6 Replies Latest reply: Apr 12, 2012 10:22 PM by Stan Jones RSS

    **** Encore CS5 Crashes when opening saved Projects

    zham61 Community Member

      I'm using an iMac with an i7, 16 GB of RAM, the thing is almost brand new. I'm running Adobe Master Suite CS5.5 and have "tuned my system" to the best I know how, based on the stuff on here.

       

      I've been working on a major DVD where I imported sequences from Premiere CS5.5 (from the encore menu) into Encore using the Dynamic Link function.  The DVD is almost done, but now for some reason, I can't open up the project.  Encore will begin to open the project but after awhile it just freeze and the "Force Close" menu says it's not responding. I've tried leaving it for 30 mins, but it still just freezes. Sometimes the progress bar even gets to 100% but it never actually opens the project. I'm in real trouble if I can't get this to work or if I have to redue everything.

       

      Any ideas?

       

      I have the Premiere Project Files on one external HDD. I have the Encore Files on another External HDD. I have my media cache and scratch files on a third external drive.  They are all running USB 3.0 (in USB 2.0 mode) at 7200rpms. 

       

      I'm trying to think of anything else that you might need to know to answer the question.  I've tried restarting the computer. I make sure Premiere is open with the correct project. I've been having problems with Encore crashing before, so I just recently reinstalled the whole Master Suite.

       

      What to do?

        • 1. Re: **** Encore CS5 Crashes when opening saved Projects
          zham61 Community Member

          Here is one of the error reports if that helps:

           

          Date/Time:   2012-04-12 18:43:57 -0600
          OS Version:  10.7.3 (Build 11D50b)
          Architecture:x86_64

          Report Version:  9

           

          Command:     Encore
          Path:        /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/MacOS/Adobe Encore
          Version:     5.1.0 (5.1.0)
          Parent:      launchd [174]

           

          PID:         861
          Event:       hang
          Duration:    1.73s
          Steps:       18 (100ms sampling interval)

           

          Pageins:     0
          Pageouts:    0

           

           

          Process:     Adobe Encore [861]
          Path:        /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/MacOS/Adobe Encore
          Architecture:i386
          UID:         501

           

            Thread 0x3966a

           

          Message was edited by: Jeff Bellune

          • 2. Re: **** Encore CS5 Crashes when opening saved Projects
            Jeff Bellune ACP

            Please don't post the entire error log unless specifically requested to do so by an Adobe employee.  If other users want to see the log, contact them by PM.  Huge, long error logs make it very difficult to read the topic, and results in fewer people reading, which means less opportunity for you to get help.

             

            Jeff

            • 3. Re: **** Encore CS5 Crashes when opening saved Projects
              zham61 Community Member

              Sorry I didn't know that posting long error logs was bad, I was just trying to give as much info to get help. I'll delete it if it's helpful.  I'll do anything that will make it easier to get help.  Thanks so much for the tip, again I am very sorry for posting something I wasn't to.

              • 4. Re: **** Encore CS5 Crashes when opening saved Projects
                Stan Jones MVP

                Is Premiere open, and is the project that the sequences are in open, when you try to open this project in Encore? I had one particular sequence which would hang if I did not open it in Premiere before opening the Encore project.

                 

                Can you tell if it is a particular sequence that hangs it?

                 

                Do a "save as" for a type of backup.

                 

                If you can narrow this down to one sequence, you can export that one from Premiere/AME, and do a replace asset.

                 

                I don't recall what the Mac equivalent is, but have you tried the PC "run as administrator"? Hangs with external drives always makes me wonder about permissions.

                 

                This is not regarding Encore specifically, but I would look at these suggestions:

                 

                Troubleshoot system errors and freezes | Adobe software on Mac OS 10.x

                http://kb2.adobe.com/cps/824/cpsid_82414.html

                 

                • 5. Re: **** Encore CS5 Crashes when opening saved Projects
                  zham61 Community Member

                  The respective project is always opened and saved in Premiere. I'm not sure if it's a particular sequence because it freezes at different times. Sometimes at 3% sometimes it gets all the way to 100% but freezes. I've yet been able to open all day. I've tried probably like 30 times.  I even tried with Premiere closed just in case.

                   

                  I'm not sure how I would test that theory of trying one sequence at a time, if I can't open the Encore project to begin with.

                   

                  I'm not aware of a "run as an administrator" function on macs, but I'll look into that.

                   

                  Thanks for the link to the article, I'm reading it now.

                  • 6. Re: **** Encore CS5 Crashes when opening saved Projects
                    Stan Jones MVP

                    I'm not sure how I would test that theory of trying one sequence at a time, if I can't open the Encore project to begin with.

                    You sure can't do a "save as"!

                     

                    Create a new Encore project DL to one of your sequences. Save, Close, Reopen. Does it work? Add another one, etc.

                     

                    That will not actually prove anything, but may be instructive if it is actually one particular one.

                     

                    The varying percentage is odd, and makes me wonder.Encore should do these things the same every time. In the problem sequence I described above, it would hang at the same percentage every time.

                     

                    I'm not aware of a "run as an administrator" function on macs, but I'll look into that.

                    See #1 and #9 in the link I sent. It looks to me like there is not the same function.