4 Replies Latest reply: Apr 12, 2012 7:49 PM by GarySki RSS

    Graphics Acceleration Issues

    GarySki

      Before opening an image in CS6 beta the 'Use Graphics Accelerator' is enabled; after opening an image, it is not and then an error is generated 'This feature requires graphics procesor acceleration . ..' when attempting to use a filter/feature which requires HW acceleration. I have a supported graphics card, Radeon 6870, Windows7 64 bit, 8GB Ram. I've tried all 3 Advanced Settings. Anyone else?

        • 1. Re: Graphics Acceleration Issues
          Pete.Green Adobe Employee

          Make sure your vdieo driver is up to date.

           

          If it might be, try a reinstall of the latest driver from the ATI website, and perform a clean install if it gives you the option.

           

          If you do that, and still you have trouble, please paste your System Info from Help > System Info to the forums here!

          Thanks

          Pete

          • 2. Re: Graphics Acceleration Issues
            GarySki Community Member

            I've kept my Video Drivers up to date — Current version from AMD 12.3, and have no issues from other software, including games and CS5 which detects, displays properly my Graphics Card and allows for acceleration either with or without an image loaded into PS. Here is system info:

            Adobe Photoshop Version: 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00) x64
            Operating System: Windows 7 64-bit
            Version: 6.1 Service Pack 1
            System architecture: Intel CPU Family:6, Model:15, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3
            Physical processor count: 4
            Processor speed: 2394 MHz
            Built-in memory: 8062 MB
            Free memory: 5967 MB
            Memory available to Photoshop: 7144 MB
            Memory used by Photoshop: 70 %
            Image tile size: 128K
            Image cache levels: 4
            OpenGL Drawing: Enabled.
            OpenGL Drawing Mode: Advanced
            OpenGL Allow Normal Mode: True.
            OpenGL Allow Advanced Mode: True.
            OpenGL Allow Old GPUs: Not Detected.
            Video Card: Unknown Video Card Name.
            Driver Version: Unknown Video Driver Version.
            Video Card Driver: Unknown Video Card Driver.
            Video Mode: Unknown Video Mode.
            Video Card Caption: Unknown Video Card.
            Video Card Memory: Unknown. MB
            Serial number: Tryout Version
            Application folder: H:\Program Files\Adobe Photoshop CS6 (64 Bit)\
            Temporary file path: C:\Users\GaryWin7\AppData\Local\Temp\
            Photoshop scratch has async I/O enabled
            Scratch volume(s):
              C:\, 698.6G, 228.8G free
              E:\, 698.6G, 155.3G free
              D:\, 465.8G, 446.0G free
              H:\, 456.0G, 381.9G free
            Required Plug-ins folder: H:\Program Files\Adobe Photoshop CS6 (64 Bit)\Required\
            Primary Plug-ins folder: H:\Program Files\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
            Additional Plug-ins folder: not set

            Installed components:
               A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  
               ACE.dll   ACE 2012/01/18-15:07:40   66.492997   66.492997
               adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012
               AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  
               AdobeOwl.dll   Adobe Owl 2012/02/09-16:00:02   4.0.93   66.496052
               AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471
               AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1642  
               AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661
               AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661
               AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661
               adobe_caps.dll   Adobe CAPS   5,0,10,0  
               AGM.dll   AGM 2012/01/18-15:07:40   66.492997   66.492997
               ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  
               aif_core.dll   AIF   3.0   62.490293
               aif_ocl.dll   AIF   3.0   62.490293
               aif_ogl.dll   AIF   3.0   62.490293
               amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000
               ARE.dll   ARE 2012/01/18-15:07:40   66.492997   66.492997
               AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830
               AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830
               Bib.dll   BIB 2012/01/18-15:07:40   66.492997   66.492997
               BIBUtils.dll   BIBUtils 2012/01/18-15:07:40   66.492997   66.492997
               boost_date_time.dll   DVA Product   6.0.0  
               boost_signals.dll   DVA Product   6.0.0  
               boost_system.dll   DVA Product   6.0.0  
               boost_threads.dll   DVA Product   6.0.0  
               cg.dll   NVIDIA Cg Runtime   3.0.00007  
               cgGL.dll   NVIDIA Cg Runtime   3.0.00007  
               CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287
               CoolType.dll   CoolType 2012/01/18-15:07:40   66.492997   66.492997
               data_flow.dll   AIF   3.0   62.490293
               dvaaudiodevice.dll   DVA Product   6.0.0  
               dvacore.dll   DVA Product   6.0.0  
               dvamarshal.dll   DVA Product   6.0.0  
               dvamediatypes.dll   DVA Product   6.0.0  
               dvaplayer.dll   DVA Product   6.0.0  
               dvatransport.dll   DVA Product   6.0.0  
               dvaunittesting.dll   DVA Product   6.0.0  
               dynamiclink.dll   DVA Product   6.0.0  
               ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082
               FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433
               filter_graph.dll   AIF   3.0   62.490293
               hydra_filters.dll   AIF   3.0   62.490293
               icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
               icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
               image_compiler.dll   AIF   3.0   62.490293
               image_flow.dll   AIF   3.0   62.490293
               image_runtime.dll   AIF   3.0   62.490293
               JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923
               libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
               libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  
               LogSession.dll   LogSession   2.1.2.1640  
               mediacoreif.dll   DVA Product   6.0.0  
               MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174
               msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
               msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
               msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
               msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
               msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
               msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
               msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
               msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
               pdfsettings.dll   Adobe PDFSettings   1.04  
               Photoshop.dll   Adobe Photoshop CS6   CS6  
               Plugin.dll   Adobe Photoshop CS6   CS6  
               PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383  
               PSArt.dll   Adobe Photoshop CS6   CS6  
               PSViews.dll   Adobe Photoshop CS6   CS6  
               SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082
               ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082
               tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  
               tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  
               TfFontMgr.dll   FontMgr   9.3.0.113  
               TfKernel.dll   Kernel   9.3.0.113  
               TFKGEOM.dll   Kernel Geom   9.3.0.113  
               TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  
               updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24
               WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112
               wu3d.dll   U3D Writer   9.3.0.113  


            Required plug-ins:

               3D Studio 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
               Accented Edges 13.0
               Adaptive Wide Angle 13.0
               ADM 3.11x01
               Angled Strokes 13.0
               Average 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
               Bas Relief 13.0
               BMP 13.0
               Chalk & Charcoal 13.0
               Charcoal 13.0
               Chrome 13.0
               Cineon 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
               Clouds 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
               Collada 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
               Color Halftone 13.0
               Colored Pencil 13.0
               CompuServe GIF 13.0
               Conté Crayon 13.0
               Craquelure 13.0
               Crop and Straighten Photos 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
               Crop and Straighten Photos Filter 13.0
               Crosshatch 13.0
               Crystallize 13.0
               Cutout 13.0
               Dark Strokes 13.0
               De-Interlace 13.0
               Dicom 13.0
               Difference Clouds 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
               Diffuse Glow 13.0
               Displace 13.0
               Dry Brush 13.0
               Eazel Acquire 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
               Embed Watermark 4.0
               Entropy 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
               Extrude 13.0
               FastCore Routines 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
               Fibers 13.0
               Film Grain 13.0
               Filter Gallery 13.0
               Flash 3D 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
               Fresco 13.0
               Glass 13.0
               Glowing Edges 13.0
               Google Earth 4 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
               Grain 13.0
               Graphic Pen 13.0
               Halftone Pattern 13.0
               HDRMergeUI 13.0
               Histogram 2.2.1
               HistogramCurves 2.2.1
               IFF Format 13.0
               Ink Outlines 13.0
               JPEG 2000 13.0
               Kurtosis 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
               Lens Blur 13.0
               Lens Correction 13.0
               Lens Flare 13.0
               Liquify 13.0
               Matlab Operation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
               Maximum 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
               Mean 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
               Measurement Core 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
               Median 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
               Mezzotint 13.0
               Minimum 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
               MMXCore Routines 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
               Mosaic Tiles 13.0
               Multiprocessor Support 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
               Neon Glow 13.0
               Note Paper 13.0
               NTSC Colors 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
               Ocean Ripple 13.0
               Oil Paint 13.0
               OpenEXR 13.0
               Paint Daubs 13.0
               Palette Knife 13.0
               Patchwork 13.0
               Paths to Illustrator 13.0
               PCX 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
               PG-Processor 2.0.0
               Photocopy 13.0

             

               Photoshop 3D Engine 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
               Picture Package Filter 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
               Pinch 13.0
               Pixar 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
               PixelGenius Toolbox 2.2.7
               Plaster 13.0
               Plastic Wrap 13.0
               PNG 13.0
               Pointillize 13.0
               Polar Coordinates 13.0
               Portable Bit Map 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
               Poster Edges 13.0
               Radial Blur 13.0
               Radiance 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
               Range 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
               Read Watermark 4.0
               Reticulation 13.0
               Ripple 13.0
               Rough Pastels 13.0
               Save for Web 13.0
               ScriptingSupport 13.0
               Shear 13.0
               Skewness 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
               Smart Blur 13.0
               Smudge Stick 13.0
               Solarize 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
               Spatter 13.0
               Spherize 13.0
               Sponge 13.0
               Sprayed Strokes 13.0
               Stained Glass 13.0
               Stamp 13.0
               Standard Deviation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
               Sumi-e 13.0
               Summation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
               Targa 13.0
               Texturizer 13.0
               Tiles 13.0
               Torn Edges 13.0
               Twirl 13.0
               U3D 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
               Underpainting 13.0
               Vanishing Point 13.0
               Variance 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
               Variations 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
               Water Paper 13.0
               Watercolor 13.0
               Wave 13.0
               Wavefront|OBJ 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
               WIA Support 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
               Wind 13.0
               Wireless Bitmap 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
               ZigZag 13.0

            Optional and third party plug-ins:

               BackgroundFilter NO VERSION
               Camera Raw 7.0
               Color Efex Pro 4 NO VERSION
               Color Efex Pro 4 NO VERSION
               Dfine 2.0 NO VERSION
               FineStructuresFilter NO VERSION
               HotPixelsFilter NO VERSION
               Nik Selective Tool 2.1.3.17631
               ShadowsFilter NO VERSION
               SkinFilter NO VERSION
               SkyFilter NO VERSION
               StrongNoiseFilter NO VERSION
               Viveza 2 2.0.7.17631
            Plug-ins that failed to load: NONE

            Flash: NONE
            Installed TWAIN devices: NONE

             

            Thanks for the help . . .

            • 3. Re: Graphics Acceleration Issues
              john worthington Adobe Employee

                   Video Card: Unknown Video Card Name.

                   Driver Version: Unknown Video Driver Version.

                   Video Card Driver: Unknown Video Card Driver.

               

              Something is amiss with your video card configuration.

              I agree, re-installing the newest driver seems like the best idea.

              -John

              • 4. Re: Graphics Acceleration Issues
                GarySki Community Member

                Okay, I rolled back the drivers to 12.2 and now things are as they should be:

                 

                Video Card Number: 1

                Video Card: AMD Radeon HD 6800 Series

                OpenCL Version:

                Driver Version: 8.950.0.0

                Driver Date: 20120214000000.000000-000

                Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.d ll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

                Video Mode: 1680 x 1050 x 4294967296 colors

                Video Card Caption: AMD Radeon HD 6800 Series

                Video Card Memory: 1024 MB

                Video Rect Texture Size: 16384

                 

                Something went awry with driver updates, thanks for the help

                 

                GS