12 Replies Latest reply: Apr 11, 2012 4:23 PM by MW Design RSS

    User cannot create custom size postscript files

    gsimpson2004

      I have a user in Snow Leopard, CS 5.5 who is trying to print custom sized docs as postscript.  She can do this fine in Quark, but when she tried in Indesign it either has "custom" greyed out or it generates a document that is still 8.5 x 11 and is chopped off.

       

      My Mac background is not strong - what should we look at?

       

      She says that she used to have more printers on her list than she has now, and another user is showing more printers in her drop-down selection.  But the printer the other user is using calls itself "Adobe 8", and if having Acrobat installed isn't enough to generate whatever the problem user needs, I'd need to know what to do.

        • 1. Re: User cannot create custom size postscript files
          BobLevine CommunityMVP

          If she can’t export to create PDFs she needs to come here and explain why not.

           

           

           

          Going to postscript is a horribly archaic process is not recommended.

           

           

           

          Bob

          • 2. Re: User cannot create custom size postscript files
            gsimpson2004 Community Member

            I’m sorry, but they say that if you don’t know why it would be necessary to work with Postscript files, we’d prefer to wait for someone who knows more about what they’re talking about to respond.

             

            Personally, I feel you should attempt to be less condescending and rude.  Thanks.

             

             

             

             

            • 3. Re: User cannot create custom size postscript files
              Larry G. Schneider CommunityMVP

              You obviously aren't up on the changes to the Mac software. Check here

               

              http://forums.adobe.com/message/3588193

              • 4. Re: User cannot create custom size postscript files
                P Spier CommunityMVP

                Well let's back up. Distilling Postscript to make a PDF is old technology that is not required with InDesign, which has it's own PDF library that supports interactivity, layered files, and transparency, features of a modern PDF workflow that are not supported by distilling Psostscript. Quark users have always had to distill PDF because the native export function was essentially unusable, and many converts don't realize there are better ways.

                • 5. Re: User cannot create custom size postscript files
                  Daniel Flavin Community Member

                  You'll wait a long time for someone more knowledgable than Bob to say, yes, postscript is a good idea.

                  • 6. Re: User cannot create custom size postscript files
                    Jeffrey_Smith Community Member

                    This article may get you in the right direction.

                    • 7. Re: User cannot create custom size postscript files
                      peter at knowhowpro Community Member

                      gsimpson2004 wrote:

                       

                      I’m sorry, but they say that if you don’t know why it would be necessary to work with Postscript files, we’d prefer to wait for someone who knows more about what they’re talking about to respond.

                       

                      Personally, I feel you should attempt to be less condescending and rude.  Thanks.

                       

                      With all due respect, it would be considerate for whoever "they" are to state why in their situation, they need PostScript files, because there are many possible reasons. Some of them are old methods that have been replaced with newer ones. Some folks retain their old workflow habits because it's sometimes costly to change workflows, even if no new equipment or software needs to be purchased.

                       

                      You and "they" should be aware that this is an unpaid volunteer forum; participants are regular users like yourself and "they," not Adobe paid tech-support folks. Also, the folks here are daily users and trainers, and this forum has the greatest concentration of accurate practical InDesign knowledge and advice anywhere.

                       

                      The issue is not an InDesign problem, it's a change in recent Mac OS X releases.

                       

                      Search Google for terms like "create postscript file on mac os x from InDesign" without quotes for useful discussions from Adobe forums as well as from non-Adobe sources.

                       

                      HTH

                       

                       

                      Regards,

                       

                       

                      Peter

                      _______________________

                      Peter Gold

                      KnowHow ProServices

                      • 8. Re: User cannot create custom size postscript files
                        BobLevine CommunityMVP

                        You’re most welcome.

                         

                         

                         

                        Bob

                        • 9. Re: User cannot create custom size postscript files
                          Jeffrey_Smith Community Member

                          it would be considerate for whoever "they" are to state why in their situation, they need PostScript files

                          You are kidding, right? The OP does not have to justify their workflow in order to ask a question on this forum... and then be berated by the lynch mob.

                          • 10. Re: User cannot create custom size postscript files
                            gsimpson2004 Community Member

                            I don't have a problem with someone saying "Actually, what your user might not be aware of is that InDesign doesn't currently require Postscript files in order to generate PDFs."  Instead of referring to her workflow as "horribly archaic".  Let's show some respect.

                             

                            I am the IT Admin here, and they are counting on me to gather information so that they can be working on other things while the problem gets solved.  They don't have time to participate in the forums so I am trying to assist them in getting a solution to the problem.  I forwarded the request for an explanation of why she was using Postscript and quite frankly she was so insulted by the way the question was asked she chose not to answer it.

                             

                            Thankfully some other people have made more polite and respectful suggestions.

                             

                            What I'm personally confused on is how this could be an OS issue and not an Indesign issue if Quark is still working fine?  Did the OS change in a way that would change how you do things in Indesign but not change how you do them in Quark?

                            • 11. Re: User cannot create custom size postscript files
                              gsimpson2004 Community Member

                              For what it's worth, I have gotten the information that the reason they generate Postscript files is that the final output PDF needs to be a set of separations that will be converted to printing plates.  The artists are unaware of any way to create the separations when exporting directly to PDF.

                               

                              We will attempt something similar to this:  http://indesignsecrets.com/creating-postscript-files-in-snow-leopard-for-older-print-workf lows.php

                              • 12. Re: User cannot create custom size postscript files
                                MW Design CommunityMVP

                                In general, most responders here (myself included) provide composite PDFs to our respective service bureaus and they separate the PDFs. That is what is meant by a "modern workflow."

                                 

                                However, I do work with a couple printers here in the US that run on a budget and need the separated files to burn. I use these guys for cost-effective two and three color work (which is great work). I have a 25 year relationship to both these printers and am not about to switch to another company just because they cannot / will not update their equipment and their workflow.

                                 

                                Other apps I use seem to be able to do seperated PDFs just fine from the PDF outlut dialogs. It would be nice to do so in ID, but at least in Windows the "old workflow" method is (still) intact.

                                 

                                Take care, Mike