12 Replies Latest reply: Mar 23, 2015 3:41 PM by isakten RSS

    Create a new digital ID - passwords do not match

    Bluefix Community Member

      When creating a new digital ID in Adobe Acrobat X on Windows 7 computer, after entering the new filename where the ID is to be stored and password, I get a message box: "Passwords do not match".

       

      I have gathered the following information about creating digital IDs in Acrobat:

       

      Acrobat help which says: "Type a password for the digital ID file. For each keystroke, the password strength meter evaluates your password and indicates the password strength using color patterns. Reconfirm your password."

       

      A forum post which says: "6. Now enter the password in two places as instructed. "

       

      I also watched a video how the person was inserting the password when creating a new digital ID, she had two text boxes to enter it. Screenshot from the video is here:

      sign.JPG

      But when I try to do the same, I only have one field to enter the password. Here is a screenshot from my computer after clicking "Finish":

       

      sign3.JPG

       

      Does anybody know how to make the second password field appear, so I can confirm it and get rid of the "Passwords do not match" message and finally create the digital ID?