Why do I have to append URL with /index.htm on one KB?

[AnahidMA]

I have 7 different KBs I maintain on my webserver. I am using RoboHelp 7. For one of them, I have to append the URL with /index.htm, or it does not show the correct information. Examples of two of the KBs, and what happens with & without the index.htm appendeden

I will happily provide any other information. I've been wondering about this for a long time, and it's finally driven me batty enough to ask. Thanks so much for any assistance. Greatly appreciate your input, this is a wonderful resource.

• http://wpa10suppliertest.am.mot-mobility.com/ opens a training KB for supplier information. See screenshot of the WebHelp Primary Layout:
  
  
  
  
• However, for http://wpa10user.am.mot-mobility.com/ if I do not append with http://wpa10user.am.mot-mobility.com/index.htm, I get no content, and the first skin I tried out. The settings are the same:
  
  
  http://wpa10user.am.mot-mobility.com/:
  
  http://wpa10user.am.mot-mobility.com/index.htm:
  
  
  

[Willam_van_Weelden]

Hi,

My first guess is that it is a server setting. For the server to show the index.htm file when no path information is specified, requires that you set the file as the file to be served when a directory is requested. If I'm not mistaken, you need to add index.html to DirectoryIndex in Apache. But ask a web engineer. They'll know for sure.

If this does not solve your problem, please post back.

Greet,

Willam

[AnahidMA]

Hi William,

That makes sense - but I had looked at my IIS setups and they appear the same for all KBs, again here are settings for WPA Supplier & User. I created both the same day, the same way, and have compared all tabs which are identical. I can double check on how the DNS aliases that were set up, but they should have been identical as well