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Installation program of adobe flash player on windows 7 - General Installation Error

Explorer ,
Apr 06, 2012 Apr 06, 2012

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I cannot install flash player on a machine (running on windows 7 - 64 bits)

This is the error message that I get when progress bar reaches 50%: General Installation Error

Machine Details :

OS: Windows 7 64 bit

Tried installing the 64 bit version of flash player" install_flash_player_11_plugin_64bit.exe"  - Same problem

Tried uninstalling (based on this: http://forums.adobe.com/message/4041846#4041846) - Can't run uninstaller, not able to start the uninstaller software (It gives a blank error message pop window).

Tried running the exe file as "Run as admin" - Still same problem

Based on this: http://forums.adobe.com/message/4241994

I deleted flash folder from both locations:

C:\Windows\system32\Macromed\Flash\ (DELETED "Flash" folder)

C:\Windows\SysWOW64\ Macromed\Flash\ (DELETED "Flash" folder)

Still same problem

Please advise.

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Adobe Employee ,
Apr 06, 2012 Apr 06, 2012

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Can you post your flashinstall.log file?

Where do I find the Flash Player installation log on Windows?

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Explorer ,
Apr 06, 2012 Apr 06, 2012

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right now i don't have access to the pc...but for now can you suggest any solution ? things that i can try ?

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Adobe Employee ,
Apr 06, 2012 Apr 06, 2012

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It sounds like you've done a clean install, though I'm posting a link just in case you missed anything.  I'm hoping the installer log sheds some light on what is failing.  You might also want to try to create a new, temporary, admin account and try installing from there.

How do I do a clean install of Flash Player?

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Explorer ,
Apr 06, 2012 Apr 06, 2012

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thank but like i mentioned above, i can't even run the uninstaller...Can't run uninstaller, not able to start the uninstaller software (It gives a blank error message pop window). the only way to close the pop up is alt+F4...

what do you think ? have you encountered this kinda question / problem before ?

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Explorer ,
Apr 06, 2012 Apr 06, 2012

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FYI: The strange thing here (in this case) is that...there is only primary user (i have checked in control panel)- the user is the administrator..

but the odd thing is that ,, there is a f drive and when i try to save anything in D drive (which is like partitioned to seperate data from C drive), it says you don't have permission - if you wanna save, save it in your folder user/username (in my documents).

So I am assuming, this problem is related to security / admin priviledges but when i tried installing (along with other stuff), i was logged into the pc with the primary user who is the admin (there is no other user / account on the pc)

does this information help ?

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LEGEND ,
Apr 06, 2012 Apr 06, 2012

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After you run the uninstaller (or attempt to run the uninstaller), is there a FlashInstall.log file in either C:\Windows\System32\Macromed\Flash and/or C:\Windows\Syswow64\Macromed\Flash ?

If so, can you list the contents of these files?

Also, are there any other files in these folders?

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New Here ,
Apr 07, 2012 Apr 07, 2012

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I am having basically the same issue.  Installed Windows 7 recently, tried to install Adobe Flash Player (both 32 and 64), and it would get to about 49% then installation error.  Tried multiple times and ways but nothing worked.

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Explorer ,
Apr 09, 2012 Apr 09, 2012

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Ok So i created a new user account (as an administrator), but still getting the same problem.

So right now the primary account and the new account i just created, both are administrators but still have the same problems while installing flash.

I did the clean install of flash by following the following tutorial : How do I do a clean install of Flash

BUT still have the same problem and the installation stops at 50% and gives me "General Installation Error"

Here is the FlashInstall.log

------------------------

=O====== M/11.2.202.228 2012-04-09+00-25-49.607 ========

0000 00001004 broker

=X====== M/11.2.202.228 2012-04-09+00-25-49.654 ========

=O====== M/11.2.202.228 2012-04-09+00-27-34.322 ========

0000 00001004 broker

=X====== M/11.2.202.228 2012-04-09+00-27-34.428 ========

=O====== M/11.2.202.228 2012-04-09+00-37-09.189 ========

0000 00001004 broker

=X====== M/11.2.202.228 2012-04-09+00-37-09.220 ========

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Adobe Employee ,
Apr 09, 2012 Apr 09, 2012

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Just out of curiosity, could you try running though the steps outlined in this FAQ and then try installing Flash Player again?

How do I fix Windows permission problems with Flash Player?

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LEGEND ,
Apr 09, 2012 Apr 09, 2012

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helloflash123 wrote:

0000 00001004 broker

I have definitely never seen this fatal error message; I hope someone from the installer team gets to have a look at it.

Meanwhile, one last suggestion: can you try to run the MSI installers?

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