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Have you verified that the Acrobat PDFMaker Office COM Add-In is selected in the Office 2007 application's list of available add-ins? To do this:
- Open Outlook and choose Tools > Trust Center.
- Choose Add-Ins in the list on the left side of the Trust Center window.
- Choose COM Add-ins in the Manage pop-up menu at the bottom of the Options window or the Trust Center window.
- Click Go and look for Acrobat PDFMaker Office COM Add-In in the list.
If Acrobat PDFMaker Office COM Add-In appears in the list but the checkbox beside it is not selected, then click the checkbox. Click OK. Then close and reopen the Office 2007 application.
If Adobe PDFMaker COM Add-In is not in the list of available add-ins, then click Add and navigate to C:\Program Files\Adobe\Acrobat [9.0]\PDFMaker\Office. Select PDFMOfficeAddin.dll. Click OK. Then close and reopen the Office 2007 application.
Note: If you installed Acrobat to a location other than the default of C:\Program Files\Adobe, then modify the folder path above for your installation location.
Thank you for taking your time to help with this issue. The user stated that the issue just disappeared and no longer appearing as it once was. He did check per your instruction and found that the PDF addin did exist and was checked.
I will mark this as close. Thank you again for your help.
You also mentioned, AA9.0. This is a very old release of that version with many updates. It might be worth updating the product to to the current 9.5 for Windows. Be sure to do the updates in order, most are not cummulative.