1 Reply Latest reply: Mar 30, 2012 1:04 PM by luvmousie RSS

    Unable to insert signature

    luvmousie

      I have a user that is having an issue with inserting a signature of a document that has already been signed by another person.  She gets prompted to draw the box, select a certificate, and save the file, but then no signature appears.  We have tried numerous times, but it still will not work.  However, we are able to insert a signature on a different .pdf document without a problem.

       

      Has anyone else experienced this issue?  I'm confused because another person signed the document without an issue, but we cannot.

        • 1. Re: Unable to insert signature
          luvmousie Community Member

          If I edit the form in Designer, I am able to insert a signature field.  Then going back into Acrobat, I am able to insert a signature successfully.  Unfortunately, with editing the document in Designer, all of the data in the document gets wiped out.

           

          I think I can conclude that there is an issue with the original document.