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Adobe Uninstaller not removing Flash Player

New Here ,
Apr 04, 2012 Apr 04, 2012

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I used Flash Player uninstaller for Mac 10.6.8

restart, go to folders to delete any plugins, only find cache, so delete it.

Go to Flash Status page and it says I still have 11.2.202.228 installed.

Run uninstaller again, same thing.

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correct answers 1 Correct answer

Adobe Employee , Apr 05, 2012 Apr 05, 2012

Ok, then this isn't related to Flash.  You appear to be having a problem with YouTube's HTML5 player and I'd recommend posting over on YouTube's forums.

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Adobe Employee ,
Apr 05, 2012 Apr 05, 2012

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Could you pls do the following in the same order?

Download the appropriate uninstaller from the following page: Uninstall Flash Player | Mac 

  1. Close all browser windows, mount and run the uninstaller 
  2. Restart OS X 
  3. Delete all remaining files and folders locating in the following folders:
    • \Library\Internet Plug-Ins\Flash Player.plugin 
    • \Library\Internet Plug-Ins\flashplayer.xpt 
    • ~\Library\Preferences\Macromedia\Flash Player\ 
    • ~\Library\Caches\Adobe\Flash Player\

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New Here ,
Apr 05, 2012 Apr 05, 2012

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Yes, did that twice.

Here's the folders empty as well:

http://i1206.photobucket.com/albums/bb458/onjo/forums/folds.jpg

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Adobe Employee ,
Apr 05, 2012 Apr 05, 2012

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Could you check the Internet plug-ins folder in your user folder (~\Library\Internet Plug-Ins\) to see if there's a copy of Flash Player there?  Also, what browser are you using?  If it's Chrome, then Flash Player is built in and you'll need to do different steps to disable the plugin.

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New Here ,
Apr 05, 2012 Apr 05, 2012

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There I have fbplugin_1_0_3.plugin

I'm using Chrome, yes.

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Adobe Employee ,
Apr 05, 2012 Apr 05, 2012

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Ok, Chrome has Flash Player built in.  Are you trying to uninstall Flash Player, update it, or downgrade it?

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New Here ,
Apr 05, 2012 Apr 05, 2012

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It is not playing audio on some videos in YouTube.

So I was going to uninstall it, and reinstall it.

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Adobe Employee ,
Apr 05, 2012 Apr 05, 2012

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You can't do that with Chrome (other than uninstalling Chrome and reinstalling).  You can however try and clear the Flash cache to see if that helps.  If it doesn't please post back with a URL that causes this to happen and I'll give it a try on my Mac.

How do I clear my Flash Player cache and settings?

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New Here ,
Apr 05, 2012 Apr 05, 2012

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Adobe Employee ,
Apr 05, 2012 Apr 05, 2012

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Interesting.  If you right click on the video does it show a Flash Player menu or is the last menu item "About HTML5".  In my case, on both Mac and Win I'm seeing the YouTube HTML5 video player (and sound is working)

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New Here ,
Apr 05, 2012 Apr 05, 2012

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I see "About HTML5"

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Adobe Employee ,
Apr 05, 2012 Apr 05, 2012

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Ok, then this isn't related to Flash.  You appear to be having a problem with YouTube's HTML5 player and I'd recommend posting over on YouTube's forums.

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New Here ,
Apr 05, 2012 Apr 05, 2012

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Okay thanks.

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