Are you on a corporate network and storing your Captivate project files on a LAN drive somewhere instead of on your local PC C drive?
Is your IT environment set up so that your My Documents folder is actually housed on a server instead of on your local PC drive?
Can you please upload a screenshot of your Preferences > General Settings so that I can see where your default locations are set to?
Thanks for your swift response.
Here the screen shot you requested (I think).
Hope this is the issue because frankly I am on the verge of cracking.
Look forward to your response.
Malcolm, I cannot see any graphic image in your last post. Did you use the small camera icon on the post toolbar to insert the graphic?
OK. That's what I thought.
Your screenshot indicates that your IT department has hijacked your My Documents folder and placed it on a network drive. My guess is that your Captivate project files are also located inside your My Documents folder on this network drive, correct?
This might be a great strategy from their point of view because it means employee files that would normally be scattered across hundreds or thousands of PCs, can all be backed up very easily just by backing up one server. However, this same strategy can be a disaster when it comes to Adobe Captivate because Cp needs all of the working files and folders to be situated on your own PC hard drive.
I'm hoping that they haven't locked you out of the ability to create folders on your own C drive otherwise you won't be able to do as I'm going to instruct you next.
First things you need to do to resolve your current issues are:
- Open Windows Explorer and create a folder somewhere on your PC hard drive that you can use for Captivate Projects. Maybe we'll call this My Captivate Projects.
- Inside this folder, create three more folders. You can call them what you like but for now we'll call them Project Files (for storing your Captivate project files), Published Files (for publishing project output), and Project Cache (for the cached versions of your projects).
- Open the Preferences > Global: General Settings screen.
- Tick the box near the top for Generate Project Backup. This is a safety precaution that all Captivate developers should have turned on.
- In the Publish At field, click the Browse button and navigate to select the Published Files folder.
- In the Project Cache field, click Browse and select your Project Cache folder.
- Copy all Captivate project files (.cptx) and Captivate template files (.cptl) that you need to use or work on to the Project Files folder you just created. I usually have sub folders in my projects folder for each of the different courses I work on, and folders below that for each module in those courses, but that's just because I like to be well organised.
- Now, in Captivate, use File > Open to navigate to one of the project files you've been having issues with and open it. (Don't try to open it from the Recent Files list or the splash screen because the links there will still be pointing back to where they were when you last opened them, which in your case is on the network. From now on, even if you copy your project files back up to the network at the end of the work day, you should ONLY work on CPTX files that are stored on your hard drive in this new Projects folder you created.
- Make some small edit to this project file, then save and close it. It should save and close down a lot quicker than you've been experiencing lately.
- One last thing: You'll need to set up your new My Captivate Projects folder as a trusted location in Flash Global Security (Google about how to do that) so that when you publish and test projects you won't experience issues with Flash-based functionality not working properly.
Try this and let me know if things improve. This won't fix your audi recording issues. But we'll deal with that once we know you can open and save Captivate files properly.
Got the save down from who knows how many minutes to 30 seconds. Provided IT don’t take over my new Captivate folders through some automated process when I shut my computer down I’ll consider that one solved!
I’ll do the flash think tomorrow, I’m to addled to start Googling.
Anyway thanks for that, I appreciate how quickly you replied to me.
OK. That's more like it.
We still have a few more issues to close out from your initial list, but I think the ability to work at all on your files without risking crashes or corruption was the most important.
Unfortunately, it's issues like this that cause people to criticise Captivate, when in fact they're setup is the main cause of the problem. You at least asked the question as to whether your issue was due to setup, rather than ranting about the software being junk like some other users have done. I commend you for that.
By the way, a couple more things I forgot to tell you to:
- Make sure you don't initially have any Captivate projects open when you set these Default Locations. You want these to be Global settings, not just for any particular Cp project file.
- Also check the Working Folder field at Project Preferences: Recording: Full Motion Recording. Make sure this also points to a local hard drive folder. It only gets used when recording FMV captures, but you really don't want Captivate to start crashing again then do you?
Just as wee addendum I think I may have partially cracked the microphone/audio issue. In some slides the Audio Settings> Audio Imput Device is set to use the integrated mic in the lap top in others it is set to use the various other devices I have used. Possibly my audio issue stems from trying out so many different sound recording devices on one project.
Just turned on the back up. Thanks for the tip.