0 Replies Latest reply: Apr 7, 2015 1:41 PM by chris.campbell RSS

    Where do I find the Flash Player installation log on the Macintosh?

    chris.campbell Employee Hosts

      The Flash Player installer generates multiple log files that can provide crucial troubleshooting clues when you are unable to install.  The following FAQ describes how to locate these log files so that you can provide this information to Adobe when requested.

       

      Video Guide:

       

       

      If you are encountering problems using Flash Player, please click here for an HTML5 version of this video: YouTube HTML5 HD Link

       

       

      Manual Steps:

       

      File #1: Install.log


      This file contains log information for multiple applications installed on the system.  Since we're only interested in Flash Player, we need to be selective about what we want to capture.

       

      1. Open the Console application from /Applications/Utilities

       

      2. In the left-hand panel, expand /var/log

       

      2015-03-30_10-34-32.png

       

      3. Scroll down until you find "install.log"

       

      4. Using the "Insert Marker" button, add a marker or two to give yourself visual feedback for the start point

       

      5. Run the Flash Player Installer

       

      6. Return to the Console application and you'll notice that data has been added to the log

       

      7. Scroll up until you find the start point (represented by the markers added in step 4) and select all of the new data below

       

      2015-03-30_10-54-36.png

       

      8. Open a text editor, paste the log text and save the file to provide to Adobe.

       


      File #2: FlashPlayerInstallManager.log

       

      This file is located in ~/Library/Logs/FlashPlayerInstallManager.log

       

      You can navigate to this folder using the following steps:

       

      1. Select the Go -> Go to Folder... menu item from the Finder menu

      2013-04-16_11-19-25.png

       

      2. Copy and paste ~/Library/Logs into the Go to Folder dialog

      2013-04-16_11-21-47.png

       

      3. Locate the "FlashPlayerInstallManager.log" in the folder that appears.

       

       

      File #3: Adobe_ADM log files

       

      Two files, Adobe_ADM.log and Adobe_GDE.log, located in ~/Library/Logs/Adobe_ADMLogs

       

      You can navigate to this folder using the following steps:

       

      1. Select the Go -> Go to Folder... menu item from the Finder menu

      2013-04-16_11-19-25.png

       

      2. Copy and paste ~/Library/Logs/AdobeADMLogs into the Go to Folder dialog

      GoToFolder.jpg

       

      3. Locate the "Adobe_ADM.log" and "Adobe_GDE.log" files in the folder that appears.

       

      Once you have secured all of the log files, you can compress them and then upload the single file using the instructions here:

       

      How to share a document.

       

      Finally, post the link to the uploaded file into your forum post.

       

      Message was edited by: Maria Vargas

      Added information to obtain the Adobe_ADMLogs and some other minor edits