10 Replies Latest reply: Mar 29, 2012 4:57 PM by The Mavo. RSS

    Loud Sound While Using Premiere CS5.5 on an iMac.

    The Mavo.

      I just started using the trial version of Adobe Premiere CS5.5 on my iMac, which runs at least Mac OS X Lion 10.7.2 (possibly later). The computer has a 3.4 GHz Intel Core i7 processor; 16 GB of 1333 MHz DDR3 RAM, a 251 GB Solid State Drive and a 1 TB SATA Hard Drive.

       

      Soon after I started actually working with clips of my footage in Premiere I started noticing that, as I navigate through them (moving the red line through the clips) I notice an extremely loud noise that occurs, always around the same parts of various clips. I also notice it when I navigate entirely away from Premiere to other applications. When Premiere is not running, the sound does not occur. It's a static, popping, clicking sound. Turning down my computer's volume doesn't reduce it, nor does adjusting the sound levels within Premiere. It's so loud and abrupt that I'm concerned that it may damage my computer's speakers.

       

      Given that it occurs whether or not I'm actually working directly with clips, I don't think anything is wrong with my files, but maybe there's some sort of compatibility issue?

       

      Does anyone know what could be causing this problem and how to satisfactorily eliminate it?

      Anyone else experience something similar?

        • 1. Re: Loud Sound While Using Premiere CS5.5 on an iMac.
          Jim Curtis Community Member

          Try searching your drive for com.apple.audio.coreaudiod.plist, move it to your Desktop, reboot and see if that helps.

          • 2. Re: Loud Sound While Using Premiere CS5.5 on an iMac.
            The Mavo. Community Member

            Thanks for that tip, Jim; I'll definitely try it. What does that file do? Is it some sort of cache?

            • 3. Re: Loud Sound While Using Premiere CS5.5 on an iMac.
              Jim Curtis Community Member

              It's a preference file.  Prefs can become corrupted and cause unusual behavior.  Trashing prefs is one of my routine troubleshooting moves when software acts up.

              • 4. Re: Loud Sound While Using Premiere CS5.5 on an iMac.
                The Mavo. Community Member

                I can't locate the file you mentioned...

                 

                com.apple.audio.coreaudiod.plist

                 

                ...on my computer. Do you know where the Premiere preferences would be located, so that I can browse to that location?

                • 5. Re: Loud Sound While Using Premiere CS5.5 on an iMac.
                  Jim Curtis Community Member

                  You don't have Spotlight enabled or FastFind?  That would be the easiest way.  You're on Lion.  It's probably hidden.

                   

                  To reset Pr prefs, hold option while launching.

                  • 6. Re: Loud Sound While Using Premiere CS5.5 on an iMac.
                    The Mavo. Community Member

                    Jim, I just tried resetting the prefs by launching while holding the Option key, but the issue persists. May this have something to do with the fact that it's a trial version of Premiere? I doubt it, but I have no other idea what could be causing it. Some odd conflict?...

                     

                    If the file is hidden, would Spotlight reveal it?

                    • 7. Re: Loud Sound While Using Premiere CS5.5 on an iMac.
                      Jim Curtis Community Member

                      The trial is not likely the problem.  I don't use Spotlight.  I use EasyFind (it's free), and it will find invisible files and files in invisible folders if you tell it to.

                      • 8. Re: Loud Sound While Using Premiere CS5.5 on an iMac.
                        The Mavo. Community Member

                        Okay. I downloaded EasyFind (thanks for that tip), found the file, which was invisible, and moved it to the trash, though I haven't emptied the trash to delete it. I rebooted Premiere and the problem is still present. Should I try deleting the file?

                         

                        Since it's a preference file, I'm assuming Premiere will automatically create a replacement for it when next I start the program. (Or am I wrong?)

                        • 9. Re: Loud Sound While Using Premiere CS5.5 on an iMac.
                          Jim Curtis Community Member

                          MasterCutz wrote:

                           

                          Okay. I downloaded EasyFind (thanks for that tip), found the file, which was invisible, and moved it to the trash, though I haven't emptied the trash to delete it. I rebooted Premiere and the problem is still present. Should I try deleting the file?

                           

                          Doesn't matter if you empty the trash.  You may need to reboot your COMPUTER (not Pr) to get it to reset.

                           

                          Since it's a preference file, I'm assuming Premiere will automatically create a replacement for it when next I start the program. (Or am I wrong?)

                           

                          You're right.

                           

                          If this doesn't work, my next step would be to uninstall and reinstall Pr.  I don't think this will affect your trial.  There's probably a hidden file that doesn't get deleted when you uninstall that keeps track of your 30 days.

                          • 10. Re: Loud Sound While Using Premiere CS5.5 on an iMac.
                            The Mavo. Community Member

                            Last night, I actually tried to run Premiere while that file was in the trash (removed from its original location) and the application simply would not start. The splash screen would appear for a fraction of a second and then the program would crash. It remained that way until I moved the file back into its usual location, after which point the application started up.

                             

                            The noise continued as before (adjusting my computer's volume also triggers it). I did notice a few things, though:

                             

                            1. It appears the noise occurs mainly after I switch into Premiere from another program or the Finder then navigate clips in the timeline panel. It typically occurs when I move the red line into a clip or out of one.

                            2. It happens a handful of times, then seems not to occur again until I switch out of Premiere to another application, at which point it will happen a few more times, then typically stop.

                            3. It seems to not occur at all when Audio 7 in the timeline is hidden.

                             

                            I still don't know what is really causing it but it looks as if I can work without incident if I keep Audio 7 turned off.

                             

                            What a strange situation.