4 Replies Latest reply: Apr 10, 2012 10:42 AM by dave_m_k RSS

    What is my license key # ????

    RWMann Jr

      What is my license key #.  I cannot open pdf documents withour it????

        • 1. Re: What is my license key # ????
          dave_m_k Adobe Employee

          Good day,


          It sounds like you've got Adobe Acrobat installed.


          Your license key is a 24-digit number that will be on DVD-case that your Acrobat media arrived in.


          If you purchased your software via ESD (electronic software download), your serial number can be found by logging into the Adobe site with your Adobe ID credentials.


          Let us know if we can be of further help!


          Kind regards,


          • 2. Re: What is my license key # ????
            RWMann Jr Community Member

            Here is all I have on adobe.  If you can get a license key out

            of all this, your a better man than I.





            Dear Richard Mann,

            To reset your password, click this link:




            If you cannot access this link, copy and paste the entire URL into your


            Please note that resetting your password affects all Acrobat.com

            services including Adobe Acrobat.com, Adobe SendNow, Adobe CreatePDF,

            Adobe FormsCentral and Adobe CS Review.


            The Adobe Acrobat.com Services Team


            (c) 2011 Adobe Systems Incorporated. All rights reserved. 345 Park

            Avenue, San Jose, CA 95110 USA


            Renews annually 21.33  a year


            Login: <removed by moderator>

            Password: <removed by moderator>


            *     Order date: March 28, 2012

            *     Order number: AD004940808



            Dear Richard Mann,

            Thank you for joining Adobe CreatePDF <https://createpdf.acrobat.com/> .

            With your free Adobe CreatePDF account you can:


                   Easily convert up to 5 files to Adobe PDF documents online by

            uploading them to the service.

            Configure a printer on your desktop to convert up to 5 files to

            Adobe PDF directly from your desktop.



            Need more PDF conversions?


            Upgrade your Adobe CreatePDF account by subscribing to our premium

            service to get unlimited PDF conversions and the ability to combine

            multiple files into a single PDF. Learn More



            Help and feedback

            Get help from Adobe staff and the Adobe CreatePDF community on the

            Support Center



            Your Opinion Counts

            We are consistently looking for ways to improve customer experience.

            Please take a moment to fill out our optional short survey

            <https://www.adobe.com/go/acom_welcome_survey_en>  so we can make our

            services better. Your responses are anonymous.

                   Related services

            Send files up to 2GB and confirm receipt-fast and secure. Try Adobe

            SendNow <https://sendnow.adobe.com/

                   Create and manage documents and collaborate through web


            Try Adobe Acrobat.com <https://acrobat.com/


            The Adobe CreatePDF Team

            Convert documents to Adobe PDF online using Adobe CreatePDF

            <https://createpdf.acrobat.com/>  (https://createpdf.acrobat.com

            <https://createpdf.acrobat.com/> )

            (c) 2011 Adobe Systems Incorporated. All rights reserved. 345 Park

            Avenue, San Jose, CA 95110 USA

            Rick Mann

            <removed by moderator>

            • 3. Re: What is my license key # ????
              Bill@VT MVP

              Looks like you logged into the Acrobat.com site. You should have logged into Adobe.com which is where you would have purchased the software. Maybe that will help a touch.

              • 4. Re: What is my license key # ????
                dave_m_k Adobe Employee

                Good day Rick,


                Based on your order number, it looks like you have a subscription to our ExportPDF service.  There is no license key/serial number associated with ExportPDF. 

                To use the ExportPDF service, simply visit http://exportpdf.acrobat.com and click 'Sign in' at the top right corner.  Enter your Adobe ID (email address) credentials to log into the service.  As ExportPDF is web-based, you simply utilize the tool through your web browser.  After you're logged in, you should see the ExportPDF interface, with a button saying 'Select PDF file..' to get the process started.


                Please let us know if you have any questions.


                [moving this thread to the ExportPDF forum]


                Kind regards,