17 Replies Latest reply: Apr 11, 2012 4:51 AM by Aath RSS

    CS6 beta hangs - Exit Code 6

    Aath

      CS6 beta hangs on opening any image or sometimes even at switching default workspace to for example photography. I have to use task manager to close the CS6. What is worse, after installing cs6beta even my LR4 has started to hang. Not always but it has started to hang. I am running HP envy 17 laptop. with i7 processor and 8GB of RAM.

       

      thanks

        • 1. Re: CS& beta hangs
          Pattie F Employee Hosts

          When you PS hangs, you mean it just freezes? No messages, no crash report?

          Is it running fine when you launch PS and create a new file.

          Does it only do this when you open an image?

          What OS are you running?

          What video card are you running?

          Do you have the most up to date driver?

           

          Try disabling OpenGL drawing in preferences, then restarting Photoshop.

          CS6 shouldn't be any slower, but we did add more GPU support and could be hitting bugs in video drivers.

          Also, it would be a good idea to update your video card driver from the ATI web site.

          Edit > Preferences > Graphics Processor Settings is now listed as  "Use Graphics Processor".


          Let us know what you find.

           

          Thanks

          Pattie

          • 2. Re: CS& beta hangs
            Aath Community Member

            Hi Pattie

             

            thanks for the taking time to address the issuse. Yes program just freezes

            without messages or crash report. I tried to create a new document, again

            the same result, it just froze. Windows task manager say not responding...

            I am running windows 7 home premium (64bit), video card is ATI Radeon HD

            5850 with 1gig memory, Drivers are up to date. If I try to change any

            preference the CS6 just freezes so I couldnt disable OpenGL...

             

            regards

            Aath

            • 3. Re: CS& beta hangs
              Aath Community Member

              I tried to reinstall CS6.

               

              Now it runs well in 32bit application. But 64 bit application freezes just

              like before. The install created an error file though with a warning.

               

              Exit Code: 6

              Please see specific errors and warnings below for troubleshooting. For

              example,  ERROR: DF024, DW063 ...

              • 4. Re: CS& beta hangs
                Aath Community Member

                Exit Code: 6

                Please see specific errors and warnings below for troubleshooting. For

                example,  ERROR: DF024, DW063 ...

                • 5. Re: CS& beta hangs
                  Aath Community Member

                   

                   

                  ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 383)

                  ERROR: DW050: The following payload errors were found during install:

                  ERROR: DW050: - Adobe Photoshop CS6 Core_x64: Install failedERROR: DF024: Unable to preserve original file at "C:\Program

                  Files\Adobe\Adobe Photoshop CS6 (64 Bit)\AMT\application.xml" Error 32 The

                  process cannot access the file because it is being used by another

                  process.(Seq 383)

                   

                   

                  • 6. Re: CS& beta hangs
                    Aath Community Member

                    Tried a few times and even after an error free install, 64bit application

                    is still freezing while opening photos, creating and even while working on

                    preferences.

                    • 7. Re: CS& beta hangs
                      Pattie F Employee Hosts

                      Thanks for the additional information . I'll see if we can figure this out.

                       

                      Did you try launching and clearing the preferences?

                       

                      restore your preferences to default on launch:

                      PC- CTRL-SHIFT-ALT immediately after you double-click the PS icon.

                      MAC- CMD-SHIFT-OPTION immediately after you double-click the PS icon.

                       

                       

                      Pattie

                      • 8. Re: CS& beta hangs
                        Ashutosh.Nigam Employee Hosts

                        Hi,

                        Please provide us with the following logs.

                        For Win:
                        Program Files\Common Files\Adobe\Instaler
                         
                        You can zip all the files together and share on this forum. This would help us in resolving the issue.

                        Appreciate your help. Apologize for the inconvenience.

                        Regards,
                        Ashutosh

                        • 9. Re: CS& beta hangs
                          Aath Community Member

                          Hi Nigam,

                           

                          How can I upload a zipped file here, I dont see an option, there is only an option for image and video... . Attaching via email doesnt work either.

                           

                           

                          regards,

                          • 10. Re: CS& beta hangs
                            Aath Community Member

                            hi pattie,

                             

                            As you suggested I I tried setting preferences to default at start up, it

                            asked me to delete a file which I did, but problem still remains.

                             

                            regards,

                            • 11. Re: CS& beta hangs
                              Ashutosh.Nigam Employee Hosts

                              Please send them to me at asnigam@adobe.com

                               

                              Regards,

                              Ashutosh

                              • 12. Re: CS& beta hangs
                                Pattie F Employee Hosts

                                Since you can not email the file, can you use jing, dropbox, or yousendit and send us a link to get the file?

                                 

                                Pattie

                                • 13. Re: CS6 beta hangs - Exit Code 6
                                  Aath Community Member

                                  Hi pattie.

                                   

                                  I emailed the logs to mr.Nigam a few days ago. If you are interested in the same I can send them across to you too. Thanks for all your support.

                                   

                                  Regards

                                  • 14. Re: CS6 beta hangs - Exit Code 6
                                    Ashutosh.Nigam Employee Hosts

                                    Hi,

                                     

                                    As per the logs there is no issue with the installation, Currently issue is PS is getting freezed.

                                     

                                    Please confirm that.

                                     

                                    Regards,

                                    Ashutosh

                                    • 15. Re: CS6 beta hangs - Exit Code 6
                                      Pattie F Employee Hosts

                                      No thanks, If Ashutosh has them, that is great! He is the expert. Your previous post said you could not mail them so I was just offering another option.

                                      He's your man!

                                       

                                      Pattie

                                      • 16. Re: CS6 beta hangs - Exit Code 6
                                        Aath Community Member

                                        Thanks Pattie.

                                        • 17. Re: CS6 beta hangs - Exit Code 6
                                          Aath Community Member

                                          Hi Ashutosh,

                                           

                                          When I execute "C:\Program Files\Adobe\Adobe Photoshop CS6 (64

                                          Bit)\Photoshop.exe" via relevant link Abode CS6 beta freezes. I can do

                                          anything only way out is via task manager. when I excute "C:\Program Files

                                          (x86)\Adobe\Adobe Photoshop CS6\Photoshop.exe" then it runs normally.

                                           

                                          Hope that helps.

                                           

                                          Regards,

                                          Parikshit