the install still fails, can you try to run this Microsoft tool: http://support.microsoft.com/mats/Program_Install_and_Uninstall
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12. Re: UNABLE TO DOWNLOAD FLASH PLAYER
Pat-
I tried the two things you suggested, no joy.
But, undaunted...I learned from your Fixit tool that I was missing two killbits activex updates, so I fixed.
Then...when checking my Java performance, (suggested elsewhere on da web), I learned I had SEVEN old Java versions that needed uninstalling. I didn't know this about Java!
So I deleted almost 900meg of old Java program.
Rebooted and loaded both new Flash (.exe and .msi) and...............................................................etc...................
YA-HOO IT'S A GO!
ps thank you thank you for all your help......
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13. Re: UNABLE TO DOWNLOAD FLASH PLAYER
Thank you for the feedback; didn't know that Java could do such a thing...
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14. Re: UNABLE TO DOWNLOAD FLASH PLAYER
Me either, and I still don't with any certainty. I did 2 different fixes at once. Uploading 2 "killbits actvex" updates in Windows, then uninstalling my 7 outdated Java files.
Which operation was the fix.....
But thanks again! Your suggestions gave me the inspiration to keep up the fight; not take hammer to cpu.
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15. Re: UNABLE TO DOWNLOAD FLASH PLAYER
Isn't there an executable file that you can send to me? I am not computer savvy and I tried using the uninstall feature, and it worked, however when flash goes to open up, it stays stuck at 0% then becomes unresponsive, and I have to stop it .
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16. Re: UNABLE TO DOWNLOAD FLASH PLAYER
What is your operating system, version & edition?
What is your web browser & version?
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18. Re: UNABLE TO DOWNLOAD FLASH PLAYER
You can download the executable installer(s) from http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#Ins tall_in_a_firewall_proxy_server_environment
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19. Re: UNABLE TO DOWNLOAD FLASH PLAYER
I really appreciate you trying to help me. I downloaded the 32 bit version
and tried to open it and run it, but I received a box that only showed me an
error box with a red circle and an x through it, the ok button, and the
title of Adobe Flash Player Installer/Uninstaller on it.
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20. Re: UNABLE TO DOWNLOAD FLASH PLAYER
I just tried it again and received an error msg that stated "Certificate
authentication failed, please re-install to correct the problem."
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21. Re: UNABLE TO DOWNLOAD FLASH PLAYER
ediejessesmom wrote:
I just tried it again and received an error msg that stated "Certificate
authentication failed, please re-install to correct the problem."
Which version of Firefox do you have installed?
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23. Re: UNABLE TO DOWNLOAD FLASH PLAYER
ediejessesmom wrote:
11.0
OK, do the following please.
- If you have the Firefox view with the oblong orange button top left, hit the ALT key to get the text links. Then click Help | Restart with add-ons disabled.
- In the next menu which appears, click the button called "Continue in Safe Mode" without checkmarking any of the boxes.
- When Firefox restarts, all your add-ons will be disabled and you'll only see the default layout.
- Download the Flash uninstaller. This is a direct link so you won't see a page, only the file to be downloaded.
- Download the latest Flash installer 11.1.102.83 This is also a direct download link.
- Close Firefox.
- Disable your antivirus. This is important because most modern AV incorporate scanners which interfere with the installation process. If you have AVAST, right click the orange icon in systray and go to "AVAST Shields Control". Choose to disable all shields for one hour. If you have a different AV, consult this list for instructions on how to disable it: http://www.bleepingcomputer.com/forums/topic114351.html
- Run the Flash uninstaller to remove Flash player (even if you think it's not installed).
- Next, double click the Flash installer you downloaded to install Flash.
- Finally, re-enable your antivirus.
Should work.
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24. Re: UNABLE TO DOWNLOAD FLASH PLAYER
Thank you so much for helping me. This worked, and now my husband won't be
upset with me. I really appreciate all of the help.
Michelle
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