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Upgraded flash player, now it won't work (Win7 64bit, IE9)

New Here ,
Apr 12, 2012 Apr 12, 2012

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I upgraded Flash Player last night, and now it won't work, period.  I've tried uninstalling, reinstalling ad nauseum, but to no avail.  Based on some of the troubleshooting information, it looks like it's not appearing in IE's list of add-ons, but I don't know how to fix it so that it does - the install insists it's successful every time.

Anyone know what's going on?

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correct answers 1 Correct answer

Adobe Employee , Apr 12, 2012 Apr 12, 2012

It looks like you're missing some files.  Let's try and do a clean install to see if that helps.

How do I do a clean install of Flash Player?

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Adobe Employee ,
Apr 12, 2012 Apr 12, 2012

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Can you list out the names of the files in your c:\windows\syswow64\macromed\flash folder?

Just to verify, have you gone through all of the steps listed here?

Enabling Flash Player in Internet Explorer 9

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New Here ,
Apr 12, 2012 Apr 12, 2012

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If I go to the versions page, it wants me to install Adobe Flash (again), regardless of how many times I've run the installation before. 

Files in  c:\windows\syswow64\macromed\flash folder

04/05/2012  08:04 PM         8,778,400 Flash32_11_2_202_228.ocx

04/12/2012  06:53 PM            30,344 FlashInstall.log

04/30/2010  01:16 PM            35,137 install.log

04/12/2012  06:25 PM                47 mms.cfg

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Adobe Employee ,
Apr 12, 2012 Apr 12, 2012

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It looks like you're missing some files.  Let's try and do a clean install to see if that helps.

How do I do a clean install of Flash Player?

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New Here ,
Apr 12, 2012 Apr 12, 2012

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That worked, thank you!

I'm guessing my problem was yahoo messenger, since I had to close it in order to delete one of the files for the clean install.

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