17 Replies Latest reply: Apr 12, 2012 12:09 PM by Manish-Sharma RSS

    Indesign CS5.5 crashing when opening files even idml

    kestabrooks

      I've been working with files created by another user. I have exported to idml file then saved as indd. It still is crashing. I've installed the lastest updates and according the crash report http://pastebin.com/5SVUfNsU it's saying something about plugins... unfortunately I have now idea about plugins. I've tried to reset preferences and can't find any folders mentioned from another report (common crash issues)

      It has also crashed when tryin to export either idml or indd files to pdf.

      I'm not an "avid" used of indesign. I'm just learning so I really need some guidance.