12 Replies Latest reply: Apr 11, 2012 4:23 PM by MW Design RSS

    User cannot create custom size postscript files

    gsimpson2004 Community Member

      I have a user in Snow Leopard, CS 5.5 who is trying to print custom sized docs as postscript.  She can do this fine in Quark, but when she tried in Indesign it either has "custom" greyed out or it generates a document that is still 8.5 x 11 and is chopped off.

       

      My Mac background is not strong - what should we look at?

       

      She says that she used to have more printers on her list than she has now, and another user is showing more printers in her drop-down selection.  But the printer the other user is using calls itself "Adobe 8", and if having Acrobat installed isn't enough to generate whatever the problem user needs, I'd need to know what to do.