So as of this moment I just hate adobe, which is strange, because I've loved their products for years. But trying to upgrade from CS3 to CS 5 this past week pretty nearly cured me of that. I have CS3 extended, which was an upgrade from an earlier product. I'll admit, the first part of the upgrade going badly was my own fault - I couldn't find my DVD case. Still had the box, just couldn't find the case... which turned out to be less than a foot from my keyboard, in the back of a desk drawer. Sigh. But the rest of it - definitely on adobe.
The fact that it tells me my serial number is valid, but can't find the version of CS3 extended on my machine. The fact that the several support people I talked were smugly unhelpful. (Except the last, shivashankar, who was trying) I really think, given the responses I got, that Adobe doesn't need live technical help, because the responses I got were definitely worse than a low-grade AI. All they did was paste in responses from their (extremely unhelpful) script. Honestly, it's a sad day when human beings wouldn't pass a Turing test.
I was excited to upgrade to CS5, but it just annoys me no end that it isn't finding my CS3 extended and that I"ll have to choose between paying more than I should to get CS5 extended or settling for CS5 plain. I mean. $370 is steep, given that it's coming out of my own pocket. I don't really want to pay more or lose the animation functionality I have now in CS3. So I'm just going to give up.
Sad to say, I also have dreamweaver CS4 and I was thinking I'd upgrade both, since I see weirdness sometimes when I use them together. Then I went and looked up the reviews on the upgrade and saw that apparently the CS5 upgrade is craptastic and if I upgrade, the software may keep freezing up on me. Oh joy.
So I'm giving up on upgrading. And if anyone is listening - which I kind of doubt, having spent far too much time interacting with Adobe support, they might want to fix this in general. Because they lost around $600 from me, since I'm giving up on upgrading. Plus, I've got a feeling I'm not alone.