32 Replies Latest reply on Aug 31, 2012 2:48 AM by Peter Hoo

    Workaround for Reader 10.1.2 print crash issue

    Atul Agarwal Adobe Employee

      Dear users,


      Based on the feedback provided to us in relation to the recent Print crash issues on Adobe Reader 10.1.2, we are hereby providing the following two workarounds for the problem faced. Please follow the steps below to get rid of this issue:



      Go to Start menu to Select Devices and Printers to access all Network Printers installed on your machine. Right Click to access Printer Properties. Open the Sharing Tab and give your printer a Share Name. If you wish not to share your printer then you may choose to give it a Share Name and then select “Do not Share” Checkbox. Please make sure that all Network printers have been assigned a Share name otherwise problem will persist. Please find below the screenshot for your reference.


      shared setting.JPG




      The second work around is to turn off the Protected Mode of the Reader and the problem will be resolved right away. However, it is not advised to keep the application in non-protected mode due to security reasons and it is advisable to turn this setting ON once you are done with your printing task. You can access this setting by going to Edit-->Preferences-->General pane and can find “Enable protected mode at start-up” at the bottom of the window. Please re-start the Adobe Reader after you have made changes to this setting.




      Atul Agarwal