6 Replies Latest reply: Apr 11, 2012 1:00 PM by RightOar RSS

    Why does RH 9 project get hung up in trial version?

    RightOar Community Member

      Hi all,

       

      I've been using RoboHelp 9 HTML and Internet Explorer 7 with no problems. However, our department is upgrading to IE 8 soon and asked that I test its compatibility with a trial version of RH 9 (on a different machine). When I opened up my existing project in the trial version, I experienced hang ups and had to close out several times due to a "not responding" status. I had similar problems when updating linked Word docs and viewing the primary layout. When I started a "blank" project, the response time was very fast and everything was smoother. I'm not sure if this is related to IE 8 or not. Any thoughts on why it would get hung up on my existing project?

       

      Thanks!