And what do you expect us fellow user to do? (This is a user to user forum).
You may get better answers (than from Adobe Support) in the specific product forums. Some of the forums have active Adobe staff (developers, engineers) participating, although recently I have also seen Indian staff throwing in canned answers.
Tahoe Thom wrote:
we are very advanced users
The 'support' technicians don't know anything
I'm sorry to hear of your plight. The phrase "it's lonely at the top" comes to mind.
Sadly, your best bet is to get on the specific forum here that corresponds to the product you're having problems with. There's a very good chance the problem you're having will be seen by (and possibly even responded to) by an an engineer.
I understand your dissatisfaction with the support, but the people answering the phones are not to blame if they haven't been trained to support customers adequately. It's unfair to call them "morons".