Unsaved Changes in File:[File name] Save before closing?

[Terri_in_Wis_Rapids]

Hello!

FM 9 on Win 7 Pro.

I am a long-time FM user.

I am trying to open files that I could successfully open before I left work yesterday. I can open FM, and open FM books. When I try to open an FM in a book, or an FM file not in a book, I get this message:

"Unsaved Changes in File:[File name] Save before closing? Yes No Cancel.

It doesn't matter which one I pick (Yes, No, Cancel), FM next shows this message:

FrameMaker 9 Application has stopped working. Windows can check online for a solution to the problem.

Check online for a solution and close the program

Close the program.

View problem details

It doesn't matter what file I try to open (recently worked on files, and files I haven't touched for some time). Same messages, no matter what.

I have tried to update the book (the update seems to happen), saving the changes, and then try to open. Same error messages. I had hoped that updating the book would clear any possible cross-reference problems.

I have tried several re-boots, nothing works.

Help!

Thanks in advance for any and all help!

Terri

[jaloren28 · Accepted solution]

Since its happening with every file, my suspicion is that your application data is corrupted. Try this:

1. close down framemaker.
2. delete the following directory: C:\Users\[user]\AppData\Roaming\Adobe\FrameMaker\
3. reopen framemaker and see if the problem is reproducible.

[Terri_in_Wis_Rapids]

This worked!

I also did not have all of the recent updates. Just installing the updates did not solve the problem, but deleting the app data folder/info did clear the issues. Many thanks for your help!