Going to need more info to be able to help you out. What form of help did you create? Was the project located on your local c:\ drive? What & where did you copy?
I created in Robohelp Word, a MS html Knowledge Base which I copied the Output File which was located on my C drive to our network drive (compiled HTML file) it has a ? in the icon. Normally we just copy the Helpfile and then users can search the WikiPedia Style Knowledge Base.
We have been able to let other users access the last database we had which is the output file.
Hope this makes sense - I did try and take a pitcture but it will not let me upload the file.
Thank you for all your help in advance.
CHMs (Microsoft compiled HTML files) do not work from network drives unless someone makes some registry changes as described on my site. http://www.grainge.org/pages/authoring/chm_mspatch/896358.htm
If you have CHMs on a network drive, then someone has changed the registry to allow that. It sounds like a further change is needed for you new file.
One of your colleagues must have some knowledge of what was done, maybe one of the developers?
Attaching files is no longer permitted. When you start a reply, there is a camera icon. Use that for images.
See www.grainge.org for RoboHelp and Authoring tips
Peter's prediction was right on the money - I believe his site (grainge.org) has info on what workarounds you can do with .chm files on servers (it's become a security thing) - if not there, then a search of the forum should turn up the tweak you make to your server's settings.
Images can only be uploaded using the web interface's camera icon.