I just had the same problem, I'm using Acrobat X Pro. I found this post and how the form is supposed to look so when I had typed in my password in the "Password:" box, I pressed Tab and the cursor dissapeared, I then re-typed my password assuming that it had gone to the "Confirm Password:" box that is not visible and then pressed Finish. This worked for me and I was able to create a digital ID. Might work for you too. Good luck.
Can you please provide the following information so that the reason for such issue can be figured out:
1. Version of Acrobat?
2. OS: which service pack and 32bit/64bit
3. Screen resolution of display information. For it go to run -> type "dxdiag". Please share the scrrenshots of 'Display', 'System' tab.
Thanks in advance.
1. Version 10.1.3
Hope this helps,
In my case it is 10.1.2
I have Win 7 Premium x64 SP1
Screen DPI 120 DPI (the setting in Win 7 is 125% of "normal" font size which is 96 DPI)
By the way, after changing DPI to normal (96) both password fields are visible. So there is problem with compatibility with Windows accessibility settings.
Thanks for the information. We are looking into the issue from our end.
I had the same problem.
Apparently the second box exists but not visible due to broken dialog layout!
I could do the same trick:
- enter first password in the visible box,
- then click TAB key,
- enter password again (into some obscured box),
- then click Finish.
This is a bug, because of the programmer use abosulte layout for the dialog.
And the dialog only can work correctly with the default DPI settings of windows display.
Try goto windows control panel => Adjust Screen Resloution => Make text and other items larger or smaller => smaller (100% default)
Then logoff windows and logon, do all again, you can see the second password input box.
Acrobat X Pro
This bug still hasn't been fixed (I've just noticed the date on previous posts -- March 2012!
Come on, Adobe devs and project managers, extricate a digit and move this user story to the top of the product backlog!
As a user, I'd like to be able to see the second password field when creating a new digital ID, just like Annamarie Lukes does at 3 mins 20 in the digital ID tutorial video on the Adobe website: How to Digitally Sign a Document with Adobe Reader | Acrobat X | Adobe TV).
PS: Adobe Acrobat X Pro (v.10.1.1) with Windows 7 Home Premium SP1.
If it will be fixed, surely it won't be fixed in version 10 now version is 11 is out. Can anyone confirm if it is fixed in 11?
I saw posts on this forum that this problem has been fixed in some recent Acrobat/Reader X and XI versions. Try the latest one (10.1.13/11.0.10).
Just had the same problem using Acrobat X Pro (10.1.16) on A 64-bit Windows 7 Pro installation. Thanks for posting the solution. I tabbed and re-entered my password and it worked great!