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Adobe Air error message when using PSE 10

New Here ,
Apr 12, 2012 Apr 12, 2012

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When I try using the tips in PSE 10 I get an error message from Adobe Air stating that it is damaged. Have tried uninstalling and re-installing, but that hasn't helped. I have windows 7

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Adobe Employee ,
Apr 12, 2012 Apr 12, 2012

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Vetteski65 I would recommend reviewing Troubleshoot AIR installation | Windows - http://helpx.adobe.com/air/kb/troubleshoot-air-installation-windows.html for steps on how to resolve your difficulties.  Please feel free to respond to this thread if you have any questions about the steps listed within the document.  If you could also respond with the specific error message you receive it would be appreciated.

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New Here ,
Apr 14, 2012 Apr 14, 2012

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Okay Jeff, this is as far as I have gotten so far. I'm using Air version 3.2.0.2070. This is the install log.

Runtime Installer begin with version 2.6.0.19140 on Windows 7 x86

Commandline is: -silent -eulaAccepted -programMenu AdobeHelp.air

Installed runtime (2.6.0.19120) located at C:\Program Files (x86)\Common Files\Adobe AIR

Invoking Application Installer for combined install

Launching subprocess with commandline C:\Users\Vette\AppData\Local\Temp\AIRD0CE.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Vette\AppData\Local\Temp\AIRD0CE.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///E:/Adobe%20Photoshop%20Elements%2010/ElementsSTIInstaller/payloads/AdobeHelp/AdobeHelp.air

Application Installer begin with version 2.6.0.19140 on Windows 7 x86

Commandline is: -runtime C:\Users\Vette\AppData\Local\Temp\AIRD0CE.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///E:/Adobe%20Photoshop%20Elements%2010/ElementsSTIInstaller/payloads/AdobeHelp/AdobeHelp.air

Installed runtime (2.6.0.19120) located at C:\Program Files (x86)\Common Files\Adobe AIR

Unpackaging file:///E:/Adobe%20Photoshop%20Elements%2010/ElementsSTIInstaller/payloads/AdobeHelp/AdobeHelp.air to C:\Users\Vette\AppData\Local\Temp\flaE4EA.tmp

Application signature verified

Unpackaging/validation complete

No app located for appID 'chc' and pubID '4875E02D9FB21EE389F73B8D1702B320485DF8CE.1'

Converting unpackaged application to a native installation package in C:\Users\Vette\AppData\Local\Temp\fla71A.tmp

Native installation package creation succeeded

Starting silent combined runtime update and app install.

Updating runtime from version 2.6.0.19120 to version 2.6.0.19140.

Installing app chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 3.5.23 to C:\Program Files (x86)\Adobe using the source file at file:///E:/Adobe%20Photoshop%20Elements%2010/ElementsSTIInstaller/payloads/AdobeHelp/AdobeHelp.air

Reinstalling C:\Users\Vette\AppData\Local\Temp\AIRD0CE.tmp\setup.msi

Installing msi at C:\Users\Vette\AppData\Local\Temp\fla71A.tmp\setup.msi with guid {BD7F1DA3-5EA0-65F8-52B0-5E103FDC045A}

Application Installer end with exit code 0

Subprocess app installer succeeded

Runtime Installer end with exit code 0

Runtime Installer begin with version 2.6.0.19140 on Windows 7 x86

Commandline is: -silent "E:\Adobe Photoshop Elements 10\AdobePhotoshopDotcomInspirationBrowser.air"

Installed runtime (2.6.0.19140) located at C:\Program Files (x86)\Common Files\Adobe AIR

Invoking Application Installer for combined install

Launching subprocess with commandline C:\Users\Vette\AppData\Local\Temp\AIR4EA4.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Vette\AppData\Local\Temp\AIR4EA4.tmp -silent -withRuntime -url file:///E:/Adobe%20Photoshop%20Elements%2010/AdobePhotoshopDotcomInspirationBrowser.air

Application Installer begin with version 2.6.0.19140 on Windows 7 x86

Commandline is: -runtime C:\Users\Vette\AppData\Local\Temp\AIR4EA4.tmp -silent -withRuntime -url file:///E:/Adobe%20Photoshop%20Elements%2010/AdobePhotoshopDotcomInspirationBrowser.air

Installed runtime (2.6.0.19140) located at C:\Program Files (x86)\Common Files\Adobe AIR

Unpackaging file:///E:/Adobe%20Photoshop%20Elements%2010/AdobePhotoshopDotcomInspirationBrowser.air to C:\Users\Vette\AppData\Local\Temp\fla634C.tmp

Application signature verified

Unpackaging/validation complete

No app located for appID 'PhotoshopdotcomInspirationBrowser' and pubID '4C35C4D325D350FE0114230CBADCA2DDD0AC8D25.1'

Converting unpackaged application to a native installation package in C:\Users\Vette\AppData\Local\Temp\fla7325.tmp

Native installation package creation succeeded

Starting silent app installation to C:\Program Files (x86)\Adobe. Installing app PhotoshopdotcomInspirationBrowser.4C35C4D325D350FE0114230CBADCA2DDD0AC8D25.1 version 3.07 using the source file at file:///E:/Adobe%20Photoshop%20Elements%2010/AdobePhotoshopDotcomInspirationBrowser.air

Installing msi at C:\Users\Vette\AppData\Local\Temp\fla7325.tmp\setup.msi with guid {4C184855-B85A-6873-C642-60A58682E721}

Application Installer end with exit code 0

Subprocess app installer succeeded

Runtime Installer end with exit code 0

Launching subprocess with commandline C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck

Runtime Installer begin with version 2.6.0.19140 on Windows 7 x86

Commandline is: -updatecheck

Installed runtime (2.6.0.19140) located at C:\Program Files (x86)\Common Files\Adobe AIR

Performing pingback request

Pingback request completed with HTTP status 200

Starting runtime background update check

Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/2.6.0.19140/update

Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/2.6.0.19140/update to C:\Users\Vette\AppData\Roaming\Adobe\AIR\Updater\Background

Unpackaging complete

Download success

Runtime updated downloaded

User has selected immediate install of the update

Starting runtime background update installation

Launching subprocess with commandline C:\Users\Vette\AppData\Roaming\Adobe\AIR\Updater\Background\updater -update

Runtime updater successfully launched

Runtime Installer end with exit code 0

Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86

Commandline is: -update

Installed runtime (2.6.0.19140) located at C:\Program Files (x86)\Common Files\Adobe AIR

Relaunching with elevation

Launching subprocess with commandline c:\users\vette\appdata\local\temp\airafa3.tmp\adobe air installer.exe -ei

Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86

Commandline is: -stdio
.\pipe\AIR_704_0 -ei

Installed runtime (2.6.0.19140) located at C:\Program Files (x86)\Common Files\Adobe AIR

Starting silent runtime update. Updating runtime from version 2.6.0.19140 to version 3.1.0.4880

Installing msi at c:\users\vette\appdata\local\temp\airafa3.tmp\setup.msi with guid {FE23D063-934D-4829-A0D8-00634CE79B4A}

Runtime Installer end with exit code 0

Elevated install completed

Runtime Installer end with exit code 0

Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck

Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86

Commandline is: -updatecheck

Installed runtime (3.1.0.4880) located at c:\Program Files (x86)\Common Files\Adobe AIR

Performing pingback request

Pingback request completed with HTTP status 200

Starting runtime background update check

Clearing unused background update directory

Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.1.0.4880/update

Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.1.0.4880/update to C:\Users\Vette\AppData\Roaming\Adobe\AIR\Updater\Background

Runtime update not available

Unpackaging cancelled

Runtime Installer end with exit code 0

Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86

Commandline is: -arp:uninstall

Installed runtime (3.1.0.4880) located at c:\Program Files (x86)\Common Files\Adobe AIR

Runtime Installer end with exit code 6

Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86

Commandline is:

Installed runtime (3.1.0.4880) located at c:\Program Files (x86)\Common Files\Adobe AIR

Relaunching with elevation

Launching subprocess with commandline c:\users\vette\appdata\local\temp\aire7af.tmp\adobe air installer.exe -ei

Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86

Commandline is: -stdio
.\pipe\AIR_4784_0 -ei

Installed runtime (3.1.0.4880) located at c:\Program Files (x86)\Common Files\Adobe AIR

Starting silent runtime update. Updating runtime from version 3.1.0.4880 to version 3.2.0.2070

Installing msi at c:\users\vette\appdata\local\temp\aire7af.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}

Runtime Installer end with exit code 0

Elevated install completed

Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck

Runtime Installer end with exit code 0

Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86

Commandline is: -installupdatecheck

Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR

Performing pingback request

Pingback request completed with HTTP status 200

Starting runtime background update check

Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.2.0.2070/update

Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.2.0.2070/update to C:\Users\Vette\AppData\Roaming\Adobe\AIR\Updater\Background

Runtime update not available

Unpackaging cancelled

Runtime Installer end with exit code 0

Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86

Commandline is: -arp:uninstall

Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR

Relaunching with elevation

Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu

Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86

Commandline is: -stdio
.\pipe\AIR_3840_0 -eu

Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR

Starting runtime uninstall. Uninstalling runtime version 3.2.0.2070

Uninstalling product with GUID {47FA2C44-D148-4DBC-AF60-B91934AA4842}

Runtime Installer end with exit code 0

Elevated install completed

Runtime Installer end with exit code 0

Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86

Commandline is:

No installed runtime detected

Relaunching with elevation

Launching subprocess with commandline c:\users\vette\appdata\local\temp\airbda4.tmp\adobe air installer.exe -ei

Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86

Commandline is: -stdio
.\pipe\AIR_764_0 -ei

No installed runtime detected

Starting silent runtime install. Installing runtime version 3.2.0.2070

Installing msi at c:\users\vette\appdata\local\temp\airbda4.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}

Runtime Installer end with exit code 0

Elevated install completed

Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck

Runtime Installer end with exit code 0

Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86

Commandline is: -installupdatecheck

Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR

Performing pingback request

Pingback request completed with HTTP status 200

Starting runtime background update check

Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.2.0.2070/update

Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.2.0.2070/update to C:\Users\Vette\AppData\Roaming\Adobe\AIR\Updater\Background

Runtime update not available

Unpackaging cancelled

Runtime Installer end with exit code 0

Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86

Commandline is:

No installed runtime detected

Relaunching with elevation

Launching subprocess with commandline c:\users\vette\appdata\local\temp\air2fa8.tmp\adobe air installer.exe -ei

Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86

Commandline is: -stdio
.\pipe\AIR_5396_0 -ei

No installed runtime detected

Starting silent runtime install. Installing runtime version 3.2.0.2070

Installing msi at c:\users\vette\appdata\local\temp\air2fa8.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}

Runtime Installer end with exit code 0

Elevated install completed

Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck

Runtime Installer end with exit code 0

Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86

Commandline is: -installupdatecheck

Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR

Performing pingback request

Pingback request completed with HTTP status 200

Starting runtime background update check

Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.2.0.2070/update

Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.2.0.2070/update to C:\Users\Vette\AppData\Roaming\Adobe\AIR\Updater\Background

Runtime update not available

Unpackaging cancelled

Runtime Installer end with exit code 0

Application Installer begin with version 3.2.0.2070 on Windows 7 x86

Commandline is: -playerVersion=11,2,202,233 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -url http://www.adobe.com/support/chc/air/350/AdobeHelp.air -- WWW aHR0cDovL3d3dy5hZG9iZS5jb20vc3VwcG9ydC9jaGMv

Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR

Begin air file download from http://www.adobe.com/support/chc/air/350/AdobeHelp.air

Download destination is C:\Users\Vette\AppData\Local\Temp\fla7A97.tmp

Received download status 200

Response URL is http://www.adobe.com/support/chc/air/350/AdobeHelp.air

Download success

Unpackaging file:///C:/Users/Vette/AppData/Local/Temp/fla7A97.tmp to C:\Users\Vette\AppData\Local\Temp\flaB22B.tmp

Application signature verified

Unpackaging/validation complete

No app located for appID 'chc' and pubID '4875E02D9FB21EE389F73B8D1702B320485DF8CE.1'

Converting unpackaged application to a native installation package in C:\Users\Vette\AppData\Local\Temp\flaC7B.tmp

Native installation package creation succeeded

Starting app installation to C:\Program Files (x86)\Adobe. Installing app chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 3.5.23 using the source file at file:///C:/Users/Vette/AppData/Local/Temp/fla7A97.tmp

Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Directory can't be written to" errorID=5006]

Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime "c:\Program Files (x86)\Common Files" -silent -logToStdout -url -location "C:\Program Files (x86)\Adobe" -desktopShortcut -programMenu file:///C:/Users/Vette/AppData/Local/Temp/fla7A97.tmp

Relaunching with elevation

Application Installer begin with version 3.2.0.2070 on Windows 7 x86

Commandline is: -stdio
.\pipe\AIR_4952_0 -runtime "c:\Program Files (x86)\Common Files" -silent -logToStdout -url -location "C:\Program Files (x86)\Adobe" -desktopShortcut -programMenu file:///C:/Users/Vette/AppData/Local/Temp/fla7A97.tmp

Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR

Unpackaging file:///C:/Users/Vette/AppData/Local/Temp/fla7A97.tmp to C:\Users\Vette\AppData\Local\Temp\fla3260.tmp

Application signature verified

Unpackaging/validation complete

No app located for appID 'chc' and pubID '4875E02D9FB21EE389F73B8D1702B320485DF8CE.1'

Converting unpackaged application to a native installation package in C:\Users\Vette\AppData\Local\Temp\fla3BF3.tmp

Native installation package creation succeeded

Starting silent app installation to C:\Program Files (x86)\Adobe. Installing app chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 3.5.23 using the source file at file:///C:/Users/Vette/AppData/Local/Temp/fla7A97.tmp

Installing msi at C:\Users\Vette\AppData\Local\Temp\fla3BF3.tmp\setup.msi with guid {BD7F1DA3-5EA0-65F8-52B0-5E103FDC045A}

Application Installer end with exit code 0

Elevated install completed

Launching subprocess with commandline C:\Program Files (x86)\Adobe\Adobe Help\Adobe Help.exe

Application Installer end with exit code 0

Date: Thu, 12 Apr 2012 17:10:46 -0600

From: forums@adobe.com

To: eyvroman@hotmail.com

Subject: Adobe Air error message when using PSE 10

Re: Adobe Air error message when using PSE 10

created by Jeff A Wright in Downloading, Installing, Setting Up - View the full discussion

Vetteski65 I would recommend reviewing Troubleshoot AIR installation | Windows - http://helpx.adobe.com/air/kb/troubleshoot-air-installation-windows.ht ml for steps on how to resolve your difficulties. Please feel free to respond to this thread if you have any questions about the steps listed within the document. If you could also respond with the specific error message you receive it would be appreciated.

Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

To unsubscribe from this thread, please visit the message page at . In the Actions box on the right, click the Stop Email Notifications link.

Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Forums

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Apr 14, 2012 Apr 14, 2012

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New Here ,
Apr 16, 2012 Apr 16, 2012

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Yes, I tried that, but it didn't work.

Date: Sat, 14 Apr 2012 08:52:54 -0600

From: forums@adobe.com

To: eyvroman@hotmail.com

Subject: Adobe Air error message when using PSE 10

Re: Adobe Air error message when using PSE 10

created by Manish_1988 in Downloading, Installing, Setting Up - View the full discussion

have you followed this article http://helpx.adobe.com/creative-suite/kb/help-application-doesnt-updat e.html

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Adobe Employee ,
Apr 16, 2012 Apr 16, 2012

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I am sorry Vetteski65 I am trying to understand where you currently are at in resolving your difficulties.  Were you able to install Adobe AIR successfully or not?  If not did you try the steps listed in Troubleshoot AIR installation | Windows - http://helpx.adobe.com/air/kb/troubleshoot-air-installation-windows.html.

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New Here ,
Apr 16, 2012 Apr 16, 2012

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Sorry, I haven't had a lot of time to work on this. No, I am stilling getting the error message stating Air is damaged. The log I posted was from when I installed it again. The next step in the docoment you said to use states to install an Adobe Air application. I'm not real tech savy, should I uninstall the help applicaton and reinstall it?

Date: Mon, 16 Apr 2012 10:51:14 -0600

From: forums@adobe.com

To: eyvroman@hotmail.com

Subject: Adobe Air error message when using PSE 10

Re: Adobe Air error message when using PSE 10

created by Jeff A Wright in Downloading, Installing, Setting Up - View the full discussion

I am sorry Vetteski65 I am trying to understand where you currently are at in resolving your difficulties. Were you able to install Adobe AIR successfully or not? If not did you try the steps listed in Troubleshoot AIR installation | Windows - http://helpx.adobe.com/air/kb/troubleshoot-air-installation-windows.ht ml.

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Adobe Employee ,
Apr 17, 2012 Apr 17, 2012

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LATEST

No you just want to focus on Adobe AIR at the moment.  You may need to locate an additional AIR application beyond the tips feature. 

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Adobe Employee ,
Apr 12, 2012 Apr 12, 2012

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As Jeff already stated, let us know the exact error message that you get so that we can help you accordingly.

Try the above mentioned article and check if that helps.

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Apr 12, 2012 Apr 12, 2012

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New Here ,
Apr 13, 2012 Apr 13, 2012

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Thanks for all the feedback, I will try the suggestions and let you know how it goes

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Apr 13, 2012 Apr 13, 2012

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Sure......Update us what happens

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