9 Replies Latest reply: Apr 16, 2012 12:41 AM by pwillener RSS

    Flash Player is not being recognized anywhere

    notfromnebraska

      I have uninstalled and reinstalled the Flash player repeatedly today, to no avail. I have deleted the files in C:/Windows/system32/Macromedia/Flash, %appdata%/Macromedia/Flash Player, and %appdata%/Adobe/Flash Player. I have tried the regular installer as well as the firewall/proxy version. All of the installations have reported complete success.

       

      I use 32-bit Windows 7 and Firefox 11.0. I have been trying to install Flash Player version 11.2.202.233 (though if the firewall/proxy version is a different one, I've tried that too).

       

      If I am on a page with an embedded YouTube video or Flash game or such, that Flash item will not load, telling me I need to have the Flash plugin. (Oddly, I can watch YouTube videos on their actual YouTube page. I do not know why.) When I go to the pages on adobe.com that check the version of Flash I am using, they do not show me the version. But they also do not show an error message. It's just a grey box. When I go to about:plugins, Flash is not listed anywhere.

       

      All of the above is also true for my Internet Explorer, version 9.0.6. (If I can only get this fixed for Firefox, though, I guess I'd be okay with that.)

        • 1. Re: Flash Player is not being recognized anywhere
          chris.campbell Employee Hosts

          hmm, lets start by listing out the contents of c:\windows\system32\macromed\flash.  In addition, can you also paste the contents of your flashinstall.log file (inside of that folder).

          • 2. Re: Flash Player is not being recognized anywhere
            notfromnebraska Community Member

            Folder contents:

             

            Flash32_11_2_202_233.ocx

            FlashInstall.log

            flashplayer.xpt

            FlashPlayerUpdateService.exe

            FlashUtil32_11_2_202_233_ActiveX.dll

            FlashUtil32_11_2_202_233_ActiveX.exe

            FlashUtil32_11_2_202_233_Plugin.exe

            mms.cfg

            MPSWF32_11_2_202_233.dll

             

             

             

             

            FlashInstall.log contents:

             

            =O====== M/11.2.202.233 2012-04-13+19-55-37.148 ========

            0000 [I] 00000010 "C:\Users\Max\Downloads\install_flash_player_ax_32bit.exe"

            0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2

            0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

            0003 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2

            0004 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

            0005 [I] 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl

            0006 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

            0007 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash32_11_2_202_233.ocx

            0008 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_2_202_233_ActiveX.exe

            0009 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_2_202_233_ActiveX.dll

            0010 [I] 00000019 C:\Windows\system32\FlashPlayerCPLApp.cpl

            0011 [I] 00000021 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe

            0012 [W] 00001102

            0013 [W] 00001106

            0014 [W] 00001032 C:\Windows\system32\Macromed\Flash\Flash32_11_2_202_233.ocx 80070005

            0015 [I] 00000018

            0016 [E] 00001032 C:\Windows\system32\Macromed\Flash\Flash32_11_2_202_233.ocx 80070005

            =X====== M/11.2.202.233 2012-04-13+19-56-19.111 ========

             

            =O====== M/11.2.202.233 2012-04-13+19-56-45.477 ========

            0000 [I] 00000010 "C:\Users\Max\Downloads\install_flash_player_32bit.exe"

            0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

            0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

            0003 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

            0004 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

            0005 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

            0006 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

            0007 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

            0008 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

            0009 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

            0010 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

            0011 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

            0012 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

            0013 [I] 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl

            0014 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 5

            0015 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

            0016 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

            0017 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

            0018 [W] 00001036 Software\Mozilla\Mozilla Thunderbird\extensions/Plugins 2

            0019 [W] 00001036 Software\Opera Software/Last CommandLine 2

            0020 [W] 00001036 Software\Opera Software/Last CommandLine 2

            0021 [W] 00001036 Software\Opera Software/Plugin Path 2

            0022 [W] 00001036 Software\Opera Software/Plugin Path 2

            0023 [I] 00000014 C:\Windows\system32\Macromed\Flash\NPSWF32_11_2_202_233.dll

            0024 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_2_202_233_Plugin.exe

            0025 [I] 00000017 C:\Windows\system32\Macromed\Flash

            0026 [I] 00000019 C:\Windows\system32\FlashPlayerCPLApp.cpl

            0027 [W] 00001024 C:\Windows\system32\FlashPlayerCPLApp.cpl 183

            0028 [W] 00001024 C:\Windows\system32\FlashPlayerApp.exe 183

            0029 [I] 00000021 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe

            0030 [W] 00001106

            0031 [W] 00001106

            0032 [W] 00001024 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe 183

            0033 [W] 00001035 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/Path 5

            =X====== M/11.2.202.233 2012-04-13+19-57-01.454 ========

             

            =O====== M/11.2.202.233 2012-04-13+20-29-39.422 ========

            0000 [I] 00000010 "C:\Users\Max\AppData\Local\Temp\install_flash_player_32bit.exe" -iv 8 -install

            0001 [F] 00001041

            =X====== M/11.2.202.233 2012-04-13+20-29-39.917 ========

             

            =O====== M/11.2.202.233 2012-04-13+20-29-41.848 ========

            0000 [I] 00000010 "C:\Users\Max\AppData\Local\Temp\install_flash_player_32bit.exe" -iv 8 -install

            0001 [I] 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl

            0002 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 5

            0003 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

            0004 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

            0005 [W] 00001036 Software\Mozilla\Mozilla Thunderbird\extensions/Plugins 2

            0006 [W] 00001036 Software\Opera Software/Last CommandLine 2

            0007 [W] 00001036 Software\Opera Software/Last CommandLine 2

            0008 [W] 00001036 Software\Opera Software/Plugin Path 2

            0009 [W] 00001036 Software\Opera Software/Plugin Path 2

            0010 [I] 00000014 C:\Windows\system32\Macromed\Flash\NPSWF32_11_2_202_233.dll

            0011 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_2_202_233_Plugin.exe

            0012 [I] 00000017 C:\Windows\system32\Macromed\Flash

            0013 [I] 00000019 C:\Windows\system32\FlashPlayerCPLApp.cpl

            0014 [W] 00001024 C:\Windows\system32\FlashPlayerCPLApp.cpl 183

            0015 [W] 00001024 C:\Windows\system32\FlashPlayerApp.exe 183

            0016 [I] 00000021 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe

            0017 [W] 00001106

            0018 [W] 00001106

            0019 [W] 00001024 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe 183

            0020 [W] 00001035 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/Path 5

            0021 [I] 00000012

            =X====== M/11.2.202.233 2012-04-13+20-29-44.776 ========

             

            =O====== M/11.2.202.233 2012-04-13+21-11-01.269 ========

            0000 [I] 00000010 "C:\Windows\System32\Macromed\Flash\FlashUtil32_11_2_202_233_Plugin.exe" 

            =X====== M/11.2.202.233 2012-04-13+21-11-04.981 ========

            • 3. Re: Flash Player is not being recognized anywhere
              chris.campbell Employee Hosts

              Thanks for posting this info, I'm going to foward it along to our installer team.  My hunch is you're running into a permissions issue but I'll let you know what they say.  In the meantime, try going through the steps listed in this FAQ.  However, at the end do a uninstall and install of Flash Player again.

               

              How do I fix Windows permission problems with Flash Player?

               

              If it still fails, try installing from these files:

               

              http://fpdownload.macromedia.com/get/flashplayer/current/licensing/win/install_flash_playe r_11_active_x_32bit.msi

              http://fpdownload.macromedia.com/get/flashplayer/current/licensing/win/install_flash_playe r_11_plugin_32bit.msi

              • 4. Re: Flash Player is not being recognized anywhere
                chris.campbell Employee Hosts

                Question for you, in your statement

                 

                But they also do not show an error message. It's just a grey box. When I go to about:plugins, Flash is not listed anywhere.

                 

                if you right click on the grey box, do you get the Flash Player context menu?

                • 5. Re: Flash Player is not being recognized anywhere
                  notfromnebraska Community Member

                  No, just the same menu as if I clicked on empty space or text.

                   

                  I've now also run the permission-fixer and installed from the links you provided, to no avail.

                   

                  EDIT: I don't know if this provides additional information or just confuses the issue, but: The forum page that has the permission-fixer also has an embedded YouTube video explaining how to use it. I can view that video just fine. But my browser, on that page, still tells me, "Additional plugins are required to display all the media on this page." (And embedded YouTube videos on pages outside adobe.com and youtube.com still fail to load.)

                  • 6. Re: Flash Player is not being recognized anywhere
                    notfromnebraska Community Member

                    UPDATE: For no reason I can determine, things seem to be working on Internet Explorer now - at least, as far as I can tell. So the problem, at this point, seems to be limited to Firefox, which still seems to think I have no Flash Player at all.

                    • 7. Re: Flash Player is not being recognized anywhere
                      pwillener CommunityMVP

                      notfromnebraska wrote:

                       

                      Folder contents:

                       

                      Flash32_11_2_202_233.ocx

                      FlashInstall.log

                      flashplayer.xpt

                      FlashPlayerUpdateService.exe

                      FlashUtil32_11_2_202_233_ActiveX.dll

                      FlashUtil32_11_2_202_233_ActiveX.exe

                      FlashUtil32_11_2_202_233_Plugin.exe

                      mms.cfg

                      MPSWF32_11_2_202_233.dll

                      Is that correct? The last file should be NPSWF32_11_2_202_233.dll

                      • 8. Re: Flash Player is not being recognized anywhere
                        notfromnebraska Community Member

                        Well, I have NPSWF... now, so I think it was probably a typo on my part, although it's possible that it got replaced at some point during my various uninstalls and reinstalls. (I don't seem to have mms.cfg in that folder anymore, so something certainly has changed since that post.)

                        • 9. Re: Flash Player is not being recognized anywhere
                          pwillener CommunityMVP

                          Can you again try a clean install, as described in http://forums.adobe.com/thread/928315

                           

                          After you restarted Windows, go to C:\Windows\system32 and check that the following files have been removed

                          • FlashPlayerCPLApp.cpl
                          • FlashPlayerApp.exe
                          • FlashPlayerInstaller.exe

                           

                          Next download and run the installers from http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#Ins tall_in_a_firewall_proxy_server_environment