13 Replies Latest reply: Apr 21, 2012 4:51 PM by WickSmith RSS

    When i try to use lighting effects it's just closing down Cs6

    BlackoutzDK

      YEah every time i try to use the lighting effect it just says straight "The problem has stopped working http://screensnapr.com/e/ht6aPT.jpg

       

      Please help me!

        • 1. Re: When i try to use lighting effects it's just closing down Cs6
          PECourtejoie ACP

          Hello! Welcome to the beta. please take some time to review the FAQs. There is one in particular that asks you to share some info about your setup when posting possible bugs: http://forums.adobe.com/thread/963366?tstart=0

          If you are on XP, the 3D features are not supported. There is a minimum power needed for the graphic cards, and you want to make sure that you are using the latest drivers.

          • 2. Re: When i try to use lighting effects it's just closing down Cs6
            BlackoutzDK Community Member

            I'm using Win7 and my Graphic card is okay

            • 3. Re: When i try to use lighting effects it's just closing down Cs6
              go4jcww

              I have same problem w/my windows 7 64 bit and 2 gb graphic card,

              • 4. Re: When i try to use lighting effects it's just closing down Cs6
                Pattie F Adobe Employee

                sounds like it could still beGPU or driver related. Can you try out GPU troubleshooting issues below and let us know what happens?

                 

                Pattie

                 

                 

                GPU/OpenGL preferences in Photoshop CS6

                The advantages of using a compatible video card (GPU) with Photoshop are that you can experience better performance and more features.   Problems can occur if you have an older video card with limited VRAM or if you use other programs at the same time as Photoshop that use the GPU.

                 

                1. Choose Edit > Preferences (Windows) or Photoshop > Preferences (Mac OS).
                2. In the Performance panel, make sure Use Graphics Processor is selected in GPU Settings.
                3. Click Advanced Settings and specify the following options:
                  • Mode > Basic
                  • Mode > Normal
                  • Mode > Advanced Provides the benefits of Normal mode as well as newer OpenGL advances that can result in improved performance.
                  • Use Graphics Processor to Accelerate Computation
                  • Use OpenCL Uses the GPU to accelerate the new blur filters (Field Blur, Iris Blur, and Tilt-Shift) – OpenCL will only be available on newer GPUs that support OpenCL v1.1 or higher
                  • Anti-Alias Guides And Paths Allows the GPU hardware to smooth the edges of drawn guides and paths.
                  • 30 Bit Display (Windows only) Allows Photoshop to display 30 bit data directly to screen on video cards that support it


                Quick GPU Troubleshooting StepsYou can experience problems such as artifacts, errors, and crashes if there are incompatibilities between Photoshop and the display components that access the GPU.If you experience crashes, incorrectly rendered windows or objects, redraw issues, or performance issues while running Photoshop, first determine whether OpenGL is causing the problem.

                1. Turn off OpenGL.
                  • Choose Edit > Preferences (Windows) or Photoshop > Preferences (Mac OS).
                  • In the Performance panel, uncheck Use Graphics Processor. Click OK.
                  • Restart Photoshop, and perform the same function.

                If the problem recurs while OpenGL Drawing is disabled, OpenGL is not the cause. For additional troubleshooting, see Troubleshoot system errors and freezes | Adobe software on Windows (cpsid_82252) or Troubleshoot system errors and freezes | Adobe software on Mac OS 10.x (cpsid_82414).If the problem resolves, proceed with the rest of the troubleshooting steps to fix OpenGL.

                1. Make sure that you're using the latest update of Photoshop.
                  • Updates fix bugs and issues.
                2. Update the display driver.
                  • Updated display drivers can fix many issues, such as crashing, incorrectly rendered objects, and performance problems. See Update the video display driver. Then, turn on Use Graphics Processor in Photoshop preferences.
                3. Reset preferences.
                  • Resetting preferences returns OpenGL settings to their default status. Reset Photoshop preferences by pressing and holding Shift+Ctrl+Alt (Windows) or Shift+Option+Command (Mac OS) immediately after you start Photoshop.
                  • Click Yes when asked if you want to delete the Adobe Photoshop Settings File.
                  • Retry the function that caused the problem.
                4. Change the OpenGL mode to Basic.
                  • Setting the OpenGL mode to Basic uses the least amount of GPU memory and the most basic GPU feature set.
                  • Close all documents.
                  • Choose Edit > Preferences (Windows) or Photoshop > Preferences (Mac OS)
                  • In the Performance panel, click the GPU Settings Advanced Settings button.
                  • Choose Mode > Basic
                  • Restart Photoshop.
                    If this solution resolves the problem, switch to Normal mode. See if the issue recurs. If the issue recurs, return to Basic mode.
                  • Note:  If you’re changing GPU preferences to troubleshoot a problem, re-launch Photoshop after each change.
                5. If you are using more than one video adapter, remove the additional cards.
                  • Multiple video adapters can cause problems with GPU accelerated or enabled features in Photoshop. It's best to connect two (or more) monitors into one video adapter. If you have to use more than one video adapter, make sure that they are the same make and model. Otherwise, crashes and other problems can occur in Photoshop.
                  • Note: Using two video adapters does not enhance Photoshop's performance.
                6. Check your Cache Levels setting.
                  • If you've set your Cache Levels to 1 in Photoshop preferences, you can experience performance issues with GPU features. Reset Cache Levels to the default setting, which is 4.
                  • Choose Edit > Preferences > Performance (Windows) or Photoshop > Preferences (Mac OS)
                  • In the Performance panel, choose Cache Levels > 4.

                 

                 

                The GPU Sniffer

                • 5. Re: When i try to use lighting effects it's just closing down Cs6
                  BlackoutzDK Community Member

                  Photoshop keeps crashing :S

                   

                  Used ur guide but diden't work

                  • 6. Re: When i try to use lighting effects it's just closing down Cs6
                    SG... Adobe Employee

                    Hi,

                     

                    Can you provide your system info, please?

                     

                    http://forums.adobe.com/message/4209321#4209321

                     

                    regards,

                    steve

                    • 7. Re: When i try to use lighting effects it's just closing down Cs6
                      go4jcww Community Member

                      Hi Pattie,

                      Thank you for hope, I tried this step but still doesn't work, ... JC

                      • 8. Re: When i try to use lighting effects it's just closing down Cs6
                        go4jcww Community Member

                        Hi Steve,

                        Here is the system Info. Thank you, .... JC

                         

                         

                        Adobe Photoshop Version: 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00) x64

                        Operating System: Windows 7 64-bit

                        Version: 6.1 Service Pack 1

                        System architecture: Intel CPU Family:6, Model:10, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

                        Physical processor count: 4

                        Logical processor count: 8

                        Processor speed: 2793 MHz

                        Built-in memory: 12279 MB

                        Free memory: 9952 MB

                        Memory available to Photoshop: 11005 MB

                        Memory used by Photoshop: 100 %

                        Image tile size: 128K

                        Image cache levels: 4

                        OpenGL Drawing: Enabled.

                        OpenGL Drawing Mode: Basic

                        OpenGL Allow Normal Mode: True.

                        OpenGL Allow Advanced Mode: True.

                        OpenGL Allow Old GPUs: Not Detected.

                        Video Card Vendor: ATI Technologies Inc.

                        Video Card Renderer: ATI Radeon HD 5570

                        Display: 1

                        Display Bounds:=  top: 0, left: 0, bottom: 1600, right: 2560

                        Video Card Number: 1

                        Video Card: ATI Radeon HD 5570

                        OpenCL Unavailable

                        Driver Version: 8.740.0.0

                        Driver Date: 20100517000000.000000-000

                        Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.d ll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

                        Video Mode: 2560 x 1600 x 4294967296 colors

                        Video Card Caption: ATI Radeon HD 5570

                        Video Card Memory: 2048 MB

                        Video Rect Texture Size: 16384

                        Serial number: Tryout Version

                        Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

                        Temporary file path: C:\Users\JIMMY~1.JIM\AppData\Local\Temp\

                        Photoshop scratch has async I/O enabled

                        Scratch volume(s):

                        C:\, 119.1G, 25.6G free

                        • 9. Re: When i try to use lighting effects it's just closing down Cs6
                          SG... Adobe Employee

                          Hi JC,

                           

                          You have an older video driver:

                          Driver Version: 8.740.0.0

                          Driver Date: 20100517000000.000000-000

                           

                          Try going to the AMD/ATI website and downloading the latest driver 12.3:

                          http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_vista64.aspx

                           

                          regards,

                          steve

                          • 10. Re: When i try to use lighting effects it's just closing down Cs6
                            go4jcww Community Member

                            Hi Steve,

                            Thank you for help, I updaded driver it works, but Lighting effects is closing down Photoshop cs6 sometimes. Take care and be well, ... JC

                            • 11. Re: When i try to use lighting effects it's just closing down Cs6
                              SG... Adobe Employee

                              Hi JC,

                               

                              Glad that got you nominally working. What size files are you using; 8 bit or 16 bit mode? With a discrete card that has 2GB and the latest driver, you shouldn't be crashing. Do you have files that consistently, if intermittently, crash Ps?

                               

                              regards,

                              steve

                              • 12. Re: When i try to use lighting effects it's just closing down Cs6
                                go4jcww Community Member

                                Hi Steve,

                                Thank you for quick response, I use camera raw open to PS w/16 bit file, size around 20 mb,

                                I changed the Graphics processor settings from Advanced to Basic in the Photoshop, it is geting

                                better. By the way, I have to uncheck Use OpenCL, when I use the Gallery Blur such as Iris Blur.

                                Why?

                                Best regards,

                                JC

                                • 13. Re: When i try to use lighting effects it's just closing down Cs6
                                  WickSmith Community Member

                                  In my case, PS CS6 Win 7 64-bit, Lighting Effects loads OK but there are no on-image controls --just a light that you cannot move or control.

                                   

                                  I have an nvidia 9800GT with the latest drivers.

                                   

                                  HOWEVER, it works if I load the 32-bit PhotoShop.