5 Replies Latest reply: Apr 7, 2015 3:31 PM by impactresults RSS

    Export option grayed out

    mmurphytech4pub

      Why is the File>Export option grayed out on 2 coworkers machines?

        • 1. Re: Export option grayed out
          HeyMikey Community Member

          OS? InDesign version? Documents open? Detailed info would be necessary to diagnose your issue.

          • 2. Re: Export option grayed out
            BobLevine UGM-MVPs

            Given the lack of information you’ve supplied there’s no way to answer that.

             

             

             

            Bob

            • 3. Re: Export option grayed out
              mmurphytech4pub

              Sorry about that. My coworker is using a MacBook with OS 10.6.8 and InDesign CS5.5.  She has a document open when trying to use the export command. She also has K4 installed on her machine, but was not logged into any servers.

              • 4. Re: Export option grayed out
                Mary Posner Community Member

                K4 has the ability to control a lot of what a user can and can't do in a document. I don't remember whether Export was one of the items it could control, and I know there's a new version (or two) of K4 since I last used it.

                 

                But here's a simple test. Have her check the document back in or undo the checkout if she hasn't made any changes. Check it out on your computer. Does the Export option show for you? Now undo the checkout. Go back to her computer, log her out of K4, and log in on her computer using your log-in. Check out the document. If Export shows for you on her machine, but not for her, odds are something needs to be fixed in her user account, and you'll need to contact your K4 administrator to do that.

                 

                If it doesn't work under either account, it's probably an issue with that specific machine, and I'd check that you have the same plug-ins turned on and off, and that you have the same versions of the K4 plug-ins.

                • 5. Re: Export option grayed out
                  impactresults

                  THIS IS WHAT WORKED FOR ME – (MACOS Mavericks - InDesign CS6) I went to the “Library” folder on the main drive (You might have to right click “Show View Options” then select “Show Library Folder” like I did). Then locate the “Caches” folder, then locate and delete the entire “Adobe InDesign” folder.