15 Replies Latest reply on Aug 15, 2012 8:34 AM by gina3five

Site Editor : can't save changes

Cam Reesor Apr 11, 2012 6:55 AM

When I save edited pages in the Site Editor (incontext editing), I get the message:

"There was a communication error with the server. Your internet connection may not be working or the server might not respond"

The one page site was created and uploaded from Dreamweaver with no problems.

OSX 10.8

Safari 5.2

Thanks for the help,

Cam

1. Re: Site Editor : can't save changes

Brad Lawryk Apr 11, 2012 8:19 AM (in response to Cam Reesor)

Does this happen on all pages or just some? Is it possible that the user profile you are logged in with does not have the permissions set to be able to edit pages within the admin?
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2. Re: Site Editor : can't save changes

Cam Reesor Apr 11, 2012 9:01 AM (in response to Brad Lawryk)

There's only one page in this site. The user profile has the permissions set to edit pages. I'll try another site.
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3. Re: Site Editor : can't save changes

florincarlig.a Apr 11, 2012 12:45 PM (in response to Cam Reesor)

Hi Cam,

We'll need the URL for the site in order to investigate this further. If you don't want to provide it here publicly, please file a technical support case from your partner portal.

Thanks,
Florin Carlig
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4. Re: Site Editor : can't save changes

Cam Reesor Apr 11, 2012 2:28 PM (in response to florincarlig.a)

http://samreesor.businesscatalyst.com

Thanks Florin
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5. Re: Site Editor : can't save changes

mario_gudelj Apr 11, 2012 3:37 PM (in response to Cam Reesor)

Hi Cam,

I was able to replicate that issue in Safari on Mac, but I can't seem to pinpoint the problem. Please submit a case with our support team on this issue and we'll have a good look into it and escalate to the dev team if necessary. You can supply this video http://screencast.com/t/QfE6rJAW with the case, together with the URL, types of browsers you have tested with and any other info that may be useful to us.

Awesome looking site BTW!

Cheers,

Mario
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6. Re: Site Editor : can't save changes

Cam Reesor Apr 11, 2012 3:40 PM (in response to mario_gudelj)

Thanks Mario!
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7. Re: Site Editor : can't save changes

Brad Lawryk Apr 11, 2012 3:55 PM (in response to mario_gudelj)

Dang, that is a very awesome looking site!
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8. Re: Site Editor : can't save changes

Cam Reesor Apr 12, 2012 2:09 PM (in response to Cam Reesor)

For whatever reason, after late yesterday, the Editor has been working fine. I found that it recognizes HTML "Sections" as editable regions which is convenient. It adds divs everywhere to the code where the Sections start.

Thanks for the support!

Cam
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9. Re: Site Editor : can't save changes

Cam Reesor Apr 14, 2012 7:48 PM (in response to Cam Reesor)

Hi:

I'm back... The Site Editor won't save again. Apparently, I have malformed characters on my site.

What's a malformed character? Am I creating them? Make them stop!

Thanks.
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10. Re: Site Editor : can't save changes

mario_gudelj Apr 15, 2012 3:44 PM (in response to Cam Reesor)

Hey Cam,

I'm wondering if it's things like this breaking it:

 July–Sept&ensp;2007–2011 Hewitt & Milne

See "–" and "&ensp;". These are those long dashes MS Word creates. Did you paste stuff from MS Word? See if you can replace these characters with a normal - as that may fix this problem you're having.

Cheers,

Mario
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11. Re: Site Editor : can't save changes

Cam Reesor Apr 15, 2012 7:25 PM (in response to mario_gudelj)

Hi Mario:

Thanks. You're right, I pasted from InDesign.

I took them all out, but still no luck.

Cam
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12. Re: Site Editor : can't save changes

mario_gudelj Apr 15, 2012 7:48 PM (in response to Cam Reesor)

Weird... Please submit a case with support, Cam,and we'll get ICE expert to take a look into it. Please make sure you supply the platform and the browser you are using and also supply a screenshot of the area you are trying to edit. Plus a screenshot of any error messages you may be getting.

Cheers Cam!

-mario
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13. Re: Site Editor : can't save changes

Cam Reesor Apr 18, 2012 4:33 PM (in response to Cam Reesor)

I've removed the offending characters as indicated by the support team, but still no luck saving from the Editor
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14. Re: Site Editor : can't save changes

mario_gudelj Apr 18, 2012 9:02 PM (in response to Cam Reesor)

Did you submit a case with support, Cam? Please make sure you do.
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15. Re: Site Editor : can't save changes

gina3five Aug 15, 2012 8:34 AM (in response to Cam Reesor)

I just experienced this issue as well on a webBasics+ site which only has two pages. I tried making changes to content within a content holder (which was in the page template). I got this error using the latest Firefox & Chrome & IE9 on Windows 7.
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