27 Replies Latest reply: Apr 6, 2012 12:12 AM by Arokki_ RSS

    Premiere Pro CS5 crash when adjusting audio gain

    sVGA2k Community Member

      Premiere Pro CS5 crash when adjusting audio gain

       

       

      The same on another workstations.

      Have any idea?

        • 1. Re: Premiere Pro CS5 crash when adjusting audio gain
          dradeke Adobe Employee

          Can you describe what's in the system, particularly the audio card that's being used (if not mobo)?  Some more information would be really helpful.

           

          Have you cleared prefs and media cache by chance?


          Dennis

          • 2. Re: Premiere Pro CS5 crash when adjusting audio gain
            sVGA2k Community Member

            HP xw8600 workstation

            2xIntel Xeon X5450 (same bug with 1xIntel Xeon X5450)

            4Gb Ram (same with 3Gb)

            Quadro XF4800 (same with Quadro FX1700)

            M-Audio Audiophile 192  (same with onboard HD Audio)

             

            This happens only with MXF's

            We working with SONY XDCAM HD and XDCAM HD422

             

            Message was edited by: sVGA2k

            • 3. Re: Premiere Pro CS5 crash when adjusting audio gain
              hmcindie Community Member

              I have this same problem with a couple of different .wav files... Bugs galore...

              • 4. Re: Premiere Pro CS5 crash when adjusting audio gain
                JACK_NICHOLSON

                I am also encountering similar errors when editing audio on a fairly new HP Z800 (October 2009)

                My system configuration is;

                HP Z800

                Windows Vista 64 Business with SP2

                Dual Intel Zeon Quad Core @ 2.80GHz (X5560)

                24 Gigs of Ram

                Raid 0 of two 10K drives (System and Applications)

                Raid 5 of three 7500 drives (Video Store)

                Dual Nvidia Quadro FX 4800 in SLI configuration

                 

                Realtek High Definition Audio is built into the HP motherboard I think.

                I am also using a Blackmagic Multibridge Eclipse Breakout Box

                 

                Within Premiere it makes no difference which audio device I select (Realtek or Blackmagic) Premiere will sometimes crash when making audio adjustments.

                 

                Premiere will also sometimes crash when making video edits, happened 5 times yesterday! Had to save after every adjustment.

                 

                We are currently editing AVCHD that has been transcoded to P2 DVCPRO HD file formats along with DVCPRO 50 Tapes. 

                • 5. Re: Premiere Pro CS5 crash when adjusting audio gain
                  sVGA2k Community Member

                  I think I found the bug.

                   

                   

                  When audio chanel map to 4xMONO chanels - audio gain works good. But if I map chanels as 2xSTEREO - premiere crashing.

                  • 6. Re: Premiere Pro CS5 crash when adjusting audio gain
                    dradeke Adobe Employee

                    Can you disable the m-audio drivers and see if the problem remains with your motherboard audio?  Alternately, you could look to see if there are any updated drivers from the m-audio site.

                     

                    Dennis

                    • 7. Re: Premiere Pro CS5 crash when adjusting audio gain
                      dradeke Adobe Employee

                      To troubleshoot and identify the problem, try using Premiere Pro natively (without blackmagic) and see if you can reproduce the problem.  If you can't, then I would say that the issue may lie with blackmagic.  Also, make sure you're using the latest drivers from bmd's website.

                       

                      Best,

                      Dennis

                      • 8. Re: Premiere Pro CS5 crash when adjusting audio gain
                        sVGA2k Community Member

                        I have the lastest drivers for all my hardware.

                        We have same problems on another workstations (see 1st post), and there is no m-audio card inserted, only onboard audio. So this is not an m-audio or drivers version problem.

                        • 9. Re: Premiere Pro CS5 crash when adjusting audio gain
                          Colin Brougham Community Member

                          I am able to replicate this crash here, following your audio channel remapping, with P2 MXFs of both DVCPRO50 and DVCPROHD. With four channels of mono, there is no problem; if the audio is remapped to two stereo channels, Premiere hangs for a moment and then crashes. I'm on 100% different hardware, by the way.

                           

                          Maybe not the answer you wanted to hear, but it's looking like it is not system-specific.

                          • 10. Re: Premiere Pro CS5 crash when adjusting audio gain
                            RDA972 Community Member

                            Same here with 4 channel audio recorded by the Sony PMW-350. As Colin wrote, if the audio is remapped to 2 stereo channels, Premiere crashes immediately and quits ungracefully.

                            • 11. Re: Premiere Pro CS5 crash when adjusting audio gain
                              hmcindie Community Member

                              Yup. Same here. A mono .wav when interpreted as stereo will always crash when trying to change gain.

                              • 12. Re: Premiere Pro CS5 crash when adjusting audio gain
                                sVGA2k Community Member

                                Is Adobe will tell something?

                                • 13. Re: Premiere Pro CS5 crash when adjusting audio gain
                                  dradeke Adobe Employee

                                  All I can tell you is that I watched your videos and tried to reproduce the problem on both Mac and PC systems.  Neither of them crashed in the least.  It worked flawlessly.

                                   

                                  I'm using a MacBook Pro and an HPZ600.  One was using 5.01 and one was using a beta version.  laptop had 4gb of RAM, desktop had 24gb.

                                   

                                  Did you try clearing preferences and cleaning your media cache as I described in my first response?

                                   

                                  Best,

                                  Dennis

                                  • 14. Re: Premiere Pro CS5 crash when adjusting audio gain
                                    SiliconPixel Community Member

                                    Hi Dennis,

                                     

                                    I just had a go and can reproduce the problem straight away too.

                                     

                                    Created a new project then a new XDCAM EX 1080p25 sequence. Imported a short Sony PMW-350 clip. Dragging it straight to the timeline and then setting audio gain is OK (Source channel mapping preferences set to mono).

                                     

                                    However, if I Modify - Audio Channels and then set track format as stereo or mono as stereo and then drag the clip to the timeline and right click - gain, Premiere crashes about 1/2 to 1 second after the audio gain dialogue box appears. Error log below if it's useful.

                                     

                                    Asus Rampage III extreme

                                    Intel i7 980x @ 3.33GHz

                                    24Gb ram

                                    Windows 7 64 bit

                                    Using onboard sound - Realtek HD 6.0.1.6037

                                     

                                    Incidentally, I tried with both the default Windows 7 audio drivers and then the Realtek HD drivers installed (I'd previously forgotten to install the Realtek driver when I built the PC)

                                     

                                     

                                    Log Name:      Application
                                    Source:        Application Error
                                    Date:          12/08/2010 14:28:51
                                    Event ID:      1000
                                    Task Category: (100)
                                    Level:         Error
                                    Keywords:      Classic
                                    User:          N/A
                                    Computer:     
                                    Description:
                                    Faulting application name: Adobe Premiere Pro.exe, version: 5.0.1.0, time stamp: 0x4bf119d2
                                    Faulting module name: MSVCR90.dll, version: 9.0.30729.4926, time stamp: 0x4a1750b0
                                    Exception code: 0xc0000005
                                    Fault offset: 0x000000000001dfcd
                                    Faulting process id: 0x16ec
                                    Faulting application start time: 0x01cb3a21ad8357e4
                                    Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CS5\Adobe Premiere Pro.exe
                                    Faulting module path: C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4926_none_08e1a05ba 83fe554\MSVCR90.dll
                                    Report Id: 8b5dda37-a615-11df-8de4-20cf3011131b
                                    Event Xml:
                                    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
                                      <System>
                                        <Provider Name="Application Error" />
                                        <EventID Qualifiers="0">1000</EventID>
                                        <Level>2</Level>
                                        <Task>100</Task>
                                        <Keywords>0x80000000000000</Keywords>
                                        <TimeCreated SystemTime="2010-08-12T13:28:51.000000000Z" />
                                        <EventRecordID>2401</EventRecordID>
                                        <Channel>Application</Channel>
                                        <Computer></Computer>
                                        <Security />
                                      </System>
                                      <EventData>
                                        <Data>Adobe Premiere Pro.exe</Data>
                                        <Data>5.0.1.0</Data>
                                        <Data>4bf119d2</Data>
                                        <Data>MSVCR90.dll</Data>
                                        <Data>9.0.30729.4926</Data>
                                        <Data>4a1750b0</Data>
                                        <Data>c0000005</Data>
                                        <Data>000000000001dfcd</Data>
                                        <Data>16ec</Data>
                                        <Data>01cb3a21ad8357e4</Data>
                                        <Data>C:\Program Files\Adobe\Adobe Premiere Pro CS5\Adobe Premiere Pro.exe</Data>
                                        <Data>C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4926_none_08e 1a05ba83fe554\MSVCR90.dll</Data>
                                        <Data>8b5dda37-a615-11df-8de4-20cf3011131b</Data>
                                      </EventData>
                                    </Event>

                                    • 15. Re: Premiere Pro CS5 crash when adjusting audio gain
                                      Todd_Kopriva Adobe Employee

                                      Please try updating to Premiere Pro CS5, and let us know whether your problem is fixed.

                                       

                                      See this page for details about the Premiere Pro CS5 (5.0.2) update:

                                      http://bit.ly/djiyh4

                                       

                                      Please report bugs that persist after the update here:

                                      http://www.adobe.com/go/wish

                                      • 16. Re: Premiere Pro CS5 crash when adjusting audio gain
                                        PictureWise

                                        I've applied the update - and though many of the bug fixes are great, I'm still getting audio crashes as described above.  I have an Edirol FA-101 with the latest drivers, though it still crashes with the WDM drivers as well.    Has anyone else has any better luck with this and the 5.02 update?

                                        • 17. Re: Premiere Pro CS5 crash when adjusting audio gain
                                          sVGA2k Community Member

                                          The problem remained

                                          • 18. Re: Premiere Pro CS5 crash when adjusting audio gain
                                            Digitalcanaries

                                            Premiere Pro cs5 cashes instantly on audio gain adjust .

                                            updated to cs5.02

                                            i950

                                            12gb ram

                                            raid 5 + independant read write drives

                                            exteme board

                                             

                                            red camera files in 4k timeline  editing in  4k r3d files in real time

                                            system has been stable for months suddenly now crashes endlessly on audio changes

                                            especially stereo .wav

                                             

                                            have cleared cache

                                            audio drive is default premiere sound

                                             

                                            has been brilliant until now .... eek

                                             

                                            anythoughts

                                             

                                            and now it crashed on first play after a sucessful mono edit

                                             

                                            it just keeps getting better ...

                                             

                                            Tried editing wav files  via right click edit in soundbooth  , and  guess what

                                             

                                            yep Premiere crashes...

                                             

                                            next ?

                                             

                                            and now crashes on export to h264  ...

                                            • 19. Re: Premiere Pro CS5 crash when adjusting audio gain
                                              Kevin-Monahan Adobe Employee

                                              Please install the Adobe Premiere Pro CS5 (5.0.3) update and see if it solves your problem. For links and full info on the update, check the Adobe Premiere Pro Work Area blog post here: http://bit.ly/gRb5ZU

                                              • 20. Re: Premiere Pro CS5 crash when adjusting audio gain
                                                pvpcom20 Community Member

                                                Installed 5.0.3. Update but unfortunately didn't solved the problem. Crash after setting two Mono-Lines as Stereo in an MXF-File with XDCAM-HD 422 Video. I'm using a Blackmagic Intensity, but the crash is happening also on "normal" Sequences, without Blackmagic. Hope there's a fix coming soon, because this is my every-day-work-scenario.

                                                • 21. Re: Premiere Pro CS5 crash when adjusting audio gain
                                                  manolo quiros

                                                  The same thing happens to me. Upgraded to 5.0.3 and the same error. Is it being resolved?

                                                   

                                                   

                                                  Thanks.

                                                  • 22. Re: Premiere Pro CS5 crash when adjusting audio gain
                                                    drbeebo4470

                                                    We too are getting on both our HP z800 systems running CS5. Is there a fix in works?

                                                    • 23. Re: Premiere Pro CS5 crash when adjusting audio gain
                                                      the_wine_snob CommunityMVP

                                                      You will want to document the behavior, and file a Bug Report. That will get this on the Adobe "To Do" List. Adobe takes these very seriously. Adobe employees might not still be following this thread, and if they are, might not be in the Bug Report group.

                                                       

                                                      I urge that each of the three above posters, file one, with full documentaion and all useful info, so that Adobe can replicate the issue in the lab, and then develop a fix for it.

                                                       

                                                      Do not expect to be directly contacted, unless more info is required, but rest assured that Adobe is then working on the issue.

                                                       

                                                      Good luck,

                                                       

                                                      Hunt

                                                      • 24. Re: Premiere Pro CS5 crash when adjusting audio gain
                                                        JACK_NICHOLSON Community Member

                                                        It's been about 8 months since my post and it seems obvious that a solution had not been found. I have tried several configuration changes, updated to 5.02 and now 5.03... and I'm still experiencing several problems related to audio editing. I am going to take Mr. Hunt's advice and submit a robust bug report and

                                                        I urge everyone else to do so as well!!

                                                         

                                                        Here's the kicker... when adjusting audio gain with "keyboard input" I can crash both my Z800 workstation and my M6400 Laptop within 1-3 entries. However, if I use only the "mouse" and adjust it in either the effect controls panel or the timeline I can't get it to crash. The crash is a "Runtime Error! R6025 - pure vital function call" our IT guy has chased this down and it relates to the "UIFramework.dll". By the way he also updated the C++ Runtime Library to the latest version.

                                                         

                                                        Are Mac users having severe issues as well?

                                                        • 25. Re: Premiere Pro CS5 crash when adjusting audio gain
                                                          Admiral Cook Community Member

                                                          Same problem here with 5.0.3. and Mono to Mono as Stereo remapped clip.

                                                           

                                                          Audio Gain crashes Premiere after this.

                                                          • 26. Re: Premiere Pro CS5 crash when adjusting audio gain
                                                            JACK_NICHOLSON Community Member

                                                            So here we are 9 months later... 

                                                             

                                                            Riddle me this Adobe...You want us to purchase a dot release to fix software we purchased a year ago? Fool me once (CS4) shame on you! Fool me twice (CS5) shame on me... I waited patiently for the last year hoping 5.01 then 5.02 then 5.03 would finally fix my troubles. Then the big save all CS5.5... only $399.99.

                                                            It's not like I'm working on a barebones $1000 system. We even have 4 similar systems with our counterparts on the East Coast- They have the same exact problem. What computer you ask...You know, the fancy HP Z800 with the NVIDIA FX4800 card that is part of the recommended Production Premium system specs. Plenty of ram all of the fixins.

                                                             

                                                            I don't know what else to say. oh ya

                                                             

                                                            ADOBE- Save Early - Save Often

                                                            • 27. Re: Premiere Pro CS5 crash when adjusting audio gain
                                                              Arokki_ Community Member

                                                              Yes it would be nice if the people at Adobe would try their best to fix these things. There are professionals like me trying to do their living with these pieces of software.

                                                               

                                                              FinalCutPro now seems a decent option.