1 Reply Latest reply: Apr 12, 2012 7:09 AM by Bill@VT RSS

    Acrobat 8.1 Program stopped working properly due to a problem

    mivdpols Community Member
      When I open a pdf file with Adobe Acrobat Professional 8.1 on my Windows 7 computer I get the message "Program stopped working properly due to a problem, close the program."
      The logbook shows the following message:

      Name of application with error: Acrobat.exe, version 8.1.0.137, time stamp: 0x46444c82
      Name of error module: BIB.dll, version 1.2.1.1, time stamp: 0x46444bab
      Exception Code: 0xc0000005
      Fault offset: 0x0000c3e7
      Process id error: 0xcd0
      Start time of application with error: 0x01cd188059e42889
      Path to application with error: C: \ Program Files \ Adobe \ Acrobat 8.0 \ Acrobat \ Acrobat.exe
      Path module with error: C: \ Program Files \ Adobe \ Acrobat 8.0 \ Acrobat \ BIB.dll
      Report ID: 9879fa8c-8473-11e1-bb49-001cc46e64bb

      Does anyone know how to solve this problem?