5 Replies Latest reply: Apr 5, 2012 2:50 PM by Jeffrey Tranberry RSS

    Noise Ninja Causing CS6 to Crash

    riroots

      I have read a previous post regarding this issue, but it did not apply to my problem, so here goes.

       

      Attempting to run the Noise Ninja plug-in causes Photoshop to crash.

       

      I have tried to run Noise Ninja on several 16-bit CR2 as Smart Object files (opened from ACR) and a 16-bit TIFF as Smart Object file (opened from Photoshop) and each time after the 'Profiling Image' step completes and the Noise Ninja dialog box opens, Photoshop crashes. I have tried using both the 32-bit and 64-bit versions of the plug-in (in there respective versions of Photoshop) and the same thing happens.

       

      The Plug-ins have been installed properly using the manufacturer's installer.

      I have tried rebooting my computer.

      I have tried uninstalling/reinstalling Noise Ninja.

      I have tried uninstalling/reinstalling CS6.

      I haven't encountered any other issues.

      Noise Ninja still works fine in CS5.

       

      Windows Capture.PNG

      Application Error Event Logs for the last crash:

       

      1.

      Fault bucket , type 0

      Event Name: APPCRASH

      Response: Not available

      Cab Id: 0

      Problem signature:

      P1: Photoshop.exe

      P2: 13.0.0.0

      P3: 4f551de1

      P4: KERNELBASE.dll

      P5: 6.1.7601.17651

      P6: 4e21213c

      P7: e06d7363

      P8: 000000000000cacd

      P9:

      P10:

      Attached files:

      C:\Users\frank\AppData\Local\Temp\WEREA0.tmp.WERInternalMetadata.xml

      These files may be available here:

      C:\Users\frank\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_50 5c74e816bde25e9ffe099da221376ed9cc1f_12923a32

      Analysis symbol:

      Rechecking for solution: 0

      Report Id: b07f32a1-7613-11e1-8ac2-bcaec5e326ae

      Report Status: 1

       

      2.

       

      Faulting application name: Photoshop.exe, version: 13.0.0.0, time stamp: 0x4f551de1

      Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e21213c

      Exception code: 0xe06d7363

      Fault offset: 0x000000000000cacd

      Faulting process id: 0x12e4

      Faulting application start time: 0x01cd0a2068f96bcd

      Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe

      Faulting module path: C:\Windows\system32\KERNELBASE.dll

      Report Id: b07f32a1-7613-11e1-8ac2-bcaec5e326ae

       

       

      System Info:

       

      Adobe Photoshop Version: 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00) x64
      Operating System: Windows 7 64-bit
      Version: 6.1 Service Pack 1
      System architecture: AMD CPU Family:15, Model:4, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3
      Physical processor count: 4
      Processor speed: 3456 MHz
      Built-in memory: 8191 MB
      Free memory: 5097 MB
      Memory available to Photoshop: 7261 MB
      Memory used by Photoshop: 60 %
      Image tile size: 132K
      Image cache levels: 4
      OpenGL Drawing: Enabled.
      OpenGL Drawing Mode: Advanced
      OpenGL Allow Normal Mode: True.
      OpenGL Allow Advanced Mode: True.
      OpenGL Allow Old GPUs: Not Detected.
      Video Card Vendor: ATI Technologies Inc.
      Video Card Renderer: ATI Radeon HD 5700 Series
      Display: 1
      Display Bounds:=  top: 0, left: 0, bottom: 1080, right: 1920
      Video Card Number: 1
      Video Card: ATI Radeon HD 5700 Series
      OpenCL Unavailable
      Driver Version: 8.950.0.0
      Driver Date: 20120214000000.000000-000
      Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.d ll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
      Video Mode: 1920 x 1080 x 4294967296 colors
      Video Card Caption: ATI Radeon HD 5700 Series
      Video Card Memory: 1024 MB
      Video Rect Texture Size: 16384
      Serial number: Tryout Version
      Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
      Temporary file path: C:\Users\frank\AppData\Local\Temp\
      Photoshop scratch has async I/O enabled
      Scratch volume(s):
        Startup, 227.4G, 87.1G free
      Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
      Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
      Additional Plug-ins folder: not set

      Installed components:
         A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  
         ACE.dll   ACE 2012/01/18-15:07:40   66.492997   66.492997
         adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012
         AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  
         AdobeOwl.dll   Adobe Owl 2012/02/09-16:00:02   4.0.93   66.496052
         AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471
         AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1642  
         AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661
         AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661
         AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661
         adobe_caps.dll   Adobe CAPS   5,0,10,0  
         AGM.dll   AGM 2012/01/18-15:07:40   66.492997   66.492997
         ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  
         aif_core.dll   AIF   3.0   62.490293
         aif_ocl.dll   AIF   3.0   62.490293
         aif_ogl.dll   AIF   3.0   62.490293
         amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000
         ARE.dll   ARE 2012/01/18-15:07:40   66.492997   66.492997
         AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830
         AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830
         Bib.dll   BIB 2012/01/18-15:07:40   66.492997   66.492997
         BIBUtils.dll   BIBUtils 2012/01/18-15:07:40   66.492997   66.492997
         boost_date_time.dll   DVA Product   6.0.0  
         boost_signals.dll   DVA Product   6.0.0  
         boost_system.dll   DVA Product   6.0.0  
         boost_threads.dll   DVA Product   6.0.0  
         cg.dll   NVIDIA Cg Runtime   3.0.00007  
         cgGL.dll   NVIDIA Cg Runtime   3.0.00007  
         CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287
         CoolType.dll   CoolType 2012/01/18-15:07:40   66.492997   66.492997
         data_flow.dll   AIF   3.0   62.490293
         dvaaudiodevice.dll   DVA Product   6.0.0  
         dvacore.dll   DVA Product   6.0.0  
         dvamarshal.dll   DVA Product   6.0.0  
         dvamediatypes.dll   DVA Product   6.0.0  
         dvaplayer.dll   DVA Product   6.0.0  
         dvatransport.dll   DVA Product   6.0.0  
         dvaunittesting.dll   DVA Product   6.0.0  
         dynamiclink.dll   DVA Product   6.0.0  
         ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082
         FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433
         filter_graph.dll   AIF   3.0   62.490293
         hydra_filters.dll   AIF   3.0   62.490293
         icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
         icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
         image_compiler.dll   AIF   3.0   62.490293
         image_flow.dll   AIF   3.0   62.490293
         image_runtime.dll   AIF   3.0   62.490293
         JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923
         libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
         libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  
         LogSession.dll   LogSession   2.1.2.1640  
         mediacoreif.dll   DVA Product   6.0.0  
         MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174
         msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
         msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
         msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
         msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
         msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
         msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
         msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
         msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
         pdfsettings.dll   Adobe PDFSettings   1.04  
         Photoshop.dll   Adobe Photoshop CS6   CS6  
         Plugin.dll   Adobe Photoshop CS6   CS6  
         PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383  
         PSArt.dll   Adobe Photoshop CS6   CS6  
         PSViews.dll   Adobe Photoshop CS6   CS6  
         SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082
         ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082
         tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  
         tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  
         TfFontMgr.dll   FontMgr   9.3.0.113  
         TfKernel.dll   Kernel   9.3.0.113  
         TFKGEOM.dll   Kernel Geom   9.3.0.113  
         TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  
         updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24
         WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112
         wu3d.dll   U3D Writer   9.3.0.113  


      Required plug-ins:

         3D Studio 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
         Accented Edges 13.0
         Adaptive Wide Angle 13.0
         ADM 3.11x01
         Angled Strokes 13.0
         Average 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
         Bas Relief 13.0
         BMP 13.0
         Camera Raw 7.0
         Chalk & Charcoal 13.0
         Charcoal 13.0
         Chrome 13.0
         Cineon 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
         Clouds 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
         Collada 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
         Color Halftone 13.0
         Colored Pencil 13.0
         CompuServe GIF 13.0
         Conté Crayon 13.0
         Craquelure 13.0
         Crop and Straighten Photos 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
         Crop and Straighten Photos Filter 13.0
         Crosshatch 13.0
         Crystallize 13.0
         Cutout 13.0
         Dark Strokes 13.0
         De-Interlace 13.0
         Dicom 13.0
         Difference Clouds 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
         Diffuse Glow 13.0
         Displace 13.0
         Dry Brush 13.0
         Eazel Acquire 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
         Embed Watermark 4.0
         Entropy 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
         Extrude 13.0
         FastCore Routines 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
         Fibers 13.0
         Film Grain 13.0
         Filter Gallery 13.0
         Flash 3D 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
         Fresco 13.0
         Glass 13.0
         Glowing Edges 13.0
         Google Earth 4 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
         Grain 13.0
         Graphic Pen 13.0
         Halftone Pattern 13.0
         HDRMergeUI 13.0
         IFF Format 13.0
         Ink Outlines 13.0
         JPEG 2000 13.0
         Kurtosis 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
         Lens Blur 13.0
         Lens Correction 13.0
         Lens Flare 13.0
         Liquify 13.0
         Matlab Operation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
         Maximum 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
         Mean 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
         Measurement Core 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
         Median 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
         Mezzotint 13.0
         Minimum 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
         MMXCore Routines 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
         Mosaic Tiles 13.0
         Multiprocessor Support 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
         Neon Glow 13.0
         Note Paper 13.0
         NTSC Colors 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
         Ocean Ripple 13.0
         Oil Paint 13.0
         OpenEXR 13.0
         Paint Daubs 13.0
         Palette Knife 13.0
         Patchwork 13.0
         Paths to Illustrator 13.0
         PCX 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
         Photocopy 13.0
         Photoshop 3D Engine 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
         Picture Package Filter 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
         Pinch 13.0
         Pixar 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
         Plaster 13.0
         Plastic Wrap 13.0
         PNG 13.0
         Pointillize 13.0
         Polar Coordinates 13.0
         Portable Bit Map 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
         Poster Edges 13.0
         Radial Blur 13.0
         Radiance 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
         Range 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
         Read Watermark 4.0
         Reticulation 13.0
         Ripple 13.0
         Rough Pastels 13.0
         Save for Web 13.0
         ScriptingSupport 13.0
         Shear 13.0
         Skewness 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
         Smart Blur 13.0
         Smudge Stick 13.0
         Solarize 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
         Spatter 13.0
         Spherize 13.0
         Sponge 13.0
         Sprayed Strokes 13.0
         Stained Glass 13.0
         Stamp 13.0
         Standard Deviation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
         Sumi-e 13.0
         Summation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
         Targa 13.0
         Texturizer 13.0
         Tiles 13.0
         Torn Edges 13.0
         Twirl 13.0
         U3D 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
         Underpainting 13.0
         Vanishing Point 13.0
         Variance 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
         Variations 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
         Water Paper 13.0
         Watercolor 13.0
         Wave 13.0
         Wavefront|OBJ 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
         WIA Support 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
         Wind 13.0
         Wireless Bitmap 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
         ZigZag 13.0

      Optional and third party plug-ins:

         Noise Ninja NO VERSION
      Plug-ins that failed to load: NONE
      Flash:
         Mini Bridge
         Kuler
      Installed TWAIN devices: NONE