10 Replies Latest reply: Apr 2, 2012 11:42 PM by SugarloafInteractive RSS

    Why do mxf files crash Adobe Premiere Pro CS5

    EricWB Community Member

      I can import Sony HD XDCam .mxf files and I can play them and I can edit with them.

       

      But SOME of these files, not all, when played back -  get to the very end of the video file - there will be a slight stutter (in the last second or two of the clip playback)  - then clip ends - then Adobe has a short freeze up (5 seconds) - then a pop up saying Adobe has encountered a problem and must SHUT DOWN. And then it shuts down.

       

      I am importing HD XDCam .mxf files from Sony PDW F350 camera - optical disc.  Audio on four channels mono.  High def files. I can set inputs and outputs before the end of the clips and they do export. But playing back - I get the freeze and the SHUT DOWN... only on certain files. What's up?

       

      Cannot work this way. Thanks for any help.

        • 1. Re: Why do mxf files crash Adobe Premiere Pro CS5
          Todd_Kopriva Adobe Employee

          What version of Premiere Pro? I.e., have you installed the recent updates?

           

          What operating system? What other software are you running? Do you have any third-party effects or codecs installed? Are you using any third-party video hardware? Are you using Mercury Playback Engine GPU Acceleration?

          • 2. Re: Why do mxf files crash Adobe Premiere Pro CS5
            EricWB Community Member

            Greetings.

            I have Adobe PPro 5.0.3

             

            Windows 7 Ultimate 64 bit

             

            Only certain Sony mxf files will do this: At the end of the video clip - either in source window or from timeline - and I tried it only with video track on time line - at the END of the clip about 1 second from end, there is a stutter stop - then freeze for a few seconds - then a pop up from WINDOWS saying

             

            Windows is collecting information....
            ADOBE HAS STOPPED WORKING

             

            Then shut down.

             

            I tried un connecting from the internet, but it still has this problem.

             

            I have Matrox Mini ox2 with Max. Mercury excelleration is on.

            Everything seems to be working fine with other clips in the bin and in other projects.

             

            These Sony HD XDCam clips came not from a camera recording - rather from a export file to disc -  at a TV station using AVID Newscutter - and a U1 deck (I believe.)  These mxf files were in AVID - then I exported the files to a HD XDCam Disc - then imported them into my computer into ADOBE.

             

            Perhaps there is a problem with the AVID copy? Or settings?

             

            Thanks for any help.

            • 3. Re: Why do mxf files crash Adobe Premiere Pro CS5
              digitlman Community Member

              simple logic dictates that it would most likely be a corrupt file. if you have mxf files that play every time and then run into a file that does not play every time you would think there must be something corrupt at the end of that file that is crashing premiere.

               

              As another test i would take a bad file and drop it in AME and export it out and see if that works.

              • 4. Re: Why do mxf files crash Adobe Premiere Pro CS5
                EricWB Community Member

                I am going to do a test. I am going

                to export some different files to my HD XDCam disc - and ingest them

                into Adobe to see if I can isolate the files that are problematic.

                 

                The files were actually AVID SEQUENCES now that I think of it.

                 

                They play, but at the end, it shuts down ADOBE.

                 

                Anyone familiar with this, or is this an issue that is known? Thanks.

                • 5. Re: Why do mxf files crash Adobe Premiere Pro CS5
                  EricWB Community Member

                  It appears that the problematic MXF files are

                   

                  AVID Sequences - which have been exported to Sony XD Disc - as a CLIP

                   

                  then ingested into ADOBE.

                   

                  It appears some of these sequences do play and end without crashing Adobe... but others do stutter at the end then Shut Down Adobe CS5.

                   

                  The CLIPS themselves, when importing them into the ADOBE Premiere Pro - look the same from the outside. There is no difference in actual MXF Files to the eye.


                  What is inside these clips that causes a shut down?

                   

                  Is there any similar stories anywhere? Anyone working with AVID files? Any known problems with AVID sequence files?  Thanks.

                   

                  Here is one of the file properties after ingested into ADOBE PP.

                   

                  File Path: F:\Video Ingest\Sony XD Cam\Eric Videojournalism\KCNC Stories 2010\Telluride Getaways.MXF
                  Type: XDCAM-HD Movie
                  File Size: 1.7 GB
                  Image Size: 1440 x 1080
                  Pixel Depth: 32
                  Frame Rate: 29.97
                  Total Duration: 00;06;28;26
                  Average Data Rate: 4.5 MB / second
                  Pixel Aspect Ratio: 1.3333
                  Compression Type: MPEG

                   

                  These files are listed as being openable by Windows Media Player. Is there another player I can open these with - without going into ADOBE PPro?  These mxf files do not play on WMP. Thanks.

                  • 6. Re: Why do mxf files crash Adobe Premiere Pro CS5
                    EricWB Community Member

                    Are there no known issues? Or suggestions?   Thanks.

                    • 7. Re: Why do mxf files crash Adobe Premiere Pro CS5
                      Colin Brougham Community Member

                      VideoLAN - VLC: Official site - Free multimedia solutions for all OS!

                       

                      That'll play XDCAM MXFs. As far as "fixing" the broken MXFs, it's possible that FFmpeg, or more likely, FFmbc could losslessly rewrap these into fresh containers. The footage itself is probably not the issue, but something with the container itself.

                      • 8. Re: Why do mxf files crash Adobe Premiere Pro CS5
                        EricWB Community Member

                        FFmpeg, or more likely, FFmbc ?

                         

                        Are these in PPro export settings... haven't looked yet.

                        • 9. Re: Why do mxf files crash Adobe Premiere Pro CS5
                          Colin Brougham Community Member

                          No, FFmpeg is an open source command line tool for compressing, converting, and rewrapping media files; FFmbc could be considered the more "professional" variant of FFmpeg. There's a bit of a learning curve, and a tremendous lack of information about how to use it, but it has the ability to ocassionally fix or change media files that don't work as they are in Premiere. I'm no pro with it, but I'll try to write up a little instruction sheet for something you can try later on.

                          • 10. Re: Why do mxf files crash Adobe Premiere Pro CS5
                            SugarloafInteractive Community Member

                            Meh, why do I stick with this software?  I've been forking out for years and always have to baby this application along, always issues, always crashing, for years!  I guess PS is the saviour

                             

                            Fresh install of windows7 64, updated, then fresh install of Master Collection 5.5.  I load PP and the thing wont even close without crashing + the above and other issues.  Now I have to download the 245mb update!  Cummon guys; you must have this software development thing licked by now...

                             

                            Dooooo!