30 Replies Latest reply: Dec 3, 2012 10:10 AM by greule RSS

    Adobe Photoshop Touch, Freeze on Startup

    Armand111 Community Member

      Hey,

      I have an iPad 3 with iOS 5.1 and 6 GB free space. I have reboot it many times and install and reinstall the app many times and also have leave the app for more than 2 hours and nothing happen.

      The only thing i see is the logo of Photoshop Touch... not more. Is this a common problem and i hope someone have an idea how to solve this problem.

      I have no apps in background and also try an fresh restore with only one app = PST... nothing.

      Hope someone has an solution

       

      Mfg Armand

        • 1. Re: Adobe Photoshop Touch, Freeze on Startup
          Manish-Sharma Employee Hosts

          Is your Ipad connected to internet...if yes is it possible to switch it off for few seconds and then check.

           

          Also, Do you have any theme installed on your Ipad which may be causing the issue.change to default theme and check.

          • 2. Re: Adobe Photoshop Touch, Freeze on Startup
            Armand111 Community Member

            Ok, i test it without internet connection and no no theme nothing. just a blank iPad with one custom app - PST^^

            • 3. Re: Adobe Photoshop Touch, Freeze on Startup
              Armand111 Community Member

              I have tried it out and still Not working. Still freezing on Start Logo, no menu just the logo

              • 4. Re: Adobe Photoshop Touch, Freeze on Startup
                Manish-Sharma Employee Hosts

                Have you tried a reset ? Press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

                 

                If this doesn't work then the only other thing that comes to mind for me would be a factory reset. You might want to backup your apps through iTunes on your Mac before going through the process to make reinstalling easier. Apple would most likely be able to assist you with the steps if needed. I would also be curious if you had any issue with other apps or programs freezing or running slow on the device.

                • 5. Re: Adobe Photoshop Touch, Freeze on Startup
                  Armand111 Community Member

                  Thx, i will try it.

                  • 6. Re: Adobe Photoshop Touch, Freeze on Startup
                    Armand111 Community Member

                    Ok, i have made a hole reset with iTunes and just installed PST and it still doesnt work =(

                    • 7. Re: Adobe Photoshop Touch, Freeze on Startup
                      Manish-Sharma Employee Hosts

                      Can you please collect the crash log and upload it on "Pastebin.com"

                       

                      To find a log file, please sync your iPhone, iPod or iPad first, then locate the correct log file for the app using the path for your OS below. The log file’s name should start with the app’s name.

                      OS X

                      ~/Library/Logs/CrashReporter/MobileDevice/<your iPhone’s name>/

                      • 8. Re: Adobe Photoshop Touch, Freeze on Startup
                        Armand111 Community Member

                        Already send it to a member who want to help me. Tried all possible solutions to fix it but no one works.

                        • 9. Re: Adobe Photoshop Touch, Freeze on Startup
                          Manish-Sharma Employee Hosts

                          Is it possible for you to share and post the link here.

                          • 10. Re: Adobe Photoshop Touch, Freeze on Startup
                            Armand111 Community Member

                            Sure, gimme a moment

                            • 11. Re: Adobe Photoshop Touch, Freeze on Startup
                              Armand111 Community Member

                              Incident Identifier: ABBCC342-F6E9-4D61-B072-500C6E1FCD53

                              CrashReporter Key:   958d7c1ecdcdbc190de9d8c4573eb04c6d718319

                              Hardware Model:      iPad3,1

                              Process:         PSTouch [4844]

                              Path:            /var/mobile/Applications/E32D67A4-0F6D-4E93-A31A-227B456212DC/PSTouch.app/PSTouch

                              Identifier:      PSTouch

                              Version:         ??? (???)

                              Code Type:       ARM (Native)

                              Parent Process:  launchd [1]

                               

                              Date/Time:       2012-03-28 16:41:36.773 +0200

                              OS Version:      iPhone OS 5.1 (9B176)

                              Report Version:  104

                               

                              Exception Type:  EXC_CRASH (SIGKILL)

                              Exception Codes: 0x00000000, 0x00000000

                              Crashed Thread:  0

                               

                              Thread 0 Crashed:

                              0   dyld                              0x2fe75464 0x2fe5c000 + 103524

                              1   dyld                              0x2fe696e2 0x2fe5c000 + 55010

                              2   dyld                              0x2fe71058 0x2fe5c000 + 86104

                              3   dyld                              0x2fe6a23a 0x2fe5c000 + 57914

                              4   dyld                              0x2fe612f6 0x2fe5c000 + 21238

                              5   dyld                              0x2fe6155e 0x2fe5c000 + 21854

                              6   dyld                              0x2fe61716 0x2fe5c000 + 22294

                              7   dyld                              0x2fe618fe 0x2fe5c000 + 22782

                              8   dyld                              0x2fe61d5e 0x2fe5c000 + 23902

                              9   dyld                              0x2fe62240 0x2fe5c000 + 25152

                              10  dyld                              0x2fe62392 0x2fe5c000 + 25490

                              11  dyld                              0x2fe624c4 0x2fe5c000 + 25796

                              12  dyld                              0x2fe5d676 0x2fe5c000 + 5750

                              13  dyld                              0x2fe66fd6 0x2fe5c000 + 45014

                              14  dyld                              0x2fe67590 0x2fe5c000 + 46480

                              15  dyld                              0x2fe60f80 0x2fe5c000 + 20352

                              16  dyld                              0x2fe62b58 0x2fe5c000 + 27480

                              17  dyld                              0x2fe5d2c8 0x2fe5c000 + 4808

                              18  dyld                              0x2fe5d058 0x2fe5c000 + 4184

                               

                              Thread 0 crashed with ARM Thread State:

                                  r0: 0x01c1a27c    r1: 0x2fe79acf      r2: 0x2fe67d8d      r3: 0x2fdfd36c

                                  r4: 0x2fe83044    r5: 0x00000001      r6: 0x2fe79acf      r7: 0x2fdfc278

                                  r8: 0x2fe79ac8    r9: 0x0000d000     r10: 0x00000000     r11: 0x00000005

                                  ip: 0x000000c5    sp: 0x2fdfc244      lr: 0x2fe696e9      pc: 0x2fe75464

                                cpsr: 0x00000010

                               

                              Binary Images:

                                  0x1000 -  0x19b8fff +PSTouch armv7  <e58534f13f20399ca52d4854966b3457> /var/mobile/Applications/E32D67A4-0F6D-4E93-A31A-227B456212DC/PSTouch.app/PSTouch

                              0x2fe5c000 - 0x2fe7dfff  dyld armv7  <4a817f3e0def30d5ae2032157d889c1d> /usr/lib/dyld

                              0x30885000 - 0x308d6fff  libstdc++.6.dylib armv7  <c352af5a742e3c7a8d4d7e5f6f454793> /usr/lib/libstdc++.6.dylib

                              0x3094c000 - 0x309fafff  EventKitUI armv7  <7566046160d13190bbfec560d1e3af56> /System/Library/Frameworks/EventKitUI.framework/EventKitUI

                              0x30a08000 - 0x30eaafff  UIKit armv7  <d72bcc68e76a3a55a963590cdcffe8cd> /System/Library/Frameworks/UIKit.framework/UIKit

                              0x30f1e000 - 0x30f82fff  MessageUI armv7  <b74d79ea691a35ada276f063b7217a20> /System/Library/Frameworks/MessageUI.framework/MessageUI

                              0x310b1000 - 0x310bdfff  CoreVideo armv7  <364fa32d513f3c11b50970120545f1a8> /System/Library/Frameworks/CoreVideo.framework/CoreVideo

                              0x310be000 - 0x310fcfff  IOKit armv7  <fcda71d29d6136dfbd84c1725f4998e5> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

                              0x311ba000 - 0x31253fff  EventKit armv7  <d67aa1508ee7306b8e2a45c76ffddff0> /System/Library/Frameworks/EventKit.framework/EventKit

                              0x31254000 - 0x312acfff  CoreAudio armv7  <be335e8eb6f93594b028a6ddd503a183> /System/Library/Frameworks/CoreAudio.framework/CoreAudio

                              0x31878000 - 0x3193efff  libobjc.A.dylib armv7  <90014d1bc583366d85622e43097df416> /usr/lib/libobjc.A.dylib

                              0x31943000 - 0x31952fff  OpenGLES armv7  <e80acc691001301e96101bb89d940033> /System/Library/Frameworks/OpenGLES.framework/OpenGLES

                              0x3197d000 - 0x319bcfff  QuickLook armv7  <802b1092542a3017a0380632502610d4> /System/Library/Frameworks/QuickLook.framework/QuickLook

                              0x319ea000 - 0x31ac1fff  CFNetwork armv7  <765a472c824830eea91b8f02d12867e4> /System/Library/Frameworks/CFNetwork.framework/CFNetwork

                              0x31b27000 - 0x31c33fff  GameKit armv7  <71390d3818da3afc97709bf960ae7360> /System/Library/Frameworks/GameKit.framework/GameKit

                              0x31c34000 - 0x31c7dfff  AddressBook armv7  <b17a2962e9043e0385c3c2c652155f2b> /System/Library/Frameworks/AddressBook.framework/AddressBook

                              0x31cc7000 - 0x31d7dfff  AVFoundation armv7  <35cb7a0eb1dc3554a777c1cc11cb0415> /System/Library/Frameworks/AVFoundation.framework/AVFoundation

                              0x321b3000 - 0x321bffff  AssetsLibrary armv7  <cc135b7ce25c3009935f8a76d1ac2ca3> /System/Library/Frameworks/AssetsLibrary.framework/AssetsLibrary

                              0x326fc000 - 0x32714fff  iAd armv7  <9e9184ed0077317a97b879c3df950316> /System/Library/Frameworks/iAd.framework/iAd

                              0x32717000 - 0x328d4fff  ImageIO armv7  <02e3578171fa3b6a969b244275fd2bab> /System/Library/Frameworks/ImageIO.framework/ImageIO

                              0x32967000 - 0x329b8fff  CoreText armv7  <5bfac4ee88d03d5b87a1f105abb7756c> /System/Library/Frameworks/CoreText.framework/CoreText

                              0x32b38000 - 0x32cabfff  MediaPlayer armv7  <63cdf8f9c66d36e7a4e69e2f6cae854f> /System/Library/Frameworks/MediaPlayer.framework/MediaPlayer

                              0x32d4f000 - 0x32dd5fff  CoreMotion armv7  <6a9355d5a8e238b5b8f193605d509e15> /System/Library/Frameworks/CoreMotion.framework/CoreMotion

                              0x32e5f000 - 0x32e78fff  OpenAL armv7  <b038673e21c132ff9d0c4de6502efea5> /System/Library/Frameworks/OpenAL.framework/OpenAL

                              0x32fe8000 - 0x33007fff  libSystem.B.dylib armv7  <0c55744b6f7335eebba4ca2c3d10b43c> /usr/lib/libSystem.B.dylib

                              0x3302c000 - 0x33074fff  CoreMedia armv7  <eb1f503312be3c93b07b2d0d25177000> /System/Library/Frameworks/CoreMedia.framework/CoreMedia

                              0x33075000 - 0x330c1fff  CoreTelephony armv7  <e8eb52ca5fe33c7488a33efd222e7804> /System/Library/Frameworks/CoreTelephony.framework/CoreTelephony

                              0x336bc000 - 0x3373ffff  MapKit armv7  <e39706ac199134a497954e1f1d6d7245> /System/Library/Frameworks/MapKit.framework/MapKit

                              0x337b2000 - 0x33996fff  AudioToolbox armv7  <c91e27850452330ea804db6408840fd2> /System/Library/Frameworks/AudioToolbox.framework/AudioToolbox

                              0x34c54000 - 0x34dd2fff  Foundation armv7  <c40ddb073142315bb4ebb214343d0b7f> /System/Library/Frameworks/Foundation.framework/Foundation

                              0x350d9000 - 0x350e4fff  ExternalAccessory armv7  <432d4e04c00f383f9be0151c6131c920> /System/Library/Frameworks/ExternalAccessory.framework/ExternalAccessory

                              0x3525a000 - 0x35261fff  StoreKit armv7  <1bc0c05f99a8309d90476b42263e3487> /System/Library/Frameworks/StoreKit.framework/StoreKit

                              0x3528f000 - 0x353d4fff  CoreGraphics armv7  <903545b89a7f311d95100ac7d1d44709> /System/Library/Frameworks/CoreGraphics.framework/CoreGraphics

                              0x355b6000 - 0x35604fff  CoreLocation armv7  <44550ebedf23334d85441d9743b74e03> /System/Library/Frameworks/CoreLocation.framework/CoreLocation

                              0x356e2000 - 0x356eefff  libz.1.dylib armv7  <36ce86a3dc8c344596c8c325615f374b> /usr/lib/libz.1.dylib

                              0x359ed000 - 0x35a93fff  AddressBookUI armv7  <da424fecc66e3628ab03378ae80b38fc> /System/Library/Frameworks/AddressBookUI.framework/AddressBookUI

                              0x35e4f000 - 0x35f66fff  CoreFoundation armv7  <6d450fe923d7387f8b01845e0edd713d> /System/Library/Frameworks/CoreFoundation.framework/CoreFoundation

                              0x36129000 - 0x3616dfff  MobileCoreServices armv7  <757226927a873d5492be721908077b48> /System/Library/Frameworks/MobileCoreServices.framework/MobileCoreServices

                              0x36996000 - 0x369cbfff  SystemConfiguration armv7  <4464a4e3bb3f32f7abaa35ebf31fda49> /System/Library/Frameworks/SystemConfiguration.framework/SystemConfiguration

                              0x3715f000 - 0x3715ffff  libgcc_s.1.dylib armv7  <eb82984fa36c329387aa518aa5205f3d> /usr/lib/libgcc_s.1.dylib

                              0x372cd000 - 0x372cdfff  Accelerate armv7  <55b24cf91a8b3532bde6733c96f14c08> /System/Library/Frameworks/Accelerate.framework/Accelerate

                              0x37353000 - 0x37444fff  QuartzCore armv7  <a2afbe6483683d05ad51b106f98776e2> /System/Library/Frameworks/QuartzCore.framework/QuartzCore

                              0x37635000 - 0x3766cfff  Security armv7  <eea56f71fde83c2981f9281dc7823725> /System/Library/Frameworks/Security.framework/Security

                              0x37ae7000 - 0x37c8dfff  CoreData armv7  <b0215b6d4d143859a2b313ecade095ec> /System/Library/Frameworks/CoreData.framework/CoreData

                              • 12. Re: Adobe Photoshop Touch, Freeze on Startup
                                Manish-Sharma Employee Hosts

                                Hi,

                                 

                                I think you have restored your Ipad using the itunes , can you reset your Ipad to the factory defualt settings and after that install just the photoshop touch and check.

                                • 13. Re: Adobe Photoshop Touch, Freeze on Startup
                                  Armand111 Community Member

                                  I will try ist Out later but I think I already did it

                                  • 14. Re: Adobe Photoshop Touch, Freeze on Startup
                                    Armand111 Community Member

                                    I did it and its not working… what about my crashlog? Did it helped?

                                    • 15. Re: Adobe Photoshop Touch, Freeze on Startup
                                      piere49@gmail.com Community Member

                                      Bitte auf Deutsch

                                       

                                      Von meinem iPhone gesendet

                                       

                                      Am 31.03.2012 um 10:21 schrieb Armand111 <forums@adobe.com>:

                                       

                                      Re: Adobe Photoshop Touch, Freeze on Startup

                                      created by Armand111 in Adobe Photoshop Touch - View the full discussion

                                      I did it and its not working… what about my crashlog? Did it helped?

                                       

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                                      • 16. Re: Adobe Photoshop Touch, Freeze on Startup
                                        greule Employee Hosts

                                        Unfortunately the problem is not quite clear from the crashlog.

                                         

                                        Can you do me the favor and try to only sync via iTunes PSTouch to your iPad. Just to exclude if we have a conflict with one of your installed apps.

                                         

                                        Please let me know the result on this.

                                         

                                        Thanks,

                                        Guido

                                        • 17. Re: Adobe Photoshop Touch, Freeze on Startup
                                          Armand111 Community Member

                                          Ok, i have restored the iPad and sync only PS touch to it. Not working =/

                                          • 18. Re: Adobe Photoshop Touch, Freeze on Startup
                                            greule Employee Hosts

                                            Interesting. Can you try to install from app store.

                                            Maybe there went something wrong while first initial

                                            install.

                                             

                                            Thanks

                                            Guido

                                             

                                            Sent from my iPhone

                                            • 19. Re: Adobe Photoshop Touch, Freeze on Startup
                                              Armand111 Community Member

                                              Ok, I did it again... I restored the iPad with iTunes and installed only PS Touch from the AppStore. No backup nothing only this app on a fresh iPad 3 and still not working... I will wait for an update but thx to all for the help :D great community

                                              • 20. Re: Adobe Photoshop Touch, Freeze on Startup
                                                Armand111 Community Member

                                                Hahaha its working now! whats the problem was? ... dunno^^ and what i have did... i visit my apple store and tell the guys there my problem, got a new new ipad and installed it again and it works beautiful

                                                Thx to everyone for the help and everyone who has a problem like me... visit the apple store in your near

                                                • 21. Re: Adobe Photoshop Touch, Freeze on Startup
                                                  David__B Employee Hosts

                                                  Thanks for the update, glad to hear that fixed it

                                                  • 22. Re: Adobe Photoshop Touch, Freeze on Startup
                                                    keepsakephotoAust Community Member

                                                    I have this problem as well, have tried everything with no luck. Is there an actual workaround?

                                                    • 23. Re: Adobe Photoshop Touch, Freeze on Startup
                                                      vtwolfe Community Member

                                                      After the recent update on November 28th, this problem is back. It is unfortunate, because I really need a file stored in the app. Is Adobe working on a update to fix this very same problem? Is it possible to get my file?

                                                      • 24. Re: Adobe Photoshop Touch, Freeze on Startup
                                                        greule Employee Hosts

                                                        Hi. Have you tried to reboot your device? Are you on

                                                        Android or iOS?

                                                        • 25. Re: Adobe Photoshop Touch, Freeze on Startup
                                                          vtwolfe Community Member

                                                          iPad 3 "New iPad" with iOS 6.0.1 and yes I tried both a reboot and a restore with iTunes.

                                                          • 26. Re: Adobe Photoshop Touch, Freeze on Startup
                                                            greule Employee Hosts

                                                            Did you try to re-install via the "App Store"-app on your iPad? Hope that helps. -Guido

                                                            • 27. Re: Adobe Photoshop Touch, Freeze on Startup
                                                              vtwolfe Community Member

                                                              I was afraid to do this and fear loosing my files stored in the App. Please let me know if this might happen?

                                                              • 28. Re: Adobe Photoshop Touch, Freeze on Startup
                                                                greule Employee Hosts

                                                                That might happen, but you can use iExplore (trial version) to backup your PSTouch files upfront http://www.macroplant.com/iexplorer/?utm_expid=15979170-8

                                                                 

                                                                See my attached screenshot where to find the psdx (PS Touch) files. Hope that is helping you.

                                                                 

                                                                cid:BDECD2B6-0F0B-4050-9AB6-6369A826146A

                                                                • 29. Re: Adobe Photoshop Touch, Freeze on Startup
                                                                  vtwolfe Community Member

                                                                  Awsome, I found the files, backed them up and reistalled the app. Everything is working great! Thanks greule!

                                                                  • 30. Re: Adobe Photoshop Touch, Freeze on Startup
                                                                    greule Employee Hosts

                                                                    Great. Glad that it worked for you.