16 Replies Latest reply: Apr 26, 2012 3:19 PM by chris.campbell RSS

    Version 11.2.202.228 crashing

    KevinMCCA

      I recently installed the latest version on my laptop running Windows 7 64bit. Since then flash crashes in all browsers I have tried (Chrome, Firefox, Safari, and IE). I disabled the built in flash in Chrome and it still crashes. I uninstalled the new version of flash player and reinstalled a previous version and everything works fine. Has anyone else had this problem or have any suggestions to resolve it? Thanks in advance for any advice.

        • 1. Re: Version 11.2.202.228 crashing
          KevinMCCA Community Member

          The error msg I get with the new version in Chrome is this:

           

          Error Msg.jpg

          • 2. Re: Version 11.2.202.228 crashing
            pwillener ACP/MVPs

            What is your display adapter, driver version & date?

            • 3. Re: Version 11.2.202.228 crashing
              KevinMCCA Community Member

              Please see my driver information below. I checked the Intel website and this is the most current.

               

              Driver.jpg

              • 4. Re: Version 11.2.202.228 crashing
                pwillener ACP/MVPs

                You are right: this is the latest driver version.  Interestingly, my Intel HD Graphics driver on Windows 7 is 8.15.10.2653 (installed by the last Windows Update).

                 

                Can you go and check if there are any optional updates waiting on your system's Windows Update?

                 

                Alternatively, can you try to disable Hardware Acceleration (http://forums.adobe.com/thread/891337)?

                • 5. Re: Version 11.2.202.228 crashing
                  chris.campbell Adobe Employee

                  In addition to Pat's suggestions, would you be willing to gather your system information and open a new bug report at bugbase.adobe.com?  Please take a look at the following FAQ which details what additional information we'll need.  In addition, type "about:flash" in the Chrome address bar and save that page and add it to the bug.  Once the bug has been opened, please post back here with the bug URL.

                   

                  How do I troubleshoot and report problems with Flash Player Video?

                   

                  Thanks,
                  Chris

                  • 6. Re: Version 11.2.202.228 crashing
                    KevinMCCA Community Member

                    Hi Pat,

                     

                    You're correct with the Windows Update, when I just tried that it tried to load an older version, no other updates were available. I disabiled Hardware Acceleration. still crashing. :/

                    • 7. Re: Version 11.2.202.228 crashing
                      KevinMCCA Community Member

                      Hi Chris,

                       

                      The Bug report number is 3156929. I hope I got all the info you needed in there. Thanks to both you and Pat for your help.

                       

                      https://bugbase.adobe.com/index.cfm?event=bug&id=3156929

                      • 8. Re: Version 11.2.202.228 crashing
                        1nchy

                        I to am having this very same issue and if anything it is definately worsening. withing the last hour the flash has crashed an incredible 7 times.

                        • 9. Re: Version 11.2.202.228 crashing
                          chris.campbell Adobe Employee

                          1nchy,

                          Could you do an "about:flash" in Chrome's address bar and paste the contents in a reply?

                           

                          Thanks,

                          Chris

                          • 10. Re: Version 11.2.202.228 crashing
                            1nchy Community Member

                            About Flash

                             

                             

                            Google Chrome18.0.1025.152 (m)
                            OSWindows 7 SP1 64 bit
                            Flash plugin11,2,202,229 C:\Users\Nicola\AppData\Local\Google\Chrome\Application\18.0.1025.152\gcswf32.dll
                            Flash plugin11,1,102,62 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll (not used)
                            --- Crash data ---
                            Crash ReportingEnable crash reporting to see crash IDs
                            For more detailshttps://support.google.com/chrome/?p=ui_usagestat
                            --- GPU information ---
                            Graphics cardNVIDIA GeForce GT 220
                            Driver display namenvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
                            Driver name (strong)oem106.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section005:8.17.12.7533:pci\ven_10de&dev_0a20
                            --- GPU driver, more information ---
                            Vendor Id0x10de
                            Device Id0x0a20
                            Driver vendor
                            Driver version8.17.12.7533
                            Driver date5-20-2011
                            Pixel shader version3.0
                            Vertex shader version3.0
                            GL version
                            GL_VENDOR
                            GL_RENDERER
                            GL_VERSION
                            GL_EXTENSIONS
                            • 11. Re: Version 11.2.202.228 crashing
                              chris.campbell Adobe Employee

                              Thanks,

                              Could you enable crash reporting for Chrome, then after the next crash do another "about:flash" and post the log again?

                               

                              In addition, it looks like your NVidia video driver might be out of date.  I'd suggest updating to the latest version which you can find here:

                               

                              http://www.geforce.com/drivers/results/42438

                              • 12. Re: Version 11.2.202.228 crashing
                                1nchy Community Member

                                okay done all that

                                and then

                                 

                                About Flash

                                 

                                 

                                Google Chrome18.0.1025.152 (m)
                                OSWindows 7 SP1 64 bit
                                Flash plugin11,2,202,229 C:\Users\Nicola\AppData\Local\Google\Chrome\Application\18.0.1025.152\gcswf32.dll
                                Flash plugin11,1,102,62 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll (not used)
                                --- Crash data ---
                                crash idd24d9037dd786e45 Thursday, 29 December 2011 22:56:54
                                crash idaaf2be8f552ac95c Thursday, 29 December 2011 12:10:53
                                crash idec4dbc7f1ae1d1bb Thursday, 29 December 2011 00:59:07
                                crash id17bc56ebbed40124 Wednesday, 28 December 2011 12:55:31
                                crash ide46df5a195622a50 Wednesday, 28 December 2011 12:47:39
                                crash id9d83c369f79f87c6 Wednesday, 28 December 2011 12:18:48
                                crash idb1c7ed8680b509ae Wednesday, 28 December 2011 12:04:57
                                crash idaa1d6a3032499e80 Wednesday, 28 December 2011 11:46:40
                                crash id9a9bda3a13ad0fbe Tuesday, 27 December 2011 04:31:52
                                crash idd19d9d73ad03b8c0 Tuesday, 27 December 2011 04:03:05
                                --- GPU information ---
                                Graphics cardNVIDIA GeForce GT 220
                                Driver display namenvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
                                Driver name (strong)oem110.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section005:8.17.12.9610:pci\ven_10de&dev_0a20
                                --- GPU driver, more information ---
                                Vendor Id0x10de
                                Device Id0x0a20
                                Driver vendor
                                Driver version8.17.12.7533
                                Driver date5-20-2011
                                Pixel shader version3.0
                                Vertex shader version3.0
                                GL version
                                • 13. Re: Version 11.2.202.228 crashing
                                  1nchy Community Member

                                  ok i have no idea why the report thinks its christmes?? crazy. anyway restarted pc and waited for it to crash again which it just did .

                                   

                                   

                                  About Flash

                                   

                                   

                                  Google Chrome18.0.1025.152 (m)
                                  OSWindows 7 SP1 64 bit
                                  Flash plugin11,2,202,229 C:\Users\Nicola\AppData\Local\Google\Chrome\Application\18.0.1025.152\gcswf32.dll
                                  Flash plugin11,1,102,62 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll (not used)
                                  --- Crash data ---
                                  crash id92d62f4f39f5ff5b Saturday, 14 April 2012 04:06:55
                                  crash idd24d9037dd786e45 Thursday, 29 December 2011 22:56:54
                                  crash idaaf2be8f552ac95c Thursday, 29 December 2011 12:10:53
                                  crash idec4dbc7f1ae1d1bb Thursday, 29 December 2011 00:59:07
                                  crash id17bc56ebbed40124 Wednesday, 28 December 2011 12:55:31
                                  crash ide46df5a195622a50 Wednesday, 28 December 2011 12:47:39
                                  crash id9d83c369f79f87c6 Wednesday, 28 December 2011 12:18:48
                                  crash idb1c7ed8680b509ae Wednesday, 28 December 2011 12:04:57
                                  crash idaa1d6a3032499e80 Wednesday, 28 December 2011 11:46:40
                                  crash id9a9bda3a13ad0fbe Tuesday, 27 December 2011 04:31:52
                                  --- GPU information ---
                                  Graphics cardNVIDIA GeForce GT 220
                                  Driver display namenvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
                                  Driver name (strong)oem110.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section005:8.17.12.9610:pci\ven_10de&dev_0a20
                                  --- GPU driver, more information ---
                                  Vendor Id0x10de
                                  Device Id0x0a20
                                  Driver vendor
                                  Driver version8.17.12.9610
                                  Driver date2-29-2012
                                  Pixel shader version3.0
                                  Vertex shader version3.0
                                  GL version

                                   

                                  Message was edited by: 1nchy and it crashed again   crash id     c9baac94943702e7 Saturday, 14 April 2012 04:30:55

                                   

                                  Message was edited by: 1nchy working much better now has only crashed a handful of times today      Crash data -   crash id  1e3a0c1d59b746b6 Sunday,15 April 2012 03:57:38  / crash id e3dd21d78700c7a5 Sunday,15 April 2012 02:26:12  / crash id 5a52a72e1300cbba Saturday,14 April 2012 07:00:26 / crash id  5ad1210836855e63  Saturday,14 April 2012 05:57:56 / crash id  e47317a643ad868b Saturday,14 April 2012 05:50:32 

                                   

                                  Message was edited by: 1nchy

                                  • 14. Re: Version 11.2.202.228 crashing
                                    chris.campbell Adobe Employee

                                    1nchy,

                                    Could you open a new bug report at bugbase.adobe.com and include the steps you take, your dxdiag report, and reference the Chrome crash ID:

                                     

                                    crash id

                                    92d62f4f39f5ff5b Saturday, 14 April 2012 04:06:55

                                     

                                    Thanks,

                                    Chris

                                    • 16. Re: Version 11.2.202.228 crashing
                                      chris.campbell Adobe Employee

                                      Thank you.