16 Replies Latest reply: Sep 10, 2013 8:57 AM by JSS1138 RSS

    Microphone issues with Premiere Pro CS5.5 (iMac)

    suliabryon Community Member

      Hello all,

       

      I am a recent convert from Final Cut to Adobe Premiere Pro CS5.5, mainly so I can start burning to blu-ray. I am finding the switch a frustrating experience. The latest issue I have is with audio recording. I have an external firewire mic set up that worked flawlessly with Final Cut for two years for recording commentary tracks. Today, I tried recording a commentary track in Premiere Pro, and it worked fine for about an hour, at which point it suddenly stopped. Now I can only reocrd about 6 seconds of audio before it stops recording, and repeated attempts result in a "serious error" and Premiere crashing.

       

      I have searched everywhere and tried everything I can think of. Restarted Premiere. Uninstalled/reinstalled premiere. Shut down/unplugged/replugged in C-1 microphone. Updated software. Restarted iMac. Nothing works. I am out of things to try, and hoping someone here might have a suggestion.

        • 1. Re: Microphone issues with Premiere Pro CS5.5 (iMac)
          JSS1138 Community Member

          The only thing I can suggest is to use a mic that connects normally, via the mic input on the computer.

          • 2. Re: Microphone issues with Premiere Pro CS5.5 (iMac)
            chesterr_mizik Community Member

            Hi,

             

            What is the version of Premiere Pro CS5.5 ?

             

            Enable the root account in the mac, and test premiere pro cs5.5 with the same setup.

             

            If the setup works then log back into your regular user account and test the application once again.

             

            See how that works.

             

            Good Luck,

            Chesterr

            • 3. Re: Microphone issues with Premiere Pro CS5.5 (iMac)
              suliabryon Community Member

              Thanks for the replies!

               

              Jim - Thanks! Unfortunately, I don't think this will make a difference, since it won't work even with the microphone built into my iMac (which I have tried).

               

              Chesterr - It's 5.5.0. I checked for updates, but my Mac didn't find any...okay, I just googled it, and it looks like there is a version 5.5.2. I will download that and see if that fixes anything. I have to admit, the rest of your post is a little above my know-how. I had to look up "Mac root account" to even know what it was, lol. I suppose I'll look into that more if this update doesn't work.

               

              Charity

              • 4. Re: Microphone issues with Premiere Pro CS5.5 (iMac)
                chesterr_mizik Community Member

                Hi,

                 

                As far as updating the application is concerned you can update it from within the program menu.

                 

                Go to help in the menu bar then click on updates.

                 

                Adobe Application manager will automatically find the relevant updates.

                 

                Make sure once the updates are downloading you have to quit Premiere Pro.

                 

                BTW here are the instructions on how to enable a root account.

                 

                Good Luck,

                Chesterr

                • 5. Re: Microphone issues with Premiere Pro CS5.5 (iMac)
                  suliabryon Community Member

                  So, the update didn't change anything. To be a bit more clear about what's happening, here is a video of basically exactly what I am doing: http://www.youtube.com/watch?v=jaeIcvHjaug

                   

                  It looks like he's using a different version of Premiere Pro, but essentially, that's what I'm doing in a nutshell, and it worked exactly like that for an hour. Now all of the sudden, when I click the little red record button, instead of holding a nice steady red, it blinks on and off, my track records for maybe 6 seconds, and then it stops recording. Premiere recognizes my microphone without any issues. But I can't get it to record for any length of time now, despite the fact that it already recorded an hour's worth of commentary for me just fine, and I haven't changed anything.

                  • 6. Re: Microphone issues with Premiere Pro CS5.5 (iMac)
                    JSS1138 Community Member

                    it won't work even with the microphone built into my iMac

                     

                    That's not my suggestion, though.

                    • 7. Re: Microphone issues with Premiere Pro CS5.5 (iMac)
                      suliabryon Community Member

                      Thanks everyone for all of your suggestions. Unfortunately, the issue is still unresolved, but we went ahead and upgraded to CS5.5 Master Collection, moved the project to Audtion, and were able to finish the commentary track there. I'll have to see if the original problem happens again with the next project in Premiere Pro, but for now, we found a workaround.

                      • 8. Re: Microphone issues with Premiere Pro CS5.5 (iMac)
                        Jim Curtis Community Member


                        suliabryon wrote:

                         

                        I have searched everywhere and tried everything I can think of. Restarted Premiere. Uninstalled/reinstalled premiere. Shut down/unplugged/replugged in C-1 microphone. Updated software. Restarted iMac. Nothing works. I am out of things to try, and hoping someone here might have a suggestion.

                         

                        You're not done troubleshooting until you repair permissions, rebuild your directories with Disk Warrior, zap the PRAM, and run utilities on your hardware and RAM (TechTool, memtest/HighLoad, etc. 

                         

                        "A serious error occurred" suggests to me a harware or OS issue, esp. since un- and re-installing the app didn't fix it.  Did you delete the Pr prefs when you uninstalled? 

                         

                        Audition may have worked because it's 32 bit, and Pr is 64.  Mull that over a bit, and maybe you'll have a revelation. 

                         

                        Good luck and glad you found a workaround.

                         

                        What OS are you running, BTW?

                        • 9. Re: Microphone issues with Premiere Pro CS5.5 (iMac)
                          bellevue scott Community Member

                          I have the same issue, only there is no hardware error. The Mic I'm using is being recognized just fine by the OS on my iMac. (10.6.8). Neither my Logitech microphone or the internal mic are being recognized by Adobe Premier Pro. I'm using 5.0.0 right now.

                          • 10. Re: Microphone issues with Premiere Pro CS5.5 (iMac)
                            bellevue scott Community Member

                            Now Adobe Premier Pro is just crashing repeatedly. I don't do anything at all. Open Premier and it crashes. Restart the iMac and it crashes. Reopen and it crashes. It's like a terrible loop and I can't do anything. Every time I open it now it crashes.

                             

                            Any ideas?

                             

                            Process:     Adobe Premiere Pro CS5 [205]
                            Path:        /Applications/Adobe Premiere Pro CS5/Adobe Premiere Pro CS5.app/Contents/MacOS/Adobe Premiere Pro CS5
                            Identifier:  com.adobe.AdobePremierePro
                            Version:     5.0.4 (5.0.4)
                            Code Type:   X86-64 (Native)

                            Parent Process:  launchd [118]

                             

                            Date/Time:   2013-08-29 11:44:31.601 -0700
                            OS Version:  Mac OS X 10.6.8 (10K549)

                            Report Version:  6

                             

                            Interval Since Last Report:      -2507017 sec

                            Per-App Interval Since Last Report:  97 sec

                            Per-App Crashes Since Last Report:   5

                            Anonymous UUID:                  6C9EEA26-1796-4F96-B35B-6E6E790853E0

                             

                            Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

                            Exception Codes: KERN_PROTECTION_FAILURE at 0x00007fff5f3fffc8

                            Crashed Thread:  0  Dispatch queue: com.apple.main-thread

                            • 11. Re: Microphone issues with Premiere Pro CS5.5 (iMac)
                              JSS1138 Community Member

                              [Please don't post full crash logs to the user forums.]

                              • 12. Re: Microphone issues with Premiere Pro CS5.5 (iMac)
                                bellevue scott Community Member

                                So aside from scolding me for posting the crash log, do you have any suggestions or ideas?

                                • 13. Re: Microphone issues with Premiere Pro CS5.5 (iMac)
                                  bellevue scott Community Member

                                  So, I came here looking for answers to this problem, as is Adobe's recommended way to get support. Microphones don't seem to be working within Adobe Premier, which is more than a minor inconvience because it makes it impossible to do voice overs.

                                   

                                  Again, aside from scolding me for posting my crash log, which I thought might be helpful, do you have any recommendations? work arounds? It seems others have this problem and it's persisted for over a year and a half. Not to sound whinny, but it seems like a fair question to me. I'd love to hear any ideas and suggestions that might resolve this.

                                  • 14. Re: Microphone issues with Premiere Pro CS5.5 (iMac)
                                    JSS1138 Community Member

                                    do you have any suggestions or ideas?

                                     

                                    There is my very first post.  That's still the best idea.

                                    • 15. Re: Microphone issues with Premiere Pro CS5.5 (iMac)
                                      bellevue scott Community Member

                                      Your very first post suggests that we use a mic that connects via the Mic port, not USB. But as others have pointed out, it doesn't work. None of the Mic options work, and yet my Mic is recognized by every other application, and the OS. So with all due respect, that's not a helpful response.

                                       

                                      How does one get Adobe's attention for something that is an obvious bug in Premier? This is a bug, and a very obvious one, and it's lasted for over a year with no help from Adobe.

                                      • 16. Re: Microphone issues with Premiere Pro CS5.5 (iMac)
                                        JSS1138 Community Member

                                        as others have pointed out, it doesn't work.

                                         

                                        No one has yet tried that suggestion, at least not in this thread.  All that has been listed as being tried are USB mics and the built in mic, neither of which is my suggestion.

                                         

                                        Connect a microphone to the 1/8" mic. input (pink) of the motherboard or internal sound card.