5 Replies Latest reply on Apr 17, 2012 6:37 AM by urdnot_wrex

Indesign CS4, CS5.1, CS5.5 all crash when saving files

urdnot_wrex Apr 11, 2012 12:59 PM

Hi,

One of our users is experiencing a crash when trying to save files in InDesign. He has OS X 10.7. This occurs in the CS4, 5.1, and 5.5 versions - all three versions he has installed on his computer. We ran font finagler which has resolved issues for us before but it did not resolve the issue. We also reset the preferences in each version using the keyboard shortcut. It did not work either.

I uploaded a crash log from CS5.5 to pastebin:

http://pastebin.com/9MLThyPw

Any help would be greatly appreciated.

1. Re: Indesign CS4, CS5.1, CS5.5 all crash when saving files

Manish-Sharma Apr 12, 2012 3:56 AM (in response to urdnot_wrex)

Where are you saving this fileon desktop or on a network server.

Have you checked saving the file from the new user account.

Do you have any font management software ?
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2. Re: Indesign CS4, CS5.1, CS5.5 all crash when saving files

urdnot_wrex Apr 12, 2012 5:05 AM (in response to Manish-Sharma)

The files that are being edited are on the desktop, but Indesign crashes before a location can be selected.

I have not tried saving from another account yet, I will give that a try.

Yes, we use Suitcase Fusion 3.
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3. Re: Indesign CS4, CS5.1, CS5.5 all crash when saving files

Peter Spier Apr 14, 2012 5:02 AM (in response to urdnot_wrex)

Make sure you have the latest patch for Suitcase. If that doesn't work, remove the autoactivation plugin.
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4. Re: Indesign CS4, CS5.1, CS5.5 all crash when saving files

John Hawkinson Apr 14, 2012 1:01 PM (in response to urdnot_wrex)

Looking at your crash report, Suitcase does not appear to be implicated.
Instead, your crash is in this odd plugin:

com.adobe.InDesign.Telescope.sdk

Which appears to be in:

0x17274000 - 0x17292ff3 +com.adobe.InDesign.Telescope.sdk (7.1.2 - ???) <97F7B6BF-280E-4A72-4820-09258E50379F> /Applications/Adobe InDesign CS5.5/*/Telescope.sdk

I guess this is the North Plains TeleScope DAM system? Shame on them! They're not allowed to name their plugin "com.adobe.anything" if they're not Adobe!
Anyhow, try removing the plugin. Assuming that fixes it, contact them.
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5. Re: Indesign CS4, CS5.1, CS5.5 all crash when saving files

urdnot_wrex Apr 17, 2012 6:37 AM (in response to John Hawkinson)

John,

Removing the Telescope plugin resolved the issue (at least for now, InDesign will be "under observation" for a little while with this user). The user does not recall installing the plugin and we don't use it in our environment so I'm not sure how it got there - I assume it piggybacked off of some other application.

Thank you so much for your help with this, and thanks to everyone else who took the time to read and reply.
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