6 Replies Latest reply: Apr 13, 2012 11:18 PM by arslanz RSS

    General Installation Error

    PranavU Community Member

      I m getting GENRAL INSTALLATION ERROR while installing Flash player 11.

       

      Contents of flashinstall.log file are :

       

       

      =O====== M/11.0.1.152 2011-10-27+13-32-01.609 ========

      0000 [I] 00000010 "D:\DOCUME~1\Admin\LOCALS~1\Temp\4A.dir\InstallFlashPlayer.exe" -iv 6

      0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2

      0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

      0003 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

      0004 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2

      0005 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

      0006 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

      0007 [I] 00000020 D:\WINDOWS\system32\FlashPlayerCPLApp.cpl

      0008 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

      0009 [W] 00001015 D:\WINDOWS\system32\Macromed\Flash\Flash.ocx 20

      0010 [I] 00000018

      0011 [W] 00001015 D:\WINDOWS\system32\Macromed\Flash\Flash.ocx 20

      0012 [I] 00000013 D:\WINDOWS\system32\Macromed\Flash\Flash11c.ocx

      0013 [I] 00000015 D:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.exe

      0014 [I] 00000016 D:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.dll

      0015 [I] 00000019 D:\WINDOWS\system32\FlashPlayerCPLApp.cpl

      =X====== M/11.0.1.152 2011-10-27+13-32-10.296 ========

       

      =O====== M/11.0.1.152 2011-10-27+13-31-31.359 ========

      0000 [I] 00000010 D:\DOCUME~1\Admin\LOCALS~1\Temp\ICD1.tmp\FP_AX_CAB_INSTALLER64.exe

      0001 [I] 00000011 0

      =X====== M/11.0.1.152 2011-10-27+13-32-11.781 ========

       

      =O====== M/11.1.102.55 2011-12-06+02-53-58.796 ========

      0000 [I] 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

      0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

      0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

      0003 [F] 00001041

      =X====== M/11.1.102.55 2011-12-06+02-53-59.625 ========

       

      =O====== M/11.1.102.55 2011-12-06+02-54-43.859 ========

      0000 [I] 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

      0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

      0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

      0003 [F] 00001041

      =X====== M/11.1.102.55 2011-12-06+02-54-44.984 ========

       

      =O====== M/11.1.102.55 2011-12-06+02-54-47.578 ========

      0000 [I] 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

      0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

      0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

      0003 [I] 00000020 D:\WINDOWS\system32\FlashPlayerCPLApp.cpl

      0004 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 5

      0005 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

      0006 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

      0007 [W] 00001036 Software\Opera Software/Last CommandLine 2

      0008 [W] 00001036 Software\Opera Software/Last CommandLine 2

      0009 [W] 00001036 Software\Opera Software/Plugin Path 2

      0010 [W] 00001036 Software\Opera Software/Plugin Path 2

      0011 [I] 00000014 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

      0012 [E] 00001031 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll:5

      =X====== M/11.1.102.55 2011-12-06+02-54-51.187 ========

       

      =O====== M/11.1.102.55 2011-12-06+03-12-23.390 ========

      0000 [I] 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

      0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

      0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

      0003 [F] 00001041

      =X====== M/11.1.102.55 2011-12-06+03-12-23.906 ========

       

      =O====== M/11.1.102.55 2011-12-06+03-13-18.828 ========

      0000 [I] 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

      0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

      0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

      0003 [I] 00000020 D:\WINDOWS\system32\FlashPlayerCPLApp.cpl

      0004 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 5

      0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

      0006 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

      0007 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

      0008 [W] 00001036 Software\Opera Software/Last CommandLine 2

      0009 [W] 00001036 Software\Opera Software/Last CommandLine 2

      0010 [W] 00001036 Software\Opera Software/Plugin Path 2

      0011 [W] 00001036 Software\Opera Software/Plugin Path 2

      0012 [I] 00000014 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

      0013 [E] 00001031 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll:5

      =X====== M/11.1.102.55 2011-12-06+03-13-20.984 ========

       

      =O====== M/11.1.102.55 2011-12-06+14-57-15.937 ========

      0000 [I] 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

      0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

      0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

      0003 [I] 00000020 D:\WINDOWS\system32\FlashPlayerCPLApp.cpl

      0004 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 5

      0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

      0006 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

      0007 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

      0008 [W] 00001036 Software\Opera Software/Last CommandLine 2

      0009 [W] 00001036 Software\Opera Software/Last CommandLine 2

      0010 [W] 00001036 Software\Opera Software/Plugin Path 2

      0011 [W] 00001036 Software\Opera Software/Plugin Path 2

      0012 [I] 00000014 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

      0013 [E] 00001031 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll:5

      =X====== M/11.1.102.55 2011-12-06+14-57-17.468 ========

       

      =O====== M/11.1.102.55 2011-12-06+15-32-52.781 ========

      0000 [I] 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

      0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

      0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

      0003 [I] 00000020 D:\WINDOWS\system32\FlashPlayerCPLApp.cpl

      0004 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

      0005 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

      0006 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

      0007 [W] 00001036 Software\Opera Software/Last CommandLine 2

      0008 [W] 00001036 Software\Opera Software/Last CommandLine 2

      0009 [W] 00001036 Software\Opera Software/Plugin Path 2

      0010 [W] 00001036 Software\Opera Software/Plugin Path 2

      0011 [I] 00000014 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

      0012 [E] 00001031 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll:5

      =X====== M/11.1.102.55 2011-12-06+15-32-54.468 ========

       

      =O====== M/11.1.102.55 2011-12-06+15-59-07.203 ========

      0000 [I] 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

      0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

      0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

      0003 [F] 00001041

      =X====== M/11.1.102.55 2011-12-06+15-59-07.765 ========

       

      =O====== M/11.1.102.55 2011-12-06+15-59-16.125 ========

      0000 [I] 00000010 "D:\Documents and Settings\Admin\Local Settings\temp\install_flash_player_32bit.exe" -dlm -install

      0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

      0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

      0003 [I] 00000020 D:\WINDOWS\system32\FlashPlayerCPLApp.cpl

      0004 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

      0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

      0006 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

      0007 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

      0008 [W] 00001036 Software\Opera Software/Last CommandLine 2

      0009 [W] 00001036 Software\Opera Software/Last CommandLine 2

      0010 [W] 00001036 Software\Opera Software/Plugin Path 2

      0011 [W] 00001036 Software\Opera Software/Plugin Path 2

      0012 [I] 00000014 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

      0013 [E] 00001031 D:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll:5

      =X====== M/11.1.102.55 2011-12-06+15-59-17.578 ========

        • 1. Re: General Installation Error
          pwillener CommunityMVP

          It seems that the installer is unable to remove/overwrite NPSWF32.dll; try the following:

          • go to http://forums.adobe.com/thread/909550
          • download the uninstaller for your system
          • download the installer(s) for your system
          • close all browser windows and run the downloaded uninstaller
          • restart Windows
          • go to D:\Windows\System32\Macromed\Flash and remove any remaining files in there
          • run the downloaded installer(s)

           

          Message was edited by: ʇɐb ɹəuəllıʍ

          • 2. Re: General Installation Error
            Ignas22

            Hi, PranavU. I think that it might be the same problem as I had recently. I had problems yesterday with my old windows and installed new windows, without formatting the hard drive.  So old Adobe Flash player left in my computer. I tried to install this new version of adobe flash player, but it gave me "general installation error" when it reached 50%.

             

            1. I downloaded "Unlocker" program from here: http://www.softpedia.com/get/System/System-Miscellaneous/Unlocker.shtml

            2. Then installed it, opened it and browsed to a directory: C:\WINDOWS\system32\Macromed

            3. I selected the folder "Flash" and clicked OK.

            4. I selected "Delete" action and it deleted "Flash" folder from there.

            5. Again I downloaded Adobe flash player and opened it after closing the browser. The installation was successful.

             

            Was it only for me, or is this partly a universal sollution?

             

            You could try that.

            • 3. Re: General Installation Error
              Xircal Community Member

              ʇɐb ɹəuəllıʍ wrote:

               

              It seems that the installer is unable to remove/overwrite NPSWF32.dll; try the following:

              • go to http://forums.adobe.com/thread/909550
              • download the uninstaller for your system
              • download the installer(s) for your system
              • close all browser windows and run the downloaded uninstaller
              • restart Windows
              • go to C:\Windows\System32\Macromed\Flash and remove any remaining files in there
              • run the downloaded installer(s)

               

              From the log file, the OP appears to have the OS installed on the D: drive. Can the uninstaller be configured to look for the installation on another drive or partition?

              • 4. Re: General Installation Error
                pwillener CommunityMVP

                Xircal wrote:

                 

                From the log file, the OP appears to have the OS installed on the D: drive.

                Yes, indeed!  But it seems that the installer is already trying to replace NPSWF32.dll on the D: drive.

                 

                ʇɐb ɹəuəllıʍ wrote:

                 

                • go to C:\Windows\System32\Macromed\Flash and remove any remaining files in there

                 

                Please modify this instruction and delete everything in D:\Windows\System32\Macromed\Flash

                • 5. Re: General Installation Error
                  Xircal Community Member

                  ʇɐb ɹəuəllıʍ wrote:

                   

                  Xircal wrote:

                   

                  From the log file, the OP appears to have the OS installed on the D: drive.

                  Yes, indeed!  But it seems that the installer is already trying to replace NPSWF32.dll on the D: drive.

                   

                  OK, useful to know.

                  • 6. Re: General Installation Error
                    arslanz

                    1.GIF

                     

                    Go to the location shown in image and click the icon of flash player and delete remaining files and click try again from sub window menu