Tahoe Thom wrote:
we are very advanced users
The 'support' technicians don't know anything
I'm sorry to hear of your plight. The phrase "it's lonely at the top" comes to mind.
Sadly, your best bet is to get on the specific forum here that corresponds to the product you're having problems with. There's a very good chance the problem you're having will be seen by (and possibly even responded to) by an an engineer.