It could be a bug in Acrobat and Reader 8 that was fixed in Acrobat and Reader 9.
I agree, but their seems to be a fix for it somewhere...I just haven't found it yet. Perhaps the fix was jut upgrading, which we plan to do anyway. Just found this very strange and wondered if anyone else ever came across this.
Version 8 of Acrobat is old and unsupported.
I understand what you mean, but I wasn't calling Adobe asking for technical support. I was asking if any other users in the support forum have run in to this issue before and had a fix. I have inherited multiple versions of Acrobat at this company with single licensing so I have to work with what I am given. Once I get apporval on volume licensing then hopefully this will be a non issue. Until then, I have to help my users with what they have, which is Acrobat 8; and still have to ask if anyone has seen this issue before?
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A question and thing to try:
Ques: Have you updated AA8? There are many subversions of AA8 and if you are running AA8.0, that may be the problem.
Try: Use Save As for the file to remove the old content and then close it, reopen, and try the print again.
Just wondering - how was the PDF "updated"?
If this was done by using a Button field for logo and a text field for the new text neither of this will print to hardcopy by default.
In the upper right of the Print dialog there is a drop-down with choices to permit printing comment annotations, etc.
Good job and a big Thank You to CtDave. I saw the users issue, then walked away from his pc and didn't even think to check for these settings. He has yet to confirm if this fixed his issue, but I know that even with Acrobat X on my pc, switching from DOCUMENT to DOCUMENT AND MARKUPS, makes the file show old and new logos (1 placed on top of the other when designed) as well as the text boxes appearing and disappearing. Good catch and thanks again!