Download a newly purchased product

[brighteyes3]

I just purchased a program that I know the order # but I can't find the down load process. This really should be easier than what it is!!!!!!!!! Can anyone help? Thanks ahead of time.

[Mylenium]

And which program? Have you checked your My Products page on your account?

Mylenium

[brighteyes3]

Elements & premium elements. Serial # <Removed by Moderator>

[m_ndl0rd]

Which application did you purchased and what is the Operating System?

[brighteyes3]

Elements. ms vista

[Jeff A Wright]

Brighteyes3 I would recommend reviewing http://forums.adobe.com/message/3980334#3980334 which includes detailed instructions for locating purchased product downloads.  I have also removed your serial number to help protect your software license being available in a public forum.

[brighteyes3]

As i have said to all the others....It is not working. The program is not downloading.

[Jeff A Wright]

Do you receive an error message during the download process or perhaps you could identify which step listed in http://forums.adobe.com/message/3980334#3980334 which is causing you difficulty?

[brighteyes3]

no errors. Just nothing.

[Jeff A Wright]

Did you try the alternate direct download option?  Have you tried a different web browser?

[Manish-Sharma]

Downlaod the software as the trial , from this public link :- http://www.adobe.com/products/photoshop-premiere-elements.html , ther is a "try"button on the right side

everyone around the wold use this link to download and install the software as trial.

Once downloaded , you can use the serial number you got to serialize it and back up this download on USB drive or DVD as a backup.

[brighteyes3]

No. what is the direct method? 

[Manish-Sharma]

What "no"means , the jeff solution hasnt worked or teh trial download link is also not working

[brighteyes3]

No means that I tried neither method. I am doing the trial down load now and it seems to be working at this time.

[Manish-Sharma]

Great!!!!!!!!!!

Update us regarding the status

[brighteyes3]

you bet.

[brighteyes3]

OK, now I've downloaded the trial but I can't find how to open it. where and how do you get into it?

[Manish-Sharma]

Look in the "download" folder , its the default download location.

[brighteyes3]

OK

[brighteyes3]

OK, so i have the trial. Now, how do i input my serial numbers of the products i purchased? what screen is it on and where?

[Jeff A Wright]

There is a screen everytime you launch the software asking if you wish to continue your trial, purchase the product, or enter your serial number.  Also if you have not installed the software there is an option to enter the serial number during the install process as well.

[brighteyes3]

Nope, I never got the "software setup screen". When I open the program from the shortcut it goes directly into the "organize" screen. How do I get back to the "set up screen"?

[m_ndl0rd]

You need to launch Photoshop Elements Editor to get the screen to enter Serial number. Organizer 10 is free so you are not getting the Serial number screen.

Open PSE 10 by clicking on the shortcut and click on Edit or go to

C:\Program Files\Adobe\Photoshop Elements 10\PhotoshopElementsEditor.exe

[brighteyes3]

Ok. Listen, I'm getting REALLY FRUSTRATED at this. All I want to do is to input my serial number for the products I bought. All this crap that you have me do is NOT GETTING IT DONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Tell me a EASY way to get this done. Period. It really should not be this hard. So far this is a CRAPPY PRODUCT. Good grief!!!!!!!!!!!!!!!!!!!!!!!!!!

[Manish-Sharma]

sorry brighteyes3 for posting late , I was busy....

brighteyes3 wrote:

Ok. Listen, I'm getting REALLY FRUSTRATED at this. All I want to do is to input my serial number for the products I bought. All this crap that you have me do is NOT GETTING IT DONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Tell me a EASY way to get this done. Period. It really should not be this hard. So far this is a CRAPPY PRODUCT. Good grief!!!!!!!!!!!!!!!!!!!!!!!!!!

Ok lets straighten this thing up.....

You posted earlier that you have the trial version of photoshop elements 10 present on the machine , so how do you know it is the trial version , lets confirm it,,,

1) when you open the application there would be a window that would show up the time (no. of days ) left  for the trial to get over. ,

2) Now open up the editor and organiser , go to "Help" in the menu bar. in both (organiser and editor).......one of them would be having the option "Deactivate"  in the drop down list 

Now which of this statement i.e 1 or 2 is true in your case.....

Do you get the trail screen or you do not get the trial screen but you have the option of "Deactivate' present in help.