31 Replies Latest reply on Jul 29, 2015 4:12 PM by bkv1969

    Flash player stops working after restart

    Timppa917

      Every time I restart my computer flash player just stops working. It juts looks like I would have no flash player installed at all and I will have to re-install. Very annoying.

      Once I reinstall, everything works just fine until I restart my computer.

       

      I have 64 bit Windows 7 if that helps at all.

        • 1. Re: Flash player stops working after restart
          pwillener Level 8
          1 person found this helpful
          • 2. Re: Flash player stops working after restart
            Timppa917 Level 1

            Thanks for trying to help but a clean install didn't help.

            The link was also broken.

            • 3. Re: Flash player stops working after restart
              Xircal Level 3

              Try running this Microsoft Fixit tool: http://support.microsoft.com/mats/Program_Install_and_Uninstall

               

              After you run it, please do the following.

               

              1. Disable your antivirus application. Most modern security apps of this nature incorporate file scanners which spring into action to check for viruses as soon as the user attempts to install or uninstall a program. While this is a good thing when installing unknown apps, you should disable your AV when installing legitimate applications like Flash Player to prevent the AV file scanner interfering with the installation. If you have AVAST antivirus, right click the orange icon in systray, go to "AVAST shields control" and choose to disable all shields for one hour. If you have a different AV, consult this list for info on how to disable it: http://www.bleepingcomputer.com/forums/topic114351.html
              2. Next, download the Flash uninstaller. You don't say whether you're running a 64-bit browser of a 32-bit version, so here are both: Flash Player uninstaller 64-bit  Flash Player uninstaller 32-bit Even if you don't think Flash is installed, please run the appropriate uninstaller after you download it to your own machine. This means that when you see the IE prompt, choose "Save" and save the file somewhere where you can find it again easily. Do not choose "Run" even though that's an option.
              3. Next, close Internet Explorer, then go to the location you saved the uninstaller to and then double click it to uninstall Flash.
              4. Next, go here and download the full installer: http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#Ins tall_in_a_firewall_proxy_server_environment You have to choose whether you need the 64-bit installer or the 32-bit version, but in any event, if you're using Internet Explorer, you must choose the "ActiveX" version. If you're not sure whether it's a 64-bit version or not, click the blue question mark and go to "About Internet Explorer". If you don't see "64-bit" anywhere, then you have the 32-bit version.
              5. When the download initiates, choose "Run" to install it immediately.
              6. Re-enable your antivirus and then reboot. Flash should remain accessible in IE.
              • 4. Re: Flash player stops working after restart
                GJSchaller

                I'm running into the same issue with one computer on my network, also running Windows 7 x64 SP1.  A complete uninstall using the Adobe Uninstaller, then a full re-install, does not fix the issue - after rebooting, Flash stops working in both IE and Firefox.

                 

                I should note that I am not getting any errors during installation, or uninstallation.  Everything seems to run smoothly, and Flash works fine... until you reboot.  At that point, both IE 9 and FF 11 act as if the Flash add-on is not installed.

                • 5. Re: Flash player stops working after restart
                  Xircal Level 3

                  GJSchaller wrote:

                   

                  I'm running into the same issue with one computer on my network, also running Windows 7 x64 SP1.  A complete uninstall using the Adobe Uninstaller, then a full re-install, does not fix the issue - after rebooting, Flash stops working in both IE and Firefox.

                   

                  I should note that I am not getting any errors during installation, or uninstallation.  Everything seems to run smoothly, and Flash works fine... until you reboot.  At that point, both IE 9 and FF 11 act as if the Flash add-on is not installed.

                   

                  Open Firefox and in the address bar, type: about:plugins Do you not see Shockwave Flash as shown in the screenshot?

                   

                  about-plugins.png

                  • 7. Re: Flash player stops working after restart
                    GJSchaller Level 1

                    Sorry this took so long to reply - because it works until he reboots, he opted not to reboot for a week, so he could get work done.  I have exclusive access to his PC now, so I can work on this.

                     

                    Within Firefox 11.0, when I type about:plugins, I see the following:

                     

                     

                    Flash1.PNG

                    However, when I go to a page that contains Flash (such as https://www.adobe.com/software/flash/about/), the content does not load.

                     

                    The problem is persisting in IE as well, and Flash content will not load.  When I look in IE's add-ons, I see the following:

                     

                    Flash2.PNG

                     

                    This is after multiple attempts to uninstall (using the Adobe uninstaller tool), reinstalling using the full downloads, and running the MS FixIt tool linked above.  I've also made it a point to disable anti-virus, and also go through all the steps on this support page.

                    • 8. Re: Flash player stops working after restart
                      GJSchaller Level 1

                      The problem appears somehow connected to specific user accounts - if I am logged in as a domain member, I cannot use Flash in either browser.  If I'm logged in as a Local Admin, I do not have the issue.

                       

                      No one else on the domain is having this issue, so it should not be an issue with our Domain Policy, as set.  It may be local to this PC, I am looking into a GPO refresh at the moment.

                      • 9. Re: Flash player stops working after restart
                        GJSchaller Level 1

                        When I look in IE under "View and manage your Internet Explorer add-ons" I see the following:

                         

                        Name:                   Shockwave Flash Object

                        Publisher:              Not Available

                        Type:                   ActiveX Control

                        Version:                0.0.0.1

                        File date:             

                        Date last accessed:     Today, April 09, 2012, 1 minute ago

                        Class ID:               {D27CDB6E-AE6D-11CF-96B8-444553540000}

                        Use count:              38

                        Block count:            34

                        File:                   Flash32_11_2_202_228.ocx

                        Folder:                 C:\Windows\SysWOW64\Macromed\Flash

                        • 10. Re: Flash player stops working after restart
                          GJSchaller Level 1

                          When I re-install it, I see this:

                          Name:                   Shockwave Flash Object

                          Publisher:              Adobe Systems Incorporated

                          Type:                   ActiveX Control

                          Version:                0.0.0.1

                          File date:             

                          Date last accessed:     Today, April 09, 2012, 11:41 AM

                          Class ID:               {D27CDB6E-AE6D-11CF-96B8-444553540000}

                          Use count:              57

                          Block count:            37

                          File:                   Flash32_11_2_202_228.ocx

                          Folder:                 C:\Windows\SysWOW64\Macromed\Flash

                           

                          When I log out, and log back in as the same domain user (not even rebooting), the above data goes back to the "Publisher: Not Available" as seen above.


                          This isn't just rebooting, this is something tied to the login / user using Windows.

                          • 11. Re: Flash player stops working after restart
                            GJSchaller Level 1

                            Deleteing the user's profile and recreating it does NOT resolve the issue - when the new profile is created, the same issue is still there.

                             

                            The only difference between this computer, and the other 12 like it on the same network, is that this one has an ATI FirePro 2640 video card (for 4 monitors) instead of the standard ATI card (for two).

                             

                            Are there any known conflicts between Flash, and ATI's video drivers or software?

                             

                            Message was edited by: GJSchaller

                            • 12. Re: Flash player stops working after restart
                              chrisc59802590 Adobe Employee

                              Can you please try the steps outlined here to see if this resolves the problem:

                               

                              1. Install Flash Player

                              2. Download the SubInACL Installer from Microsoft

                              3. Install SubInACL and note the install location

                              4. Download the attached "reset_fp11.bat.zip" file and extract it to the SubInACL folder from the previous step.  At this point, subinacl.exe and reset_fp11.bat will be in the same folder.  Please note that you might not see the file extensions unless you've made them visible.

                              5. If you are on Vista or Windows 7, right click "reset_fp11.bat" and select "Run as Administrator".  If you are on XP, please make sure you are using an Administrator level account before double clicking.

                              6. You'll see a window appear and text go by, this should only take a few seconds to complete.  Once done, restart your computer and verify that Flash is working correctly.

                               

                              Thanks,

                              Chris

                              • 13. Re: Flash player stops working after restart
                                GJSchaller Level 1

                                That fixed it - thank you, VERY much!

                                • 14. Re: Flash player stops working after restart
                                  i did it my way

                                  I tried all the suggestions in these posts, but none of them worked.  Assuming that  you only recently updated Adobe Flash Player,  just restore your system to the day before the update was installed.  Worked like a charm for me!

                                  • 15. Re: Flash player stops working after restart
                                    darkin99

                                    From the looks of the number of comments all over the internet regarding this problem, there are thousands of computer users suffering this issue.

                                     

                                    I hope this problem gets fixed in the next release of Flash Player so that it doesn't take the expertese of an IT expert to correct it, and soon.  This is not the only major problem in the latest release.  Adobe, you've done better.

                                    • 16. Re: Flash player stops working after restart
                                      darkin99 Level 1

                                      I performed the above six step routine and it fixed Flash for Internet Explorer but not for Firefox (my prefered  browser). 

                                       

                                      I am running Windows 7 Home premium, SP1

                                      64Bit OS

                                      Firefox 14.0.1

                                      IE 9.0.8112.16421

                                       

                                      While running reset_fp11.bat I get repeated 'subinacl' is not recognized as an internal or external command

                                       

                                      Further help resolving the problem with Firefox would be appreciated.

                                      • 17. Re: Flash player stops working after restart
                                        chrisc59802590 Adobe Employee

                                        For Firefox, you might want to consider resetting your profile.  This has helped many strange situations in the past.

                                         

                                        http://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems