3 Replies Latest reply: Apr 14, 2012 7:53 PM by pwillener RSS

    Firefox 11 Not Reporting Correct Version of Flash v. 11.2.202.233

    Evan H. Katz

      Today (April 14, 2012) I installed the new Adobe Flash v. 11.2.202.233 on four computers (several Mac and several PC/Windows).

       

      Eveything went fine except that Firefox does not seem to have the new Flash on any of the Windows PC's (it worked fine on Mac). That is, when I go to the Adobe test page (http://www.adobe.com/software/flash/about/), it is reporting that Firefox is using the immediately prior version 11.2.202.228. However, all other Windows browsers (e.g., Opera, IE, etc.) all report the correct version on that test page.

       

      And I checked Windows Programs and Updates and it shows version 11.2.202.233 installed.

       

      So, why is Firefox 11 showing the old version? Anyone have any ideas and hopefully a fix?

       

      Adobe, you should fix this.

       

      Evan Katz (EKatz at CrawfordVentures.com)

        • 1. Re: Firefox 11 Not Reporting Correct Version of Flash v. 11.2.202.233
          Steve876

          Reboot your machine!

           

          The new version shows in IE straight away. Strangely, if you check your installed add-ons in Firefox immediately after installing a new version, it shows both the old and new versions. A reboot removes the old version, leaving the newest one to take precedence!

           

          Exactly the same thing happened to me. It even showed the latest version in 'uninstall programs', so I knew it was properly installed and a reboot was probably required.

          • 2. Re: Firefox 11 Not Reporting Correct Version of Flash v. 11.2.202.233
            Evan H. Katz Community Member

            Unbelievable!  Even after 30+ years using computers, and having once been a Contributing Editor of Personal Computing magazine, it never even occurred to me to reboot the PC!

             

            Although, who would ever imagine that a browser plug-in would require a system-wide reboot!  Indeed, with Opera and IE showing the new Flash version -- and with prior Flash updates showing the correct version right away on Firefox -- it never crossed my mind to reboot today.

             

            Also, hey Adobe, why not advise users, when they install Flash, that they will need to do a reboot before Firefox uses and/or shows the correct new version!

             

            Thank you, Steve, for solving this mystery and taking the time to post the answer!  

            • 3. Re: Firefox 11 Not Reporting Correct Version of Flash v. 11.2.202.233
              pwillener ACP/MVPs

              I didn't need to reboot my computer, but I see in the FlashInstall.log file that the ActiveX and the plugin did not update at the same time.  It is possible that the plugin waited with the update until I closed Firefox?