4 Replies Latest reply: Apr 10, 2012 11:12 AM by dromedary_press_01

Adobe Photoshop CS5 Freezing on Eyedropper tool, please help!

dromedary_press_01 Apr 9, 2012 6:05 PM

Hello all! I would be so appreciative of any help I can get with this.

I am working on a some graphics that need to be completed very soon, and suddenly photoshop is freezing on the eyedropper tool. I've tried force quitting, which does not work, and then restarting multipe times, but this has not worked either. Every time I reopen my file (which is an 8.5 x 11, 350 ppi,grayscale image), and try to work with the paint bucket tool, the problem persists. I'm not able to click and change the tool, use any options under file/edit/view/etc, go to another layer, click out of the window/close photoshop. I am still able to zoom in and out with keyboard short cuts, but that is about it.

I am working with CS5 on a Mac OS X 10.6.8 , 2.8 GHz Quad-Core Intel Xeon procesor.

Please let me know if there is any more information I can provide to help explain the problem.

Thank you!

1. Re: Adobe Photoshop CS5 Freezing on Eyedropper tool, please help!

station_one Apr 9, 2012 6:15 PM (in response to dromedary_press_01)

First of all, is Photoshop updated to 12.0.4/12.1?

Second, do you see that behavior with any and all files, or just that particular one?

Third, how much available HD space and how much RAM?
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2. Re: Adobe Photoshop CS5 Freezing on Eyedropper tool, please help!

Curt Y Apr 9, 2012 7:06 PM (in response to dromedary_press_01)

Have you tried resetting the eyedropper tool?

Click on dropdown box of tool in upper left hand corner. Then click dropdown box arrow in right corner of the window.

If that does nothing reset the preferences.

Start photoshop and immdeiately hold down the option + command + shift keys. (Windows Alt Ctrl Shift).

You should get a reset window.

It is a little tricky so if you see the splash screen you are too late.
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3. Re: Adobe Photoshop CS5 Freezing on Eyedropper tool, please help!

Noel Carboni Apr 9, 2012 9:00 PM (in response to dromedary_press_01)

Sounds like the color picker dialog is opening off-screen.

Have you used a second monitor on the system that's not available at the moment?

-Noel
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4. Re: Adobe Photoshop CS5 Freezing on Eyedropper tool, please help!

dromedary_press_01 Apr 10, 2012 11:12 AM (in response to Noel Carboni)

Thank you all So Much for your help! I am new to these online forums and feel very appreciate of your quick advice, as tech troubles can be so frustrating and daunting.

Noel, you were totally right! The color picker window was opening on my wacom tablet which was on sleep mode, so I couldn't see that this was happening.

Thanks again
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