4 Replies Latest reply: Apr 8, 2012 10:33 PM by Pattie F RSS

    I get Exit code 15  issue on CS installation, should I use the CS6 Cleaner Tool?


      Upon startup the CS6 Beta would pop up the error that the sniffer_gpu.exe stopped working, and would not open.  I updated my graphics card drivers suspecting an OpenGL issue, but that didn't solve my problem.


      I then uninstalled CS6 via the control panel, and attempted to reinstall hoping that would fix things, but 2% into the process the installation fails with the following error:  Inconsistency in the installer database - please restart your computer and install again.


      There is a link to an error summary file, which reads:


      Exit Code: 15


      -------------------------------------- Summary --------------------------------------


      - 0 fatal error(s), 0 error(s), 0 warning(s)






      I have restarted and retried the process several times after cleaning the registry with the same results. 


      Does the normal Creative Suite Cleaner work for this release?  I haven't run it to find out as I have CS5.5 installed, and would rather not screw that one up as well.


      Thanks for any help I can get.