20 Replies Latest reply: Mar 13, 2013 2:38 PM by Casey Jensen RSS

    Setting Adobe default application version not working

    Seth McGraw Community Member

      My company has nearly all adobe applications installed from PageMaker 6.5 through InDesign 5.5. We use them all frequently. I'm trying to set my defaults on the Mac Pros and it is not working.

       

      Specs if Needed:

       

      OSX 10.6.8

      Model Identifier:          MacPro5,1

        Processor Name:          Quad-Core Intel Xeon

        Processor Speed:          2.8 GHz

        Number Of Processors:          1

        Total Number Of Cores:          4

        Memory:          6 GB

        Boot ROM Version:          MP51.007F.B01

      +BootCamp dual boot Windows 7

       

      We proof out all files in the version that it comes to us. Our customers are on different versions than the most current, and it's driving us crazy that we can't set the defaults for each Adobe application (ONLY IN OSX 10.6). For Instance,

       

      We want for Defaults:

      Photoshop = CS4

      InDesign = CS4

      Illustrator = CS5

      etc. instead of everything opening in CS5.5

       

      The Finder will not allow us to make the change to open all of a certain file type in the version we want by default. We also use a third party application that allows us to "double click" InDesign files and open them in the correct version. This saves valuable navigation time and because of the OS's problem with using the correct icons, it also saves us time dealing with the "Untitled" document when we accidentally convert by opening in the wrong application by mistake. We have gone through Onyx utilities and massive permissions troubleshooting to no avail. Does anyone know how to set the default for ALL files of a type for Adobe Apps? This has been thoroughly tested and is not working on 10 plus machines (although the entire division of hundreds have the problem), and only effects Adobe apps. There is no reason why the app should not be able to tell which version document is being opened, even when the extension is the same.

       

      Any Ideas?

        • 1. Re: Setting Adobe default application version not working
          Tom Usrey Community Member

          What "third party application" are you using? (And is it only for InDesign?) Is this Rorihiko's Soxy? If it's not working, have you contacted the company that made the software?

          • 2. Re: Setting Adobe default application version not working
            mckayk_777 Community Member

            Is there a way of setting Mac's to default to an earlier version of Indesign without using a 3rd party application, With windows you can edit the registry to make it default to CS4.

             

            At work here we have both CS4 an CS5.5, but 5.5 is more for customers that bring work to us that we can open them.

            • 3. Re: Setting Adobe default application version not working
              Steve Werner CommunityMVP

              I told him about Soxy in another forum where he posted. He doesn't want to pay for a solution.

              • 4. Re: Setting Adobe default application version not working
                Seth McGraw Community Member

                Steve, there was much more to my answer than just that...you might want to share the context of my post. The one thing any responsible employee of a company can do is to not blow money on things that aren't a necessity. I haven't determined that this is a problem by design and not some glitch because of bootcamp, permissions, preference conflicts, the fact that files reside on PC servers, etc....

                 

                I'm trying to find the answer to my question, which seems to be alluding me. Is this by design of Adobe or not? For someone who knows, it will be a simple yes or no question. Soxy is a third party application. It is not an answer, it is a work-around. If that is the only way to make it work on a Mac, then I will be able to make sound budget decisions based on that fact. I appreciate the suggestion, but that comes way after the answer, which I do not have (I will admit that I did rant a bit though).

                 

                The third party software can't be the problem Tom. OSX 10.6 will not allow any Adobe software to be changed, even using lower versions of itself. The third party software is just something I mentioned to Steve to let him know that we have software that can also do (with a lesser capability) what Soxy can do, but only if I can get the OS to accept the change as the default application. I can't even get InDesign files to attempt an open with InDesign CS4 by default because of the presence of CS5 & CS5.5.

                 

                Steve, I've seen many of your posts, and I seriously respect your position of great knowledge on these forums. Is there anyone I should direct the core question to (Is this by design?), or do you think patience on the forum may yeild an answer?

                 

                Thanks,

                Seth

                • 5. Re: Setting Adobe default application version not working
                  Steve Werner CommunityMVP

                  Seth,

                   

                  I told you what I use myself, and what others have recommended. This forum is read by many knowledgeable users, and is perhaps the best place to get an answer from expert-level InDesign users. Let's see what others think.

                   

                  Steve

                  • 6. Re: Setting Adobe default application version not working
                    Tom Usrey Community Member

                    Seth,

                     

                    Here's my take on it. If the OS will not allow you to do what you need (and I wouldn't wait, hoping Apple will fix this problem for you), but a third-part plug-in will, then it becomes a matter of cost versus return. Ten licenses of Soxy will cost you $159.00. How much time (and thus money) will having it save you over a year?

                    • 7. Re: Setting Adobe default application version not working
                      Tom Usrey Community Member

                      I should have said "How much time (and thus money) will having it save you over the lifetime of the computers?"

                       

                      The license is not time-limited, but a license is only good on the computer where it is initially installed. So if you keep your computers for five years, the cost (if you have 10 computers) would be about $3.20 a year per computer. Is it worth that much to solve your problem?

                      • 8. Re: Setting Adobe default application version not working
                        Seth McGraw Community Member

                        Tom,

                         

                        You don’t understand. It’s ten computers in my immediate proximity, but more than 200 division-wide (and I do division R&D). If you look closely at their license agreement, there are many scenarios that require a re-purchase. Unfortunately my company occupies those scenarios at all times. We upgrade hardware constantly, and this would put our license in constant flux. The only way that a purchase of Soxy would even have a chance of getting through our “budget police” would be a flat rate, completely moveable license to whatever computer we see fit at any time without the headache (like our site licenses). This license does not exist. We are strict about compliance. The license doesn’t even survive a crashed hard drive.....heck we’ve had two in my department this month. Our computers are pushing the envelope all day every day. We’ve reviewed the license and it would definitely nickel and dime us to death. Also remember Adobe updates versions roughly every 18 months...the license doesn’t survive that either.

                        This fortunately won’t effect the office employees though, because they only keep the latest versions of software installed (approx. 600).

                         

                        Also please keep in context that the problem is “Double-Clicking” to open one file. Once the proper application version is identified and open, the user can double-click to their heart’s content. lol

                         

                        Paying anything for a function that should clearly be part of the core program vs. the actual man-hour cost of a quick troubleshoot seems irresponsible at best... but I digress... I still have no idea what is preventing it.

                        • 9. Re: Setting Adobe default application version not working
                          P Spier CommunityMVP

                          Seth,

                           

                          You keep saying this should be part of the core function of ID, but opening a file on double-click is an OS operation, not something Adobe controls. Your beef is with Apple.

                           

                          That said, you should contact Rorohiko and find out if they would issue the kind of site license you need (or retrain the staff).

                          • 10. Re: Setting Adobe default application version not working
                            mckayk_777 Community Member

                            We have the same problem here Tom, and the simplest answer to it is when the OS starts up have Indesign start with it. you can do the same with illustrator and photoshop but that starts to slow down the startup of the machine, unless you have them on a schedule startup so many minutes before people show up.

                            • 11. Re: Setting Adobe default application version not working
                              Seth McGraw Community Member

                              I’m starting to get frustrated. You’ve got to read the post. It ONLY happens with Adobe applications! It is absolutely a problem with Adobe and it’s compliance with the OS.

                              • 12. Re: Setting Adobe default application version not working
                                Steve Werner CommunityMVP

                                I know you're frustrated, but you're not speaking to Adobe employees. We are merely users like you.

                                 

                                You could make a feature request to Adobe but that's a long-term solution.

                                 

                                I'd bet the guy at Rorohiko would love to negotiate a license for several hundred computers.

                                • 13. Re: Setting Adobe default application version not working
                                  Seth McGraw Community Member

                                  I thought you did work for Adobe, sorry Steve. By your suggestion to make a feature request, does that mean you confirmed that it officially doesn’t allow it?

                                  • 14. Re: Setting Adobe default application version not working
                                    Steve Werner CommunityMVP

                                    I know no more than I knew this morning or yesterday. If I had an answer, I would have given it to you. Sorry.

                                    • 15. Re: Setting Adobe default application version not working
                                      P Spier CommunityMVP

                                      Seth McGraw wrote:

                                       

                                      I thought you did work for Adobe, sorry Steve.

                                      Adobe employees, on the rare occasion that you see them here, are clearly identified with a badge below their avatars. Everyone else is just a volunteer user. ACPs are awarded that designation for demonstrated proficiency and their willingness to help others, but we don't work for Adobe and have no real inside track with the engineers.

                                       

                                      You said only Adobe apps behave this way. What other applications do you run with multiple versions? Do they use the same name for the executable on all versions (a la InDesign.exe) and or the same file extension for each version (a la .indd as opposed to .pm6 and .pmd)?

                                      • 16. Re: Setting Adobe default application version not working
                                        Seth McGraw Community Member

                                        Very good question. I was actually only able to make the switch from Preview to Graphic Converter X, Photoshop or Bridge. etc. We do use some other multi-version software, but I think they all have different extensions. I'll dig into that a bit more and get back to you. It being Friday, it may be a little tough to get the testing done today, but If I don't re-post today I definitely will Monday. Thanks a bunch (apples-to-apples would help, wouldn't it? lol).

                                         

                                        BTW sorry for the Adobe employee misunderstanding. Steve has put up with a lot of ranting from me.

                                        • 17. Re: Setting Adobe default application version not working
                                          Steve Werner CommunityMVP

                                          No problem. Ranting comes with the territory. ;-)

                                          • 18. Re: Setting Adobe default application version not working
                                            RorohikoKris Community Member

                                            Hi Seth,

                                             

                                            RorohikoKris here. Just to let you know - we regularly deal with large accounts, and we do have a special type of Soxy site license for sites with > 100 users. These licenses are completely different to our 'normal' licenses, which you're referring to. Instead of 'per-install' these are 'per-user', they are floating, and they are made to be easy to deploy - no activation needed, no license files; simply install the software and that's it. Feel free to contact us for more info.

                                             

                                            Cheers,

                                             

                                            Kris

                                            • 19. Re: Setting Adobe default application version not working
                                              Seth McGraw Community Member

                                              Kris,

                                               

                                              Thanks for the heads-up about the licensing. Budget meetings are going on, as we end the fiscal at the end of June. I will contact you when things slow a bit here. We are in peak season currently so I won’t have an immediate audience right now, but that sounds like great news.

                                               

                                              Thanks,

                                               

                                              Seth McGraw

                                              • 20. Re: Setting Adobe default application version not working
                                                Casey Jensen Community Member

                                                I built a little tool to resolve this problem for InDesign CS3-CS6. No guarantees are implied, and it's beta. It requires a system restart after installation.

                                                 

                                                The installer installs a small python script, an automator app, and a python module. It switches the default opener for .indd to the app. The app grabs the source document and passes it to the python script. The python script reads the xmp of the file to determine which version of ID the file was created with, and launches the corresponding version. The script is very basic, and requires the apps to be located in their native locations (Although it could be edited via a text editor). I'll probably add some more error handling at a later point in time.