Since we know about the problem we are working on an update for the automated process.
But this is an integrated output management process working with different SAP systems located in a worldwide system landscape.
I'm looking for a workaround until our automated backend systems could be updated (in Q3/2012).
The official ADOBE answer was to install ADOBE ACROBAT PRO on all clients for viewing PDF documents ;-(((((
We know that Acrobat Pro or Standard can save version 1.4.
We have more than 30.000 computer installations worldwide.
This would be a good deal for adobe to install the acrobat product instead of the acrobat reader only for viewing pdf documents correctly ;-(((
- For security reasons and new features we are forced to update the acrobat reader version
- For compatibility reasons we should use old versions
==> There' somethind wrong in your version strategy.
????? WHY DOES A READONLY PRODUCT CHANGE THE FORMAT OF A PDF DOCUMENT ??????
The PDF documents will be created "on the fly" in an online process and published via SAP GUI.
The created files will be stored in an temporarily dir and automatically openend in AcrobatReader.
The users did not know the location of the temp. file.
Therefore they are using the SAVE button to store it in theri working dir.
Why does acrobat reader changes the file format even if the users haven't changed anything?