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probblem printing to file in FM8

New Here ,
Apr 13, 2012 Apr 13, 2012

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I have FM8 installed on two computers. The main computer, one which I use daily and which is being updated automatically, and a secondary one which is rarely turned on. In FM8 on the main computer, I now experience a problem which is new, I cannot print to file, and when I print to PDF, large portions of the text, usually after a font change, like from Italics to Roman, disappear from the resulting PDF. This does not occur on the secondary machine which functions as it always did.

I had Acrobat pro 9 on the main computer, and Acrobat Pro 8 on the secondary. Updating to Acrobat X on the main computer, did not change the situation.

Obviously, FM8 on the main computer has been corrupted in some fashion. The software works as it always did, but I simply cannot use it to generate PDFs any more. the question is this:

What could have corrupted the program and how I can repair it?

Any help would be much appreciated.

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Community Expert ,
Apr 13, 2012 Apr 13, 2012

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Is it an XP machine? There an MS hotfix for this issue with PDFs - search the FM forum for the link

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New Here ,
Apr 13, 2012 Apr 13, 2012

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yes. Both machines are XP.

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Community Expert ,
Apr 13, 2012 Apr 13, 2012

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that's probably the issue - run the hotfix & let us know if it solved it

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New Here ,
Apr 13, 2012 Apr 13, 2012

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yes and no. I ran the hotfix (took me whole day to back up the computer first....). The resulting PDF is now OK, Nothing is missing. However, I still cannot print to file. When I check the respective box, I immediately get an error message that says:

Cannot write to specified print file.

I tried different file names, different extensions, with the same result.

What do you think?

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